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Holiday Inn Express Hotel & Suites Malone

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Holiday Inn Express Hotel & Suites Malone
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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Syracuse, New York
Reviewed 2 weeks ago

This hotel is very clean and customer friendly. The rooms are very clean and comfortable. It's also located close to about any shopping need a person has. The breakfast is excellent with pancakes too!

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Helpful?
Thank lady_knight1670
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, lady_knight1670, for your review. We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Malone. We look forward to seeing you again soon! Warm Regards, Mercedes Front Office Manager

Reviewed 2 weeks ago

I don't usually write reviews, just review them. However I must say the staff at this hotel really goes the extra mile. Leigh Anne at the front desk in particular was very helpful in accommodating my laundry situation as I was there for work and working extended hours. Her service was outstanding, next to none! Thanks Leigh Anne!

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Helpful?
Thank Steve C
HIEMaloneStaff, Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Steve C, for taking the time to share your feedback with us. I will be sure to pass your sentiments along to Leigh Anne. We look forward to seeing you again soon. Best Regards, Toni

Cohoes, New York
Reviewed 4 weeks ago

Very clean rooms and property. I had a problem with my TV and room AC...I called down to the desk and the desk clerk was there within 5 minutes and fixed both problems.Excellant service!!!!!! The hotel offers a free breakfast with items such as bagels,muffins,coffee,juices and some hot items as well.

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Helpful?
Thank Bill L
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

It was great to hear that you had a pleasant stay with us!. The breakfast is delicious, and i was glad to help with your TV and AC. We all pride ourselves with the satisfaction of our guests. We look forward to your next stay with us! Breakfast will be waiting for you when you wake up!!

Bath, New Hampshire
Reviewed 30 October 2016 via mobile

Clean well maintained rooms with very comfortable beds. The breakfast had multiple choices and great food. Pool and spa area was great. It was walking distance from a couple restaurants. The workers are very nice and very polite.

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Helpful?
Thank BathCritz
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

So very glad you enjoyed your stay.. Our housekeeping is the best! They really take pride in their work and assuring that the rooms are clean and comfy. The breakfast is so delicious and we are super happy you enjoyed it!.. We look forward to your next stay with us, that hot tub and pool will be waiting for you...

Alexandria, Ontario, Canada
Reviewed 19 October 2016

Spacious room, very quiet and clean. Bed was a bit too soft. Swimming pool and hot tub. Excellent breakfast buffet. Friendly staff. Close to great restaurants and shopping. Can't ask for more. We will definitely go back.

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Helpful?
Thank Claire R
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

We are very pleased that you enjoyed your stay with us. Its great to hear the positive feedback and we hope you come and visit again!

Reviewed 18 October 2016 via mobile

I travel often. I am always happy with the folks at this hotel, it's location and rooms. Today I was put in a room next to someone who was just a little loud. I usually don't care. I called down to the front desk and David could' have been any more accommodating and found another room for me. He even...

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Helpful?
Thank edalosi
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

We are very glad you enjoyed your stay with us!. We also, hope to see you back again!. I was more than happy to help you enjoy your stay better by accommodating your room needs to a more comfortable one. Hope to see you soon! Sincerely, -David and the entire Holiday Inn Crew!

Reviewed 12 October 2016 via mobile

We just currently stayed at the Holiday Inn located in Malone, NY. I must say, I have never recieved such amazing service as I did when I stayed there! The moment we got there, we were treated by an attractive, helpful staff! They were extremely helpful especially the two front desk workers David and Mercedes, they gave off such a...

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Helpful?
Thank WonderWoman84
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, WonderWoman84, for your review! We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Malone! I will be sure to share your kind words with our staff. We hope to see you again on your next trip to Malone! Warm Regards, Mercedes Front Desk Supervisor

Huntsville, Alabama
Reviewed 25 September 2016

I am platinum level IHG member and booked a standard room. I was not considered for an upgrade and was assigned a room on the 2nd floor with two queen beds at check in. The hotel has four floor and I have high floor as a profile preference. When I noticed that there was no way to position the two...

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Helpful?
Thank AGoingGal
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, AGoingGirl, for your review! We are happy to hear that you enjoyed your stay with us here at the Holiday Inn Express in Malone! I would like to apologize that you had not received an upgrade upon arrival, but I am happy that our staff was able to get you into one of our King Suites for your...

Midland, Canada
Reviewed 24 September 2016

My wife and I were camping thru the northern states and found this hotel just off the main road. Sam the Mgr. was very helpful, answered all our questions and took time to make sure everything was perfect. It was Mon. night and Lisa wanted to watch the Bears -Eagles game. Sam directed us to nearby Mo's Pub where we...

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Helpful?
Thank shaft9077
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, shaft9077, for your review! We are happy to hear that you enjoyed your stay with us here at the Holiday Inn Express in Malone! I will be sure to share your kind words with our staff. We are glad that you were able to enjoy your evening at Mo's, and then start your morning with our Hot Express...

Ottawa, Canada
Reviewed 24 September 2016

Friendly staff and very clean and comfortable room. Great place to stay for our golf outing at the Malone GC. We did not use the pool but our friends did and really enjoyed it. Don't miss the cookies when you check in.

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Helpful?
Thank phlefebvre2016
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for choosing the Holiday Inn Express for your accommodation for your golf outing. We are happy to hear that you enjoyed your stay with us! We hope to see you again on your next trip to Malone. Warm Regards, Mercedes Front Desk Supervisor

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Region: United States > New York > Malone
Price Range: $184 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travellers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great view”
 of 5 bubbles 719clairer, 19 Oct 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
 of 5 bubbles shaft9077, 23 Sep 2016 | Read review
“We had a northern view - you can see mountains in Canada”
 of 5 bubbles phlefebvre2016, 23 Sep 2016 | Read review
“never hurts to ask for an upgrade.....”
 of 5 bubbles ILUVMAINE69, 20 Sep 2016 | Read review
“If one has back issues, I'd keep looking.”
 of 5 bubbles Libb1968, 17 Jun 2016 | Read review
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