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BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites

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BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites
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555 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites
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Showing 550: English reviews
Malone, United States
Reviewed 28 April 2016

everyone was friendly and more than helpful the room was nice, the only issue was mold starting on the wall in the shower otherwise everything looked clean and exceptionable. it was nice to be able to walk in and have them expecting me then wake up and not have to stand in line to check out

Review collected in partnership with Best Western
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Helpful?
Thank Monica B
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear Monica B Thanks for choosing to stay with us at the Best Western Plus Liverpool. I appreciate you and your feedback regarding your recent stay with us. I am pleased that you found us to be both friendly and helpful. I do apologize that you had an issue with the shower and I thank you for letting me know....

Rochester, United States
Reviewed 27 April 2016

Comfortable bed and room. We rested very well and the Jacuzzi was nice to relax in for awhile. Tully's was 5 minutes away if you want to get out for a little bit and Destiny mall is 10 minutes away tops

Review collected in partnership with Best Western
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1Thank Timothy B
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear Timothy B Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time at the hotel. We look forward to your next stay. Jennifer Czarniewicz General Manager 315-701-4400 jennifer@bwliverpool.com

Brockville, Canada
Reviewed 19 April 2016

This hotel has a wonderful pool and hot tub. Hotels in Syracuse along the I81 are difficult to find. This Best Western was more money because of the weekend but made for a good jumping off point for the next part of our trip.

Review collected in partnership with Best Western
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1Thank N8303HQcindyb
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear N8303HQcindyb, Thank you for your positive review of the Best Western Plus Liverpool. We appreciate your feedback and are happy you enjoyed your time with us. We look forward to your next visit with us! Jennifer Czarniewicz General Manager 315-701-4400 jennifer@bwliverpool.com

Reviewed 17 April 2016

Overall terrible stay. The front desk staff were very nonchalant about everything and gave me a wi-fi password, but no ID. Had to call to confirm it was the same one. There was some kind of birthday party going on so kids were running the hallways the entire time, yelling and screaming. The pool was super small from what I...

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Helpful?
Thank Shannon R
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Shannon R, I am very sorry you had an unsatisfying stay with us at the Best Western Plus Liverpool. I take these reviews seriously and use them to better our hotel and staff to guest needs. I am sorry for any inconveniences you experienced and hope that we get the opportunity to welcome you back in the future. Jennifer Czarniewicz...

Toronto, Canada
Reviewed 16 March 2016

Stayed here for 3 nights during the kids March Break. The room was clean and spacious. Our room came with a fridge which is convenient to keep snacks cold. Internet was free the speed was OK. The free breakfast was OK. Eggs and one meat. Bacon one day and sausage the next. The rest of the breakfast is the usual....

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Helpful?
Thank Daniel I
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear Daniel Thank you for your review about your recent stay with us at the Best Western Plus over March break. I am happy to hear that you enjoyed your stay and would stay again. We look forward to seeing you! Jennifer Czarniewicz General Manager 315-701-4400 jennifer@bwliverpool.com

rochester, United States
Reviewed 13 March 2016

cigar odor in room not acceptable in a non smoking room staff gave us febreeze t ospray in the room instead of offering another room, we had 2 rooms for our group.. both smelled the same. sheets had stains and holes in them. We had to ask for sheets for the pull out sofa in the family suite. breakfast was...

Review collected in partnership with Best Western
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Helpful?
Thank Debbie C
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Debbie C Thank you very much for taking the time to let me know about your experience. I am very sorry you had an unsatisfying stay with us at the Best Western Plus Liverpool. I understand your frustration and I am sorry we were unable to change your room due to our sold out nature. I do take these reviews...

New Providence, New Jersey
Reviewed 25 February 2016

Came here for one overnight, but I was very satisfied with check-in, the size of the suite room, the cleanliness and comfort of the bed. My only two complaints would be the so-so quality of the pillows and that the toilet flush was as loud as an airplane taking off. Didn't try the air-conditioning as it was winter, and no...

Review collected in partnership with Best Western
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Helpful?
Thank NJTraveler07921
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear NJTraveler 07921 Thank you for your thoughts and comments on your experience at the Best Western Plus Liverpool. I am pleased you enjoyed our hotel and that our suite was a comfortable fit for you and your family! I hope to continue to earn your business in the future. Safe Travels! Jennifer Czarniewicz General Manager 315-701-4400 jennifer@bwliverpool.com

Cobourg, Canada
Reviewed 25 February 2016

This hotel had great staff. The only problems we had were where our room was - above a door that kept slamming shut whenever anyone would enter the hotel. It was very annoying but as long as you don't get this room right beside the stairs, you should be good. The hotel is great otherwise and although the Canadian loonie...

Review collected in partnership with Best Western
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Helpful?
Thank Jessica B
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Jessica B Thank you for taking the time to share your recent experience as a guest of the Best Western Plus. I am happy to hear you found our hotel very comfortable, despite the outer door. I am sorry this detracted from your stay with us and I hope we can make it up to you. Thank you for staying...

Reviewed 23 February 2016

We used our points, and it was low pricing for post-holidays. We had stayed here before, a few years ago. I liked the proximity to the highway. After driving for the day, upon our arrival, during a snowstorm, we were given our room on the upper floor - a 2 queen suite. The room was unfit for guests, with a...

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Helpful?
Thank WorldClassChocolate
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear WorldClassChocolate, I would like to offer my sincere apologies regarding your experience during your stay with us and I would also like to thank you for your feedback. Our guests complete satisfaction is our ultimate goal. I can assure you I am committed to correcting any and all issues reported by our guests. Please feel free to contact me...

Chagrin Falls, Ohio
Reviewed 15 February 2016

This hotel is in a great location right off the highway (I-90.) It has all the amenities you could want (refrigerator, microwave, fitness room, wifi, free breakfast and pool.), but what it didn't have in my room was an updated heating/cooling system. The system was so loud that every time it turned on it it woke me up and unfortunately...

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Helpful?
Thank ALilac915
General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review

Dear ALilac915 Thank you very much for reviewing us on Trip Advisor. I apologize for the heating/cooling system in your room and that we could not move you that night. I do hope that we get to welcome you back for a more enjoyable experience. We look forward to seeing you again! Jennifer Czarniewicz General Manager 315-701-4400 jennifer@bwliverpool.com

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites

Address: 136 Transistor Pkwy, Liverpool, NY 13088-6015 (Formerly BEST WESTERN PLUS Liverpool Grace Inn & Suites)
Region: United States > New York > Finger Lakes > Liverpool
Price Range: $127 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Liverpool Grace Hotel Liverpool
Best Western Liverpool Grace Inn And Suites
Liverpool Best Western
Hotel Style:
#1 Green Hotel in Liverpool
#3 Business Hotel in Liverpool
#4 Family Hotel in Liverpool
#4 Romantic Hotel in Liverpool
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room that is facing away from the highway and stairwells.”
OttawaDavid12, 22 Mar 2017 | Read review
“Thruway noise was heard from my room facing thruway with windows closed, try other end if possible. Noise not bad.”
NYTriper, 9 Dec 2016 | Read review
“Higher up if possible”
110lilys, 17 Nov 2016 | Read review
“Lots of ground floor rooms (not walk-out). 2 storey hotel with elevator.”
berniken, 17 Oct 2016 | Read review
“No idea, maybe stay away from trnpk side?”
683sbg, 5 Jul 2016 | Read review
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