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My husband was assigned to the area for an extended period. He did some research and settled on this place. I joined him into the visit and was very pleased. The staff is amazing- they made this a "home away from home" for my husband!...More
My wife and I have stayed here many times over the years as we have family in the area. We love the condo style suites and have never had a complaint. However, this time when we went down to breakfast, the eggs were cold and...More
Thank Robert B
Response from AlbanyResidence, General Manager at Residence Inn Albany AirportResponded 9 March 2017
Thank you for taking the time to share your recent experience with us. Please accept our apologies for the disappointment and inconveniences you experienced during your stay with us. I assure you the issues have been addressed with the appropriate teams to ensure...More
Poor experience checking in, waited over 15 minutes without an apology. Room was spacious, pretty modern but not as clean as it should be. Kitchen floors clearly not swept or mopped in a while, couch had fingerprint smears on it, crumbs in cushions. Beds were...More
Response from AlbanyResidence, General Manager at Residence Inn Albany AirportResponded 27 February 2017
Please accept our apologies for not meeting your, or our, expectations during your stay with us. Your comments have been brought to the attention of the appropriate teams to ensure this was an isolated incident and is corrected moving forward. I hope that...More
Stayed here for more than a month. Perfect place for 2. Room was neat and clean. Kitchen facilities were good. Quite place at night. Surrounded by nature. It's convenient as it's only a 5 to 10 minutes drive away from Albany malls.More
Response from AlbanyResidence, General Manager at Residence Inn Albany AirportResponded 16 January 2017
Thank you for taking the time to share your recent experience with us. We understand how hard it is to be away from home for extended periods of time and are happy to be your "home away from home". We hope you will...More
I stayed in this hotel Dec 3, 2016
Jenn, the lady who checked me in,
Was very nice and gave me spacious room.
Thank you Jenn for your hospitality
This hotel has always been my 2nd home.
I always love staying in this hotel especially...More
Thank joy V
Response from AlbanyResidence, General Manager at Residence Inn Albany AirportResponded 3 January 2017
Thank you for taking the time to post a review to let us know about your recent stay with us. I am delighted that we are your "home away from home". I look forward to sharing your comments with our entire front desk...More