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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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527 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton JFK Airport Hotel
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Showing 488: English reviews
Scotland
Reviewed 12 January 2016

This is a comfortable airport hotel. Vienna, Freddie, and Chris at reception were friendly and helpful, and ensured we had all we needed. The hotel room was a reasonable size with coffee and tea, tv, and usual amenities, and most importantly, was clean. The club lounge was well stocked for both supper and breakfast, although it is located next to...

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Helpful?
1Thank Singbe
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello Singbe, Thank you for your review. I am extremely elated that our staff went above and beyond to make your stay memorable. I am also happy that you were comfortable with our club lounge and we have exceeded your expectations. We thank you for choosing us and we are more than happy to do it all over again. Enoch...

NYC
Reviewed 12 January 2016

The hotel room is comfortable, Club Lounge access has plentiful supply of food and drinks (glad to see healthy options like the fresh fruit salad), and I would like to compliment the efforts of Hridey at check-in. He was polite, attentive and his excellent service was much appreciated after a long travel day. I really appreciated Hridey helping my husband...

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Helpful?
1Thank Dancer4Life14
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi Satisfied Customer Thank you for taking time to express your gratitude. We truly appreciate it as this is what drives success. We are happy to host you when next you return. Enoch Nimene

Reviewed 11 January 2016 via mobile

I stay at several hotels and this is one of them. Great hotel but this time the lady at the front desk attitude sucked! I got to my room and realized this was one of the hotels without a fridge. I called several times on the in home telephone no one answered so I had to use my cell phone...

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Helpful?
Thank Lily L
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi Lily, Thank you for your loyalty to our hotel. However, I can assure you that this experience is not what we tolerate and I must apologize for the way things played out. I thank you also for your feedback and I will be happy to furnish your room with these extra amenities if you let me know when you...

Reviewed 11 January 2016 via mobile

We stayed here on transit through New York for one night. It has everything you could ask for for this type of stay, including a free early morning shuttle to JFK airport and free wifi. We found it extremely convenient and well priced. We literally dumped our bags, showered, went out for a meal and came back and slept, so...

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Helpful?
Thank Ewan S
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi Ewan, We are extremely happy that we were able to meet all your expectations. We are here to serve you when next you travel. Thank you and we hope to welcome you home soon. Enoch Nimene

Canberra, Australia
Reviewed 5 January 2016

We stayed at this hotel as we arrived quite late from Australia into JFK. Waited around 45 minutes for the pre-arranged shuttle to arrive to collect us - it's not very close to the airport and certainly not walking distance. Staff were unprofessional at check-in, chatting to themselves, complaining about other guests and generally distracted. About an hour after checking...

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Helpful?
6Thank Shane B
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi there, I'm so sorry for the experience you had with us. As the temperatures have dropped a late shuttle is certainly not the way to start the trip. I have extensively shared this with my staff and we are working on retraining and the importance of guest perception. I too apologize for not getting back to you sooner, it...

Basking Ridge, New Jersey
Reviewed 4 January 2016

We stayed at your hotel to catch an early morning flight and to park our car for the vacation. On our return from vacation we were picked upped promptly as advertised and taken directly to our car. Osmond, our driver, waited to confirm we got off ok. And, as it turned out, we did not. Our battery had died. It...

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Helpful?
1Thank David G
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello David, so sorry for your car troubles, but I'm happy that Osmond was able to assist. He truly is one of our shining stars on the late night shift and we're happy he could assist. Please join us again soon, he'll be thrilled when we share this with him! Enoch Nimene

Dubai
Reviewed 3 January 2016

In need of refurbishment, but staff is friendly enough and and the location (nearish to JFK) means that it is good enough if you need to be at JFK for an early morning flight. As we were upgraded at check in we had a nicer room and free internet. As a result, it got three stars (I automatically deduct 1...

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Helpful?
1Thank dutchguy2
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hello there. Thank you for staying with us and thank you for your review. We're happy that you were pleased with our staff and also sorry our decor didn't quite match for you. You're always welcomed back and I'd love to hear some of your ideas. See you soon! Enoch Nimene

Reviewed 1 January 2016

All the staff in the front desk are extremely friendly and helpful, especially Vianna Nunez. This is unquestionably, one of the nicest hotels in New York .Excellent Staff, Food, Rooms, Amenities, and Decor. We will be back very soon. This is now our #1 choice whenever we stay in New York .

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Helpful?
Thank Anairis N
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Happy New year! Nothing like a memorable staff to close out the year right? We're so thrilled to read your review. Take care and hopefully we see you with us soon. Enoch Nimene

Florida
Reviewed 31 December 2015 via mobile

The sheraton airport hotel is the best hotel service ive seen in years!!! I had a great time here! The service is very great and the people at the reception are amazing! Viama, chris, nancy are excellent employees and always give there best effort. There work is very professional and it was a pleasure working and meeting them! I had...

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Helpful?
1Thank raulromanromero
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Good Day, thank you so much for your review. Vianna, Chris and Nancy make a great team and have been together working collectively for over 10 years now so its very natural for them. We are so thankful for your kind words. You too have made us smile! See you in the future! Enoch Nimene

Fort Lauderdale, Florida
Reviewed 30 December 2015

I extended my stay and as a result it created different reservations. Christian and Vianna at the front desk were very pleasant and accommodating and made sure that I didn't have to change rooms which I did not want to do. Anything I needed, they were available to assist me. I will definitely stay here again if I'm in the...

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Helpful?
1Thank TJ1913
Enoch N, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Thank you for trying us out and then deciding to stay. We love to hear the impact our staff made on your decision. You are always welcomed back! Enoch Nimene

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: $223 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
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Also Known As:
Jamaica Sheraton
Sheraton JFK Airport Hotel Jamaica, New York
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
4 months ago
Savannah, Georgia

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Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here”
 of 5 bubbles WEELASSIE_7, 17 Nov 2016 | Read review
“Good location”
 of 5 bubbles gracef239, 17 Oct 2016 | Read review
“All the rooms should be okay as the surrounding is quiet with many other hotels.”
 of 5 bubbles 97yalil, 16 Oct 2016 | Read review
“Ask for a refrigerator and microwave in your room. They are complimentary if they have enough available.”
 of 5 bubbles 243earlc, 3 Sep 2016 | Read review
“Ask if there is a quiet side that is not overlooking the highway. Get the club level.”
 of 5 bubbles 949mommo, 30 Aug 2016 | Read review
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