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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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612 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton JFK Airport Hotel
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Showing 567: English reviews
BOSTON, United States
Reviewed 2 weeks ago via mobile

The services rendered by the staff at the hotel is second to none. From the porter to the front desk and the janitors are professional and dedicated to the job. The place is absolutely clean and the tranquility is very inviting.

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Helpful?
Thank peteraF7684FA
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear peteraF7684FA, Than you for sharing such positive feedback regarding your recent stay at the Sheraton JFK. We're absolutely delighted that you had the pleasure of encountering our family of superstars. Our team takes great pride in delivering a comfortable and memorable stay. Your feedback is vital in recognition and our continuous efforts to enhance the guest experience. We look...

New York City, New York
Reviewed 2 weeks ago via mobile

Spending the night before an early flight out of JFK. Booked Sheraton because I am SPG Gold and thought would use in network hotel. Should have staid at the Hampton Inn. Hotel is in serious need of investment. Just dirty and run down. The type of filth that would need industrial steam cleaning to make a dent. On the SPG...

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Helpful?
Thank AAGNYC
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear AAGNYC, Thank you for sharing feedback regarding your recent stay at the Sheraton JFK. Our team strives to deliver an exceptional experience and unfortunately we've fallen short of our goal. Please accept our sincere apology for any inconvenience faced during your recent stay. Your concerns have been shared with our entire operations team so it may be addressed and...

Reviewed 2 weeks ago

Great service. Ashtonat the front desk was very accommodating. We were flying out of JFK for our honeymoon and he brought us a complimentary bottle of champagne and fresh fruit. He also gave us a free drink ticket at the hotel restaurant which was very good food too.

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Helpful?
Thank Wesley H
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Wesley H, Thank you for sharing such positive feedback regarding your recent stay at the Sheraton JFK. We're absolutely delighted that you had the pleasure of meeting one of our superstars - Ashton. Ashton certainly goes above and beyond to ensure our guests are never short of a smile! Our team takes great pride in provide a comfortable and...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

Denisha made my stay a blessed one. She also went out of her way to help me with a rollaway bed. She also extended a bit my checkout time. Kudos to service staff as well. Great Starbucks room coffee. Beautiful and clean rooms. Amazing shuttle service.

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Helpful?
Thank A TripAdvisor Member
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello! Thank you for sharing such wonderful feedback regarding your recent stay at the Sheraton JFK. We're absolutely delighted that you had the pleasure of meeting one of our superstars - Denisha. She certainly epitomizes our service culture motto of "Go Beyond". Our team takes great pride in providing a comfortable and memorable stay. Your feedback is integral in our...

Buffalo, New York
Reviewed 3 weeks ago

Due to our flight being canceled, Delta provided our nights stay. I must say the Sheraton JFK was wonderful. The staff was very pleasant and provided necessities for the am since our luggage was checked in at the airport. Dinner and breakfast were good in the restaurant as well as the service. Very close to the airport and no problem...

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Helpful?
Thank MauiWowe
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear MauiWowe, Thank you for sharing such positive feedback regarding your recent stay at the Sheraton JFK. We understand how frustrating a cancelled flight can be - especially at JFK. Our team puts an emphasis on "Go Beyond" as we try to ensure we deliver both a comfortable and memorable stay. We're delighted that you found our accommodations to your...

Reviewed 3 weeks ago

I recently made an unplanned visited to NYC & had the pleasure of staying at your hotel. The location was perfect for the quick visit (close to JFK). Your staff was extremely helpful & friendly. I like to recognize Ms. Bucknor on assisting my family with the accommodations, and personally greeting us on arrival. The overall customer service we received...

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Helpful?
Thank R J
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear R J, Thank you for sharing such wonderful feedback regarding your stay at the Sheraton JFK. Our team takes great pride in delivering a comfortable and memorable stay. We're delighted that you were able to have the pleasure of meeting one of our superstars - Tamika. She certainly goes above and beyond to ensure our guests are extremely satisfied....

Reviewed 3 weeks ago

I have stayed in hundreds of hotels (on 6 continents)... This hotel is not a good location being next to a Sanitation Department.... BUT the banquet manager (ROSS from Trinidad) did more than enough to compensate... and that is why I gave the hotel a favorable review. Ross solved our problems for our conference (even arranging for the hotel mgmt...

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Helpful?
Thank Eric W
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Eric W, Thank you for sharing such positive feedback regarding your recent stay at the Sheraton JFK. Our team takes great pride in ensuring each guest is extremely satisfied and adding our secret touch - treating as family. We're absolutely delighted that you were able to meet one of our superstars - Ross. He is certainly the epitome of...

New York City, New York
Reviewed 4 weeks ago

Excellent Service.We got picked up by Gee at the Shuttle stop and he was friendly and funny. Gee gave us a full run down down of the amenities of the hotel even before we arrived. On arrival we got checked in quickly and were up in our rooms with 15 minutes of getting there. Ross the Manager was friendly and...

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Helpful?
Thank plenterprises
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear plenterprises, Thank you for choosing the Sheraton JFK as the accommodation of choice for your recent stay. We're delighted that you found our accommodations to your liking. Our team strives to meet - and exceed - our guest expectations of service. You were able to meet some of our superstars - Gee, Ross, & Ken - who are the...

Jacksonville
Reviewed 4 weeks ago

My family stayed here overnight when our international flight from the UK was delayed for almost 5 hours and we missed any chance of a connection.. The airline put us up and we took the shuttle over from the airport. Upon arrival there was much confusion as we were not the only passengers so situated. The staff was wonderful and...

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Helpful?
Thank 2Jax
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear 2Jax, Thank you for sharing such wonderful feedback regarding your recent stay at the Sheraton JFK. We're delighted you found our accommodations to your liking despite the unfortunate event of missing a connecting flight. We strive to deliver a comfortable and memorable stay. Our team takes great pride in providing our guests with exceptional service. We may not be...

Singapore, Singapore
Reviewed 24 March 2017

This is one of those times I wish Trip Advisor has more than 5 stars to differentiate experiences / reviews. This property is above Average not does not hit Very Good. First with the room for improvement observations: the lifts could (immediately) do with an overhaul as they are reallllly slow. Club lounge is more like a pantry with bare...

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Helpful?
Thank Wei Lianq N
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Wei Lianq N, Thank you for taking the time to share such vital feedback regarding your stay at the Sheraton JFK. Our team strives to ensure that each guest experiences a comfortable and memorable stay. We're delighted that you found our team quite accommodating and that you will be returning - yay! Your concerns regarding the physical appearance of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: $236 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Sheraton JFK Airport Hotel Jamaica, New York
Hotel Style:
#1 Green Hotel in Jamaica
#3 Best Value Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
8 months ago
Savannah, Georgia

See all questions (18)

Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a pet so were on the ground floor which was perfect.”
danacL8162AH, 26 Apr 2017 | Read review
“Great value for money”
plenterprises, 28 Mar 2017 | Read review
“Make sure you understand the long term parking rules and reservation policies. You need a reservation for your car.”
Gottago203, 15 Mar 2017 | Read review
“Club room is good”
brough15, 10 Mar 2017 | Read review
“Choose the 7th Floor”
cleverz2014, 10 Mar 2017 | Read review
5 of 5