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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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595 Reviews from our TripAdvisor Community

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Showing 551: English reviews
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New York City, New York
Reviewed yesterday NEW

Excellent Service.We got picked up by Gee at the Shuttle stop and he was friendly and funny. Gee gave us a full run down down of the amenities of the hotel even before we arrived. On arrival we got checked in quickly and were up in our rooms with 15 minutes of getting there. Ross the Manager was friendly and...

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Helpful?
Thank plenterprises
Chobham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017 via mobile

Stayed here many times. Whilst it is literally at the end of one of the runways at JFK, when you are in the hotel you would have no idea that planes are passing so closely. Incidentally it's not all the time! However, in the hotel you can't hear the planes. The staff are lovely, it's VERY clean, the beds are...

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Helpful?
1Thank Caroline F
About Hotel's Favourite Review
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Caroline F! Thank you for choosing the Sheraton JFK as the accommodation of choice for your travels through JFK. We're delighted to see that we were able to make your stay comfortable and memorable. Our staff takes pride in delivering exceptional service and are always seeking new ways to improve. Your feedback is integral in our strive to success....

Jacksonville
Reviewed 2 days ago NEW

My family stayed here overnight when our international flight from the UK was delayed for almost 5 hours and we missed any chance of a connection.. The airline put us up and we took the shuttle over from the airport. Upon arrival there was much confusion as we were not the only passengers so situated. The staff was wonderful and...

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Helpful?
Thank 2Jax
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear 2Jax, Thank you for sharing such wonderful feedback regarding your recent stay at the Sheraton JFK. We're delighted you found our accommodations to your liking despite the unfortunate event of missing a connecting flight. We strive to deliver a comfortable and memorable stay. Our team takes great pride in providing our guests with exceptional service. We may not be...

Singapore, Singapore
Reviewed 6 days ago NEW

This is one of those times I wish Trip Advisor has more than 5 stars to differentiate experiences / reviews. This property is above Average not does not hit Very Good. First with the room for improvement observations: the lifts could (immediately) do with an overhaul as they are reallllly slow. Club lounge is more like a pantry with bare...

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Helpful?
Thank Wei Lianq N
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Wei Lianq N, Thank you for taking the time to share such vital feedback regarding your stay at the Sheraton JFK. Our team strives to ensure that each guest experiences a comfortable and memorable stay. We're delighted that you found our team quite accommodating and that you will be returning - yay! Your concerns regarding the physical appearance of...

Phoenix, Arizona, United States
Reviewed 1 week ago via mobile

The entire staff is lovely, from Soriah (who allowed me a complimentary late check out) and Shyanne (who saved my phone's life after I realized I misplaced my charger) at the receptionist desk, to Shandra the waitress (who gave me advice about checking out late); and even Jerald (Gerald?) the over and above shuttle driver, who went out of his...

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Helpful?
Thank JeanH962014
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear JeanH962014, Thank you for sharing such wonderful feedback regarding your stay at the Sheraton JFK. We're absolutely delighted that you found our accommodations to your liking. We understand how stressful traveling can be - especially through JFK - so our team of superstars certainly go above and beyond to ensure our guests depart with a smile on their face....

Istanbul, Turkey
Reviewed 1 week ago

After coming in on an international flight, my connection was cancelled and I had to make a last minute booking at Sheraton JFK. Since I was just looking for a clean bed and a clean bathroom, this hotel certainly met my needs and expectations. The rooms need some updating - the carpet in my room was very stained, and the...

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Helpful?
Thank basak83
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear basak83, Thank you for taking the time to share such important feedback regarding your recent stay at the Sheraton JFK. Your feedback is imperative in our strive to continuously improve the guest experience. Your concerns regarding the overall appearance has been shared with our operations teams to make the necessary changes to satisfy our guests expectations. Our team strives...

Reviewed 1 week ago via mobile

So I missed my flight (Do not rent from budget!!that will be another review). I got to the Sheraton @JFK, and before I could get out the cab myself Ashton already had my bags inside and loaded onto a cart, he later brought my bags up to my room when I was ready. He was a breath of fresh air,...

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Helpful?
Thank Phylicia M
Geneva, Switzerland
Reviewed 1 week ago via mobile

I spent one night at JFK Sheraton as I had a 7 am flight. The location is excellent, the airport transport hotel shuttle is excellent, the room and bed are comfortable and in house Rosemary restaurant is fine. They had coffee available at 4:30 am in the lobby which was great and check out was smooth. A positive experience.

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Helpful?
Thank kephalonia
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear kephalonia, Thank you for taking the time to share feedback regarding your stay at the Sheraton JFK. We're delighted that you found our accommodations to your liking. Your feedback has been shared with our operations team in an effort to continue to improve the guest experience. We want to take your "fine" experience to "WOW" at Rosemary's Restaurant. Thank...

Reviewed 1 week ago via mobile

My service man Ashton went well above and beyond on being helpful. And he already knew what I need it before I did. He really felt like part of the family And the hotel was also nice, clean, and comfortable

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Helpful?
Thank Alexis A
Connecticut
Reviewed 2 weeks ago

Made a reservation for 2 rooms and to park our car at the hotel while we traveled out of JFK for 6 days. Hotel was very busy and it appeared that they did not have room to park our car. That would have been a real big problem for us. They desk clerks called the bellman named Ashton to help...

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Helpful?
Thank Gottago203
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Steven G! Thank you for your wonderful feedback in regards to your recent stay. We hope you enjoyed your time away - especially from the brutal cold. We're absolutely delighted that our "staff extraordinaire" Ashton, was able to deliver such exceptional service. He is certainly the epitome of hospitality. Our team strives to ensure each guest experiences a comfortable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: $216 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Sheraton JFK Airport Hotel Jamaica, New York
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
7 months ago
Savannah, Georgia

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Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great value for money”
 of 5 bubbles plenterprises, 28 Mar 2017 | Read review
“Make sure you understand the long term parking rules and reservation policies. You need a reservation for your car.”
 of 5 bubbles Gottago203, 15 Mar 2017 | Read review
“Club room is good”
 of 5 bubbles brough15, 10 Mar 2017 | Read review
“Choose the 7th Floor”
 of 5 bubbles cleverz2014, 10 Mar 2017 | Read review
“7th floor is club level”
 of 5 bubbles TNorla, 5 Mar 2017 | Read review
5 of 5