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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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592 Reviews from our TripAdvisor Community

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Showing 548: English reviews
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Phoenix, Arizona, United States
Reviewed 2 days ago NEWvia mobile

The entire staff is lovely, from Soriah (who allowed me a complimentary late check out) and Shyanne (who saved my phone's life after I realized I misplaced my charger) at the receptionist desk, to Shandra the waitress (who gave me advice about checking out late); and even Jerald (Gerald?) the over and above shuttle driver, who went out of his...

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Helpful?
Thank JeanH962014
Chobham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017 via mobile

Stayed here many times. Whilst it is literally at the end of one of the runways at JFK, when you are in the hotel you would have no idea that planes are passing so closely. Incidentally it's not all the time! However, in the hotel you can't hear the planes. The staff are lovely, it's VERY clean, the beds are...

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1Thank Caroline F
About Hotel's Favourite Review
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Caroline F! Thank you for choosing the Sheraton JFK as the accommodation of choice for your travels through JFK. We're delighted to see that we were able to make your stay comfortable and memorable. Our staff takes pride in delivering exceptional service and are always seeking new ways to improve. Your feedback is integral in our strive to success....

Istanbul, Turkey
Reviewed 4 days ago NEW

After coming in on an international flight, my connection was cancelled and I had to make a last minute booking at Sheraton JFK. Since I was just looking for a clean bed and a clean bathroom, this hotel certainly met my needs and expectations. The rooms need some updating - the carpet in my room was very stained, and the...

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Helpful?
Thank basak83
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear basak83, Thank you for taking the time to share such important feedback regarding your recent stay at the Sheraton JFK. Your feedback is imperative in our strive to continuously improve the guest experience. Your concerns regarding the overall appearance has been shared with our operations teams to make the necessary changes to satisfy our guests expectations. Our team strives...

Reviewed 4 days ago NEWvia mobile

So I missed my flight (Do not rent from budget!!that will be another review). I got to the Sheraton @JFK, and before I could get out the cab myself Ashton already had my bags inside and loaded onto a cart, he later brought my bags up to my room when I was ready. He was a breath of fresh air,...

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Helpful?
Thank Phylicia M
Geneva, Switzerland
Reviewed 4 days ago NEWvia mobile

I spent one night at JFK Sheraton as I had a 7 am flight. The location is excellent, the airport transport hotel shuttle is excellent, the room and bed are comfortable and in house Rosemary restaurant is fine. They had coffee available at 4:30 am in the lobby which was great and check out was smooth. A positive experience.

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Thank kephalonia
Reviewed 1 week ago NEWvia mobile

My service man Ashton went well above and beyond on being helpful. And he already knew what I need it before I did. He really felt like part of the family And the hotel was also nice, clean, and comfortable

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Thank Alexis A
Connecticut
Reviewed 1 week ago

Made a reservation for 2 rooms and to park our car at the hotel while we traveled out of JFK for 6 days. Hotel was very busy and it appeared that they did not have room to park our car. That would have been a real big problem for us. They desk clerks called the bellman named Ashton to help...

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Helpful?
Thank Gottago203
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Hello Steven G! Thank you for your wonderful feedback in regards to your recent stay. We hope you enjoyed your time away - especially from the brutal cold. We're absolutely delighted that our "staff extraordinaire" Ashton, was able to deliver such exceptional service. He is certainly the epitome of hospitality. Our team strives to ensure each guest experiences a comfortable...

Reviewed 1 week ago via mobile

The hotel is probably more meant for business travelers but we had to stay here for a night after our flight was cancelled. We arrived and Christian welcomed us very well. He answered all our questions and beyond and remained friendly the whole time. The room was clean, the King-sized bed was good as well. On top of that we...

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Helpful?
2Thank Philipp M
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Philipp M, Thank you for taking the time to share such positive feedback about your recent stay at the Sheraton JFK. We are committed to delivering a comfortable and memorable stay and we're delighted that we were able to provide such accommodations. Your concerns regarding the HVAC unit has been shared with our engineering team in an effort to...

Boston, Massachusetts
Reviewed 1 week ago

Stayed here for a few nights during a business trip. The good: The hotel is well furnished and I had a comfortable room. Very clean and spacious. The front desk staff were friendly and helpful. Wifi was free and signal was strong. Free hotel shuttle running every 30 minutes. The negative: The staff at the restaurant weren't very helpful or...

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Helpful?
Thank Foodie_TravelAir
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Foodie_TravelAir, Thank you for sharing feedback in regards to your recent stay at the Sheraton JFK. We greatly apologize for the lack of adequate service experienced in our restaurant. Our goal is to deliver an exceptional guest stay and unfortunately we had fallen short. We appreciate your valuable feedback as it allows us to identify areas for improvement. Your...

Egypt
Reviewed 1 week ago via mobile

I stayed their with my aunt for few hours waiting for a connection flight. It was good. Rooms are comfy. You can't lock the door of the bathroom I don't know why. But I really liked the room. The only thing was the house keeping, they were very noisy. I couldn't sleep from the sound of hitting the doors.

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Helpful?
Thank Mona Elwy A
Anjanie N, Guest Relations Manager at Sheraton JFK Airport Hotel, responded to this review

Dear Mona Elwy A, Thank you for sharing feedback in regards to your recent visit to the Sheraton JFK. We truly apologize that you were not able to rest due to the noise. Your concerns have been addressed with our team so we may better accommodate our guests seeking some rest during housekeeping operating hours. In an effort to address...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: $211 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Sheraton JFK Airport Hotel Jamaica, New York
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
7 months ago
Savannah, Georgia

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Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you understand the long term parking rules and reservation policies. You need a reservation for your car.”
 of 5 bubbles Gottago203, 15 Mar 2017 | Read review
“Club room is good”
 of 5 bubbles brough15, 10 Mar 2017 | Read review
“Choose the 7th Floor”
 of 5 bubbles cleverz2014, 10 Mar 2017 | Read review
“7th floor is club level”
 of 5 bubbles TNorla, 5 Mar 2017 | Read review
“7th floor is the best value for money”
 of 5 bubbles MaryMagdalene2017, 26 Feb 2017 | Read review
5 of 5