We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Country Inn & Suites By Carlson, Big Flats (Elmira)

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Country Inn & Suites By Carlson, Big Flats (Elmira)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

411 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 407: English reviews
Start your review of Country Inn & Suites By Carlson, Big Flats (Elmira)
 Click to rate
Perth, Australia
Reviewed 1 week ago via mobile

This hotel is perfectly positioned near the Interstate without the noise and busy roads of the usual off-highway hotels and restaurants. It is a cosy, warm and friendly hotel with a relaxing atmosphere. The King room is very spacious, clean and has everything you need for a comfortable stay, including small fridge and a work desk with lounge. The bedroom...

 Report
Helpful?
Thank Dennis R
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Dennis, many thanks for writing such a great review and recommending us. We are delighted to know that our service and facilities not only met your expectations but exceeded them and that you particularly loved spending time in our indoor heated pool. We hope your great experience with us will bring you back to enjoy more of what we have...

Rochester, New York
Reviewed 1 week ago

Nice basic hotel, room was nice, clean, big enough to be comfortable with 2 queen beds, decent bathroom, tiny frig and microwave are a nice extra though frig froze my strawberries.. enjoyed the free coffee/tea available all day. Didn't really like the free cookies. Breakfast is nothing special, scrambled eggs were terrible, potato patties were just OK, bacon could have...

 Report
Helpful?
Thank MauiIsMyFavorite
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

We appreciate you taking the time to share your review. We are glad to know you liked your suite and the in-room amenities. However, we apologize our breakfast was not up to your expectations. We value your feedback and look forward to serving you again soon. Yours In Hospitality, Gregg Murrelle General Manager Country Inn & Suites By Carlson Big...

Columbus, Ohio
Reviewed 2 weeks ago

My sister and I recently stayed here Friday, Saturday and Sunday, great pricing do to off peak season, great location and clean. There were two employees Tina and Alecia who greeted everyone with a smile, pleasant attitude and made everyone feel welcomed. However, our biggest concern we noticed, this hotel has absolutely NO SECURITY CAMERAS !!! This is the first...

Review collected in partnership with Country Inns & Suites By Carlson
 Report
Helpful?
Thank iluvmygman
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for taking the time to evaluate your stay. We are pleased to read that your overall visit was pleasant. I will share your compliments with Tina and Alecia. We also appreciate your concern and will share this with our management team in an effort to improve our guest experiences moving forward. Thanks for allowing us to be of...

Charleston, South Carolina
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
 Report
Helpful?
Thank 1117hynes
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Derry, New Hampshire
Reviewed 2 weeks ago

Motel is clean and the price is right. Handy off highway and lots of restaurants close by. Great value for the price. Breakfast buffet was very good, great selection. This was my first time at a country inn but it won't be my last.

 Report
Helpful?
Thank William K
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

William, thank you for your business and sharing your feedback. Offering guests a good value for their money is one of the things we strive for, and we are glad you enjoyed your stay. We also appreciate you highlighting our convenient location and look forward to your return visit in the future. Yours In Hospitality, Gregg Murrelle General Manager Country...

HONESDALE
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
 Report
Helpful?
Thank ecb41
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Augusta, Maine
Reviewed 3 weeks ago

I stayed at this hotel last week. My sleep experience wasn't great--I stayed there during a major windstorm and the shutter came loose next to my bedroom window and banged extremely loudly next to my window. I checked and it was so loud it could be heard in the hall with the door closed. I did something I have never...

 Report
Helpful?
Thank Badgerjim
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for sharing your candid review. It is nice to read you were pleased with your overall stay and that you liked our convenient location. We appreciate your comments regarding the need to update and are taking measures to refresh our property. Our goal is to provide every guest with a quality experience and great service. We hope the...

Hudson, Massachusetts
Reviewed 3 weeks ago via mobile

I tried to save money $20, so I tried the country inn because the reviews were decent It offered a free breakfast, boy was that a mistaken hotel lobby it was dirty and outdated and in desperate need of updating. Our room it smelled like dirty feet! There was dust all over the lamps, the bath had wallpaper falling off...

 Report
Helpful?
Thank FoodMasterEater
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for being our guest and for taking time to review your stay. Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please be assured that...

Hallstead, Pennsylvania
Reviewed 4 weeks ago

Upon arrival, the counter had a sign up that they would be right back. No problem. When the lady returned, she immediately told me "her problems" with her job - that they have to do the maintenance themselves at night and a light bulb had to be changed and something else. No hello or welcome. Other than that, our room...

 Report
Helpful?
Thank Syv_Peppy
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

It is great to know you had an excellent stay with us. We are happy you liked your well-appointed room and got great night's sleep. Thanks for appreciating our facilities which met all your expectations. That being said, we are sorry that one of our front desk associates was not welcoming enough and for any inconvenience this caused. We hope...

Geneva, New York
Reviewed 4 weeks ago

We enjoyed our stay very much . Our room was very clean and the area was very quiet. We love that we can use the pool. We enjoy the hot breakfast as well as the delicious cookies. Staff members are always very friendly and helpful in answering any questions we had. A great stay.

Review collected in partnership with Country Inns & Suites By Carlson
 Report
Helpful?
Thank Edna R
00gc, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Edna, thank you for the fantastic review! We are pleased to know you had an excellent stay at our hotel. It's great to read you were impressed with your room and the outstanding service we provided. We hope we will see you again on your next trip to our beautiful area. Yours In Hospitality, Gregg Murrelle, General Manager, Country Inn...

71 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (60)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (4)
Viewed
View from Room (4)
Viewed
Room/Suite (9)
Viewed
Hotel & Grounds (13)
Viewed
Bathroom (4)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Horseheads hotels
0.3 km away
Candlewood Suites Elmira Horseheads
0.5 km away
Hampton Inn Elmira/Horseheads
0.6 km away
Hilton Garden Inn Elmira / Corning
Show Prices
Show Prices
Show Prices
0.8 km away
Fairfield Inn & Suites Elmira Corning
0.2 km away
Courtyard Elmira Horseheads
Courtyard Elmira Horseheads
#4 of 11 in Horseheads
57 reviews
2.3 km away
Holiday Inn Express Elmira Horseheads
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Region: United States > New York > Finger Lakes > Horseheads
Price Range: $94 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline and Orbitz so you can book your Country Inn & Suites By Carlson, Big Flats (Elmira) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and other travellers.
4 questions
Ask a question
New York City, New York
6 months ago

See all questions (4)

Questions? Get answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No Security Cameras on this property”
 of 5 bubbles iluvmygman, 12 Mar 2017 | Read review
“Nice view overlooking the pond, lots of ducks and geese.”
 of 5 bubbles williamkN4690JR, 9 Mar 2017 | Read review
“Easy on/easy off the major route. Lots of restaurant choices within a mile.”
 of 5 bubbles drakepc, 14 Feb 2017 | Read review
“I was on the second floor, in the queen size room. It was very roomy and close to the pool.”
 of 5 bubbles starrJ2013, 8 Jan 2017 | Read review
“front facing room - quieter”
 of 5 bubbles travellingIDOC, 4 Jan 2017 | Read review
5 of 5