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See all 94 hotels in Queretaro City

Grand Fiesta Americana Queretaro

691 reviews
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Traveller (138)
Room & Suite (34)
Dining (15)
Overview
  • Excellent61%
  • Very good30%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“business trip”(17 reviews)
“nice hotel”(14 reviews)
“hotel team”(2 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Offers from Grand Fiesta Americana Queretaro
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Reviews (691)Write a Review
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All reviewsbusiness tripnice hotelhotel teamroom was spotlessrecommend this hotelexcellent locationnice barhotel restaurantcomfortable stayvalet parkinggreat place to staythe entire staffreception staffcityqueretarofinishingsconference
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1 - 5 of 149 reviews
Reviewed 29 November 2017

Nice hotel. Luxurious environment and friendly staff. Breakfast area close to pool. Room was on front side and very close to highway. Safe was not working. Toilet was not working.Maintenance not OK. Would find another place next time in Queretaro.More

Thank boyh549
Response from Gaston B, Gerente at Grand Fiesta Americana QueretaroResponded 2 weeks ago

Dear boyh549, thank you very much for sharing your experience at Grand Fiesta Americana Queretaro. I am very sorry for the inconveniences you had with the maintenance conditions of your room; I assure you that we have reviewed this situation with the maintenance team and...More

Reviewed 1 November 2017

Very good Hotel, again I really had a very pleasant stay. My welcome at Fiesta Americana was very nice, fruits, cookies and a small bottle of red vine at the room when I arrived. Staff was always very nice and supportive. Very clean room and...More

1  Thank 641bernds
Response from Gaston B, Gerente at Grand Fiesta Americana QueretaroResponded 5 November 2017

Dear 641bernds, thank you very much for writing a review about your experience at our hotel. It will be a pleasure for us to welcome you again and I am at your service to assist you personally. Sincerely, Gastón Barranco General Manager Grand Fiesta Americana...More

Reviewed 18 October 2017 via mobile

Spent one night at hotel. They suggested I take a room on the executive floor where I could meet a client and do some work. Became quite ill that night. Im the morning I was still very ill and asked for an extended checkout as...More

Thank Canadianmurrays
Response from Gaston B, Gerente at Grand Fiesta Americana QueretaroResponded 21 October 2017

Dear Canadianmurrays, thank you for staying at our hotel. I regret your illness and the inconvenience you had because we informed you that we could not extend your checking out in the same room. As we explained, the room was already reserved and that is...More

Reviewed 27 September 2017

I have been staying at this hotel for the past 5 years and Always I get positively surprised by its service and quality. The staff at the front desk is prompt and kind. Food is of a verey high quality and you can Always enjoy...More

Thank G4830XEsimonea
Response from Gaston B, Gerente at Grand Fiesta Americana QueretaroResponded 4 October 2017

Dear G4830XEsimonea, thank you very much for writing a review about your experience at our hotel. It will be a pleasure for us to welcome you again and I am at your service to assist you personally. Sincerely, Gastón Barranco General Manager Grand Fiesta Americana...More

Reviewed 26 September 2017

The positives: - friendly staff - clean - comfortable, spacious room - curtains completely block outside light - restaurant though not atmospheric does serve excellent local food To work on: - the bath was topped with a marble surround which did not match its sizing...More

Thank cxr123
Response from Gaston B, Gerente at Grand Fiesta Americana QueretaroResponded 15 October 2017

Dear cxr123, thank you very much for writing a review about your experience at Grand Fiesta Americana Queretaro.   We look forward to serving you again and I am at your service.   Cordially, Gastón Barranco General Manager Grand Fiesta Americana Queretaro

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 121 - USD 174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Queretaro City
#1 Luxury Hotel in Queretaro City
#2 Romantic Hotel in Queretaro City
#3 Business Hotel in Queretaro City
#3 Green Hotel in Queretaro City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 121 - USD 174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Queretaro City
#1 Luxury Hotel in Queretaro City
#2 Romantic Hotel in Queretaro City
#3 Business Hotel in Queretaro City
#3 Green Hotel in Queretaro City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (138)
Room & Suite (34)
Dining (15)
Pool & Beach (6)
Hotel & Grounds (148)
Business Centre & Event Rooms (8)
Bathroom (7)
Family and Play Areas (3)
Questions & Answers
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KLVBVH
28 April 2017|
AnswerShow all 2 answers
Response from Gaston B | Property representative |
Dear KLVBVH, it is assumed that the electronic contacts in USA and Mexico are the same, however we have converters in concierge if they are required. We look forward to serving you on your next visit to Querétaro!
1
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Room Tips
"ask for the quiet side of the hotel"
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"executive floor...it is private"
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"The higher the better to avoid traffic noise."
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"all rooms are comfy, but the ones that are on the inside patio view are better and quieter. rooms on the out..."
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