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DoubleTree by Hilton Queretaro

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DoubleTree by Hilton Queretaro
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431 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Queretaro
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Showing 105: English reviews
Englewood, Tennessee, Usa
Reviewed 12 March 2016

I would compare this to any Hilton brand in the US for a lot less about 60 US a night. Comfortable beds and helpful staff. Wifi is weak but works and is close to the complimentary internet access in the US.

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Helpful?
Thank 508DavidG508
Elizabeth A, RESERVATIONS AGENT at DoubleTree by Hilton Queretaro, responded to this review

Mr. David, we are glad to know that you like our hotel and service. We appreciate your opinion as well. We hope to welcome you again soon!

ashdod, Israel
Reviewed 8 February 2016

good place near bus station and stadium. also no far from old city. 5 min from hotel have good Brazilian restaurant good place for Business stay It sixth time I come back to this hotel highly recommend

Review collected in partnership with DoubleTree by Hilton
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Thank Andrey M
Reviewed 3 February 2016

We usually look for a hotel with an indoor-pool because of my littel daughter. And this has showed to be a first choice always, not only for the pool, but also for the price, the location, and specially for the staff who attends us in each of our different stays. This is a hotel I surely can recommend and the...

Review collected in partnership with DoubleTree by Hilton
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Thank Juan Carlos A
Winchester, United Kingdom
Reviewed 7 December 2015

Perfectly OK hotel and restaurant, nothing too special. Breakfast was not included, but had a good selection of choice (hot, fruit and breakfast) and at a reasonable price ($165). There is an indoor pool but it is small and quite visible from the welcome area. The staff were very friendly and I received a warm cookie upon arrival Would not...

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1Thank Jenna_Winchester
Hannibal, United States
Reviewed 25 October 2015

This hotel should be a 5 star hotel. The staff was so attentive and helpful. Breakfast was wonderful and the rooms very clean and the beds were comfortable and clean. I will stay here again on future trips.

Review collected in partnership with DoubleTree by Hilton
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Thank Daniel D
Mexico City, Mexico
Reviewed 21 September 2015

This is not a bad hotel, it is well located and usually the amenities/price ratio is good However the last time I stayed at this place my room was dirty, the bathroom had dried mud and my two year old found pieces of glass in the room. In addition, the rood had a lot of dust, this made my wife...

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Helpful?
Thank leoncioreyes
Miguel S, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation...

Naples, Florida
Reviewed 16 September 2015

The hotel is located right next to the soccer stadium, so if there is a game going on, it is a nightmare to get in or out of the hotel. Hotel is nice and although the rooms are little, they are comfortable. The shower of our room was atrocious. The shower head had so much mineral deposit, the water would...

Review collected in partnership with DoubleTree by Hilton
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Thank bayis
Miguel S, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear guest We’re sorry we didn’t provide the high quality service you deserve. This is not typical of our hotel and staff so we have taken immediate action in our housekeeping and maintenance departments and you can be sure it will not happen again to you or any other of our guests. Thank you again for your feedback and we...

Reviewed 7 September 2015

Made a reservation via TripAdvisor (Sep 2015), arrived at hotel at 8.00pm, front desk said they were full and only thing they offered was a "sorry" and a ride to another hotel. It was 9.00pm when we left without options and with two small children. Was not expecting this from a Hilton hotel. Manager arrived and his explanation was that...

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Helpful?
Thank Mauricio R
Miguel S, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear guest We are very sorry we were unable to provide a room for you during your recent trip to our area. We hope that we could make it right by quickly arranging a room at our sister hotel and that the free dinner for you and your family and the accommodations were comfortable for you. We hope that the...

Reviewed 20 July 2015 via mobile

This hotel is awesome, I loved it. A+++ Highly recommended. The Indoor pool is great. Beds are truly good. The hotel is close to the estadio corregidora, and close to the main freeway to Mexico City. Was there for one night with my family and everybody felt great and happy

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Helpful?
Thank Adolfo E. L
Laura G, Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear guest, We highly appreciate that you took your time to share your experience with us. It's nice to hear you enjoyed our indoor pool and our location. We surely look forward to your next stay with us, I assure you we'll keep meeting your needs and expectations. Best regards.

Columbia, MO
Reviewed 15 July 2015

Stayed here for 4 nights on a business trip. The hotel location was not particularly close to our manufacturing plant or the downtown area but was central enough to everything and in an active area. There is a grocery across the street that is worth a walk through if you are not familiar with Mexican grocery stores, cheap too! The...

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Helpful?
Thank NegrilSalute
Laura G, Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear guest, Thank you for your kind words about your experience with us. It's nice to hear you enjoyed the facilities of our hotel and also the surroundings. I assure you I'll let the Maintenance department know about the Air Conditioner so that it's in perfect condition for our future guests. We were very pleased to have you here for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Queretaro located in the heart of Santiago de Queretaro. This welcoming hotel in Queretaro is within easy access of the Pan-American Highway (Hwy 57) and prominent local businesses, and is just a five-minute drive from the Queretaro Convention Center and the Corregidora Stadium. Queretaro International Airport is just 35 minutes away, and the hotel provides complimentary transport to and from the airport and bus station. Feel welcome with a chocolate chip cookie and warm hospitality when you check into DoubleTree by Hilton Hotel Queretaro. Relax in a comfortable guest room on a king- or queen-sized bed. View a movie and choice of premium channels on a 42-inch LCD TV. Stay connected with work and friends with complimentary internet access and catch up with work at the desk. Upgrade to a spacious suite complete with homelike amenities including a microwave, minibar and comfortable seating area. ... more   less 

Additional Information about DoubleTree by Hilton Queretaro

Address: Luis Vega y Monroy, 410, Queretaro City 76030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: $76 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Queretaro 3.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com and Hilton Hotels Direct so you can book your DoubleTree by Hilton Queretaro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Romantic Hotel in Queretaro City
#7 Green Hotel in Queretaro City
#10 Business Hotel in Queretaro City
#12 Family Hotel in Queretaro City
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Queretaro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Air conditioning you have to turn it way down to make the room cool. Seems like it takes a long time to cool down if you just turn it down a little. Then set it back to the temp you like.”
 of 5 bubbles chivo1, 18 Feb 2015 | Read review
“Well, there's non a good room...”
 of 5 bubbles R2184ZCdaniela, 14 Feb 2015 | Read review
“select the room at the back side, those are more convenient if you like to wake up early.”
 of 5 bubbles ricardod793, 21 Oct 2014 | Read review
“Ask to have a room far away from the freeway”
 of 5 bubbles MPM_WORLDWIDE, 10 Mar 2013 | Read review
“Ask for a room out back. You have less light shining in your room at night and not the hot afternoon sun hitting your room in the afternoon - having the poor A/C working overtime....”
 of 5 bubbles picafloralpino, 18 Mar 2012 | Read review
5 of 5