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All reviewsstay there againroom was cleanthe mexican restaurantcontinental breakfastbeen renovated recentlybathroom fixturesworking orderno elevatorwalking distanceflat screena great place to stayfront desk staffcadetsrefrigeratorthayercleanlinessconvenience
Older hotel but we were in room 321 and it had been renovated recently. The room was very large. The bathroom was small and the sink is in the bedroom area. Outside entry with a key that looked like the old computer punch cards. It...More
Made reservation for 10-10&12. Not happy to pay for a room sight unseen, On arrival, went into the lobby manager he wanted to see credit card and my service dogs papers. Showed him the animals registration card, he wanted his papers. I told him that...More
This motel is very close to the Army Academy which is why it is still in business and likely why the owners do not care to update it.
I read many reviews before choosing and knowing it was not updated, at least the reviews indicated...More
3 Thank AddieAid
Response from motelguy102, Owner at West Point MotelResponded 18 January 2017
We are truly sorry you had issues during your stay with us. In the future, if you have problems with a property, ask to be switched to a different room or request a full refund for your accommodations. We would have done either. Regarding that...More
Stayed here last night to attend a family wedding in nearby bear mountain. We checked in prior to the wedding and basically just glanced at the room before leaving for the wedding. We had two rooms, one for my husband and I and one ADA...More
2 Thank reeree3182
Response from motelguy102, General Manager at West Point MotelResponded 8 January 2017
Dear "Never again":
Needless to say we were very disappointed with your review. I would like to respond to a number of items in your review.
The condition of the ramp will be looked into. Unfortunately, concrete repairs in the dead of winter pose a...More
The WP motel was very convenient for my daughter and I when we attended West Point for a Cadet Candidate visit. The motel is close by and allowed late check in as we drove from Ohio. Breakfast available early, although we left to be at...More
Thank Niki M
Response from motelguy102, General Manager at West Point MotelResponded 16 December 2016
Thank you very much for your objective review of our hotel on TripAdvisor. We are glad that you and your daughter enjoyed your stay with us. Please visit us in the future as we continue to improve our accommodations to our loyal guests. Happy travels...More
i believe the local taxi service is called "ACADEMY TAXI" my Cadet has used them several times, always satisfied. Their phone # is 845-446-8294. I believe that there are also other taxi services in the area also.
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"We were on the top floor towards the back to keep down the noise above us and away from the street."