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Extended Stay America - Rochester - Henrietta

120 reviews
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Traveller (18)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent25%
  • Very good30%
  • Average20%
  • Poor10%
  • Terrible15%
Travellers talk about
“grab and go”(12 reviews)
“granola bars”(3 reviews)
“front desk”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (120)Write a Review
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All reviewsgrab and gogranola barsfront desktops supermarketcomfortable bedwithin walking distancelaundry rooma great stayother hotelsmy songreat roomone night stayfridge and microwaveparking lotglennclccommons
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11 - 15 of 120 reviews
Reviewed 31 July 2017 via mobile

I booked a room here so we could see Rod Stewart in concert at the CMAC. We were able to check in a couple hours early, as we made good time getting to the hotel. Our room was ready and we headed upstairs. As soon...More

Thank jelomu
Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 1 August 2017

Thank you for choosing to stay with us. We are pleased to know your overall stay with us was satisfactory and that you were impressed with our courteous associates. We appreciate your feedback as it will help us to improve ourselves going forward. We hope...More

Reviewed 31 July 2017 via mobile

What I Liked Most 1. Nice and friendly staff 2. Nice location; Convenient to shopping and local attractions 3. Free parking (big parking lot with lots of parking spots) 4. Free internet 5. Clean nice size room 6. Comfortable bed; nice clean sheets; soft clean...More

Thank banyuhays
Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 1 August 2017

Thank you for taking the time to share your feedback. We are pleased to know you liked most of the aspects of our hotel and that your overall stay was good. With that said, I am sorry for not meeting all of your expectation. We...More

Reviewed 27 July 2017

I am confounded by how this place has anything more than a 1 star review. My husband I booked a non-smoking room and arrived to find a filthy hotel room filled with smoke. When we asked to switch rooms we were informed that it could...More

Thank beccavz
Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 28 July 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More

Reviewed 23 July 2017

Prepaid for room and charged again at check in, informed at check out. Now have to wait 7 to 10 days for it to be refunded to my card. 👎I won't stay again due to this. Rooms were clean, hotel was in a convenient location....More

Review collected in partnership with Extended Stay
Thank 108jonathany
Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 24 July 2017

Jonathan, we certainly apologize for the service issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team...More

Reviewed 11 July 2017

I wouldn't recommend this hotel to friends or family. The rooms wasn't clean we didn't get room service to clean our rooms. Rooms had an bad smell like smoking when it was an none smoking room. This was just bad experienceMore

Review collected in partnership with Extended Stay
Thank 687kareemw
Response from 00esa, General Manager at Extended Stay America - Rochester - HenriettaResponded 12 July 2017

Kareem, I am so sorry we did not live up to your expectations. We definitely have processes in place to make sure that every room is thoroughly cleaned to the highest standards. We are committed to making sure that these procedures are followed to ensure...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
USD 78 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 78 - USD 102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (18)
Room & Suite (16)
Dining (1)
Questions & Answers
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Anne .
26 June 2016|
AnswerShow all 2 answers
Response from Melodie H | Reviewed this property |
Yes, the wi-fi is free in the rooms. They will give you a code when you check in. You just need to sign in to ESA and enter the code given
0
Votes
CuriousS1
7 June 2016|
AnswerShow all 3 answers
Response from Manager-BKL | Property representative |
ESA has been around for over 20 years. We have guests who stay nightly, weekly and monthly. Kitchens are our featured amenity. Our staff is very tenured, it is a great company to work for.
0
Votes
Room Tips
"Pick another hotel"
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"Don't stay here."
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"If you must stay here, demand a non-smoking floor."
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"there are 3 floors and an elevator, so whatever."
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