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Doubletree by Hilton Hotel Rochester

Booking.comUSD 158*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 201*
USD 158*
USD 201*
USD 158*
USD 201*
USD 158*
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Doubletree by Hilton Hotel Rochester
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747 Reviews from our TripAdvisor Community

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Showing 739: English reviews
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Temple, United States
Reviewed 2 days ago NEW

This was a very pleasant experience..the layout of the hotel, parking, desk service, restaurant service, room selection, and location. I would recommend this hotel highly, and will use again when in Rochester.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank James T
Wellsboro, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 1 March 2017

We were there for a hockey tournament and had a great time. Our room was clean and well stocked and with a room overlooking the pool, our kids enjoyed looking down on their friends below. The breakfast buffet was a little bit on the pricy side but was very good and convenient for us time wise. My only complaint was...

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Helpful?
Thank cathyd552
About Hotel's Favourite Review
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Cathyd552, Thank you so much for taking the time to share your experience at our hotel with us! I am so happy to see that you and the kids had a great time while you were here. I am sorry for the negative experience you had with the desk staff--I would like to follow up with my desk staff regarding...

Long Beach, New York
Reviewed 3 days ago NEW

Newly renovated, including staff, couldn't be better. Tim the G.M.S has done a great job, along with Katie the Front Desk Mgr. and Melanie the Housekeeping Mgr. The breakfast buffet with Shelly and Tyler can't be beat with the great food and their friendliness or lunch or drinks while watching a sporting event in the atrium with the enthusiasm of...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank dianenarr
Management response:

Dear dianenarr, "Life is Good" and we certainly appreciate your kind feedback and words of compliment for the team. I was so happy you enjoyed your first (but hopefully many) visits here and enjoyed the wonderful renovations. You encountered a great staff and it's getting even better !! Glad we had the chance to say hi, hope to see you...

Albany, United States
Reviewed 4 days ago NEW

Good rooms, clean, willing to make accommodations to guests who are handicapped. Desk people try to be of aid. Did not try the food because of usual overpricing and brought in dinner from the outside. Internet service choppy and not totally reliable. Shuttle reliable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Harvey S
Management response:

Dear Harvey S, Thank you for the kind review regarding your recent stay here at the Doubletree Rochester. I am very happy you found the accommodations to your liking. Next time you should try the food, we have an outstanding Chef, I think you may enjoy it. I'll hope to say hello in person if your travels bring you back...

North Chicago, Illinois
Reviewed 1 week ago

My stay here was excellent all the staff were friendly and pleasure! The room was clean and nice and I used the gym facility it was also clean and organized. The location was perfect and around a lot of food places

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kalenel2017
Management response:

Dear kalenel2017, Thank you for taking time to write us a nice review. I was very pleased you enjoyed your stay and were able to utilize the fitness room. There certainly is alot to do within a two mile radius of the hotel and it sounds like you found many of the attractions. Hope you'll visit again soon. Best regards,...

Louisville, United States
Reviewed 1 week ago

All of the expected amenities, including pool and fitness area. Huge, open Atrium area off the main lobby where room entrances open up to on every floor. Definitely a good experience with friendly staff.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaelwayned2017
Management response:

Dear michaelwayned2017, I was so pleased to read you enjoyed your stay with your family. I hope you took advantage of the pool and very glad the staff took good care of you. Hope you'll come back again and soon. Best regards, Tim Elie General Manager

Rochester, United States
Reviewed 1 week ago

I have stayed at many DoubleTree hotels and resorts. This is the first time I had a bad experience. The room contained ants and the bathroom floor was dirty. The front desk staff was excellent upon arrival with great information regarding RIT that helped us on our college visit. They also helped us print out parking passes.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Q7182LIdavidr
Management response:

Dear Q7182LIdavidr, I was surprised to have read your review and apologize you had a bad experience. I reviewed the room you had with my Executive Housekeeper and have addressed the tile grout discoloration. I was pleased that the desk staff was helpful and took great care of your needs. I hope you'll give us the opportunity to be your...

Buffalo, New York
Reviewed 2 weeks ago via mobile

This hotel was a bit below what I expect if a Double Tree, that is true. However, the staff was under some crazy constraints the weekend of our hockey tournament. They had a big crew of power company workers in the hotel to work on the local power outage. They were constantly feeding them in shifts, which we thought was...

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Helpful?
Thank JenRed2014
Management response:

Dear JenRed2014, Thank you for taking time to write us your review from your recent stay back in March. I appreciate your acknowledging how hard the staff worked under the unusual circumstances that the weather created. The staff did a great job with everyone that the storm displaced and we were very proud of their efforts. Thank you for noticing....

Naples, Florida
Reviewed 2 weeks ago

I Stayed at this hotel in April 2017 on a business trip. The staff were very friendly and helpful. Breakfast was pretty decent. I would stay here again, and recommend this place to anyone looking to travel here!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 633phillip
Management response:

Dear 633phillip, Thank you for taking time to write us such a wonderful recommendation based on your recent stay. I am glad you enjoyed your stay and hope you will have the opportunity to visit us again, and soon !! Best regards, Tim Elie General Manager

Salt Lake CIty, United States
Reviewed 3 weeks ago

This hotel was convenient to the training location, but it was a great experience, so I would pick it again as my first choice. It is very convenient to some good restaurants and I used the fitness center twice - it is more than decent if you lift weights.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank D5759DDstephenb
Management response:

Dear D5759DDstephenb, We certainly appreciate your positive feedback regarding your recent visit. I am thrilled that this hotel will be your first choice when you visit the area again. Thanks again. Best regards, Tim Elie General Manager

71 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $176 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
Tampachris25, 22 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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