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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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696 Reviews from our TripAdvisor Community

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Showing 688: English reviews
Rochester, New York
Reviewed 6 days ago NEW

The beds were very comfortable and restaurant had great food! I did not like that I had an inside room however and could not see outside. It freaked me out a little that someone could just knock on my window from the hallway. Up in the air as yo whether I would stay there next time I go.

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Helpful?
Thank Rochestervistor
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Rochestervistor, Thank you for offering us your thoughts on your stay with us at the Doubletree by Hilton Rochester. I am happy to see that you enjoyed our restaurant and found our furnishings comfortable. I'd like to apologize for the location of the room; if you are a Hilton Honors member please email me at Sam.Corey@Hilton.com--I will add a...

Hamilton, Canada
Reviewed 6 days ago NEWvia mobile

Newly renovated! Well done. Often a renovated hotel has a bad feel. The they Did this one well. Front desk area, still not completed but I am fussy, and was very impressed! Windows in our room were a touch dirty, Or foggy. Not sure if they could be replaced or cleaned. Room 603. But we all had a wonderful time....

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Helpful?
Thank Anton P
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Anton P. We are so happy to hear you and your team enjoyed our hotel, we hope the tournament went well? Thank you for also recognizing the effort the team went through to not have our upgrades be intrusive. You have to come back to see the complete package, it will be awesome. Thanks again and hope to see you...

Almonte, Canada
Reviewed 1 week ago

If you are travelling with a group of rowdy hockey players who like to run in the halls and throw around balls while their parents stack up cases of empties and whine about the game's bad calls, then this hotel is perfect. They do more than 20 tournaments a year, so if you are looking for a place to relax...

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Helpful?
Thank EaseCoaster
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

EaseCoaster, Thanks you for your review of our home away from home. Rochester is a very big youth sports tournament area. Our hotel is one of the largest in the Rochester market, we do tend to do embrace all of our clients that stay with us to make their stay more enjoyable. We tend to have a designated area for...

Ottawa, Canada
Reviewed 1 week ago

Close to amenities, shopping, coffee food, gas, liquor store. Small beds, nice pool and exercise area. It was loud. Housekeeping came to our room at 8am. That was quite early in my opinion. The rooms were not very clean and we had ants in our bathroom.

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Helpful?
Thank sandiw862
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sandiw862, Thank you for your response, I am sorry to hear about the issue you had during your stay. Can you contact me, Robert.trotta@hilton.com, so I can get a little information on the room number so I could look into the issue personally. Once again, I do apologize and looking forward to hearing from you and thanks again for letting...

Reviewed 1 week ago via mobile

For the purpose of hockey tournaments this is a great place for teams. Anyone else I would make sure there is not a tournament planned for your stay if you like quiet. Check in was easy, rooms were clean. Pool area was clean and lots of room for parents to gather and still keep an eye on the kids. Staff...

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Helpful?
Thank Chelsea L
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Chelsea L, Thank you for your kind words about our hotel and my staff, too bad you did not have the breakfast, it is awesome! Glad that you will choosing our hotel again, we would love for you to see the completed upgrades. Thanks again

Rochester, New York
Reviewed 2 weeks ago

They told use we couldn't use our poutns for anything. Check in was smooth, but we were over charge red when leaving. The staff was friendly but the Hispanic woman at the desk had a hard time understanding us

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Helpful?
1Thank tre135
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear tre135, Thank you for taking the time to offer us your thoughts on your stay with us. Feedback from our guests is our greatest asset in our efforts to continuously improve the quality of stays for our guests and as such is much appreciated. I am sorry for the confusion regarding using points for your stay. For future reference,...

Ottawa, Canada
Reviewed 2 weeks ago via mobile

The hotel is under renovation, but that's no big deal. We're in town for a hockey tournament and we couldn't be at a better hotel for this purpose. The hotel had a 10pm curfew is in place and needs to be with this many kids! There is place for the kids to play mini stick hockey together, great pool with...

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Helpful?
Thank MJ K
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

MJ K, Thank you for your review of our hotel, we do try to accommodate our young adults while they are in town, I am glad that it worked out well during your stay. Thank you for keeping an eye on your boys and adhering to the quite time, it helps my team take care of your team:) Can't wait...

VA
Reviewed 2 weeks ago

The hotel is in the middle of a remodel. Not a big deal. Our room was nicely done. Pet peeve - pink mold in showers. Our bathroom had an electrical socket that was coming away from the wall in the bathroom and there was pink mold on the caulk in the shower. A little bit of Tilex goes a long...

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Helpful?
1Thank Christine T
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Christine T We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Hamilton, Canada
Reviewed 2 weeks ago via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called...

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Helpful?
Thank meeschell
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she...

Reviewed 3 weeks ago via mobile

Nice place to call home when away from home. The staff is very friendly and hospitable. Always given a smile and or asked how is everything and hope you enjoy your stay. I arrived on a later flight and checked in right after. When passing the restaurant, it was mentioned/offered we could get a meal for you and take it...

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Helpful?
Thank Mark J
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Mark J, Thanks Mark for those kind work about our team, the great thing about our team are they truly do care about making our home your home while you are here. I am so glad to hear they achieved making you fell that way. Hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $152 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
“Pick the rooms facing the outside windows, so you don't have to worry about people walking by the sliding doors.”
 of 5 bubbles FAMASO, 1 Aug 2016 | Read review
“Shuttle bus can take you to/from local restaurants!”
 of 5 bubbles 788arlenej, 19 Jul 2016 | Read review
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