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Doubletree by Hilton Hotel Rochester

PricelineUSD 164*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 194*
USD 164*
Great Deal
USD 170*
USD 170*
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Doubletree by Hilton Hotel Rochester
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761 Reviews from our TripAdvisor Community

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Showing 752: English reviews
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Poway, California
Reviewed 2 days ago NEW

Stayed in three different hotels while we were in Rochester for our son's graduation. For the price, this was the best one. The food and friendliness of the waitress at breakfast was much better than the Hyatt.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank katz5154
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This is a Doubletree hotel, so for those familiar with Doubletrees, you'll know how they create a huge interior atrium. But not all Doubletrees are the same. The Rochester/Henrietta Doubletree does a fantastic job in creating a wonderful interior space, from the sail-like triangular cloths stretched above the pool, to the trees and plants and walkways, to the hotel bar....

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Helpful?
1Thank Michael F
About Hotel's Favourite Review
Management response:

Dear Michael F, Thank you so much for a great description of the hotels ambiance. We are very proud of the modern look and equally proud of the services we offer. I am so pleased you have enjoyed the numerous visits and hope to be able to Thank you in person on your next stay. Best regards, Tim Elie General...

Fort Wayne, Indiana
Reviewed 3 days ago NEW

This was my first DoubleTree visit. I wasn't sure what to expect. But, I was very pleasantly surprised. Facility, food and staff left a very positive experience. It will b easy to return. The location provided easy access to the business meeting location as well as easy access options to local restaurants, shopping and gas.proximity to the airport was also...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank rosalindw610
Seattle, Washington
Reviewed 4 days ago NEW

This is a beautiful hotel. The lobby has lots of lovely trees and greenery that create a calming space. The staff is friendly and professional. The only problem we had was with the van driver who arrived to take us to the airport 15 minutes late, then drove extremely recklessly to the point we had to say something (twice). He...

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Helpful?
Thank west5er
Holliston, MA
Reviewed 6 days ago NEW

I visit the Rochester area frequently, and the DoubleTree is my favorite hotel in the area. The location is convenient, close to RIT and many dining and shopping options. The Bar/Restaurant is very nice, and the food is very good. There is typically a lively group of people in the bar area. The rooms are spacious and comfortable. The lobby...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank JaneJetson
Management response:

Dear JaneJetson, We are all so happy you are enjoying the renovations. You are correct about the location and conveniences to shopping, dining and RIT, they are so close which makes the down time very enjoyable. I appreciate your recommendation and hope you'll visit soon. Best regards, Tim Elie General Manager

South Orange, New Jersey
Reviewed 6 days ago NEW

The newly renovated common areas are very nice. The beds were very comfortable and the staff was accommodating. Be sure to request a room on the outside of the property. Inner rooms can be very noisy given the open air style of this property and the location of the library lobby bar and swimming pool. Our bathroom wasn't totally clean...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank S4356KUtracyc
Management response:

Dear S4356KUtracyc, Thank you for such a nicely worded review from your recent stay. I was very happy that you enjoyed the hotel, staff and the breakfast buffet. I hope you had fun as you mentioned and will consider a return visit soon. Best regards, Tim Elie General Manager

Manchester, New Hampshire
Reviewed 1 week ago

Not a bad hotel good location but upgrade pillows. Upgrade bathrooms/ showers more customer service for front desk people they need to be able to not just stand around while one person is on phone the other watches.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank domenicd437
Management response:

Dear domenicd437, Thank you for your feedback regarding your recent stay. I apologize the service provided by the desk wasn't up to par. The gentleman standing at the desk was actually learning, i wish his training had been completed in time. The hotel uses standard feather pillows and has upon request foam, I know how soft the feather can be,...

White Plains, United States
Reviewed 1 week ago

Amazing experience with help from the GM of the hotel getting back to me promptly and helping with updating the check-in date on a pre-paid reservation. This was for my daughter's NY State Gymnastics Championship visit to Rochester, where I did not know the date of her event in advance. Strongly recommend this hotel for their location, courteous staff, spacious...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Avijit C
Management response:

Dear Avijit C, Thank you for your kind words of praise. I was just doing my job but I do appreciate what you wrote in your review. I'm glad you enjoyed the hotel and our courteous staff. I hope your daughter had success in her championship event. Please come back and visit with us again. I look forward to thanking...

Tully, New York
Reviewed 2 weeks ago

The staff was very helpful and friendly. We were there for a reunion and they were very accommodating for the Theta Xi brothers throughout the stay. If there was any suggestion for improvement it would be to somehow add a hot tub to the pool area.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Pastorjfa
Management response:

Dear Pastorjfa, Thank you for the wonderful review regarding your recent stay. I am very happy you and the Theta Xi brothers were able to gather and have a great time. I appreciate the feedback received regarding the hot tub and will be sure to share. Best regards, Tim Elie General Manager

Reviewed 3 weeks ago

I must say I enjoyed my stay at the DoubleTree Hilton hotel in Rochester, NY. The hotel is actually located in Brighton, NY. The staff was fantastic and kudos to the housekeeping, maintenance and did service staff. I'll definitely stay here on my return trip.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Derreck M
Management response:

Dear Derreck M, Thank you for taking time to write us a quick review based on your recent visit. I appreciate the compliments pertaining to the staff and hotel service. I have shared these just this morning with my management team. Hope you'll visit with us soon. Best regards Tim Elie General Manager

71 photos of this hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $173 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Hilton Hotels Direct, Travelocity, Expedia, Hotels.com, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly, TripOnline SA, HotelsClick and HRS so you can book your Doubletree by Hilton Hotel Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with an interior balcony for the inside view. Outside is not much.”
S1779ZVmichaelf, 2 May 2017 | Read review
“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
Queen_0f_Oakville, 14 Feb 2017 | Read review
5 of 5
Priceline
USD 164* /night
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Booking.comUSD 170
Doubletree.comUSD 170
CancelonUSD 194
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*Disclaimer
Prices are for 1 room, 2 adults
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