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Red Roof Inn Rochester Henrietta

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Traveller (40)
Room & Suite (27)
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Overview
  • Excellent36%
  • Very good30%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“tim hortons”(20 reviews)
“laminate floors”(4 reviews)
“room was clean”(24 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
Housekeeping
2 Star Hotel
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (314)
There are newer reviews for Red Roof Inn Rochester Henrietta
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Traveller rating
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23
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105
93
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All reviewstim hortonslaminate floorsroom was cleancoffee potnys thruwayfast foodwould stay here againnon smokingnice staydesk clerkfirst floorshort drivenew yorktinamotelrrpeppermints
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61 - 65 of 309 reviews
Reviewed 14 April 2017

The price is very good, the rooms are modern and nice. There is a Tim Hortons and McDonald's right next door. The staff is very nice, most particularly Tina at the front desk, who helped in many ways and made our stay much better than...More

Thank Jon S
Response from PamPeri, General Manager at Red Roof Inn Rochester HenriettaResponded 16 April 2017

Thank you for choosing to stay with us and writing about your experience at our hotel. I appreciate you mentioning our very good price, modern rooms, and our great staff including Tina at the front desk. Tina is a valuable member of our team and...More

Reviewed 11 April 2017 via mobile

We stayed one night here. I had selected it due to the follwing reasons (in order) 1. Affordability 2. proximity to RIT 3. Nearby airport Overall ok... there were a few issues like a leaking toilet, and the TV remote not working (probably due to...More

Thank lin k
Response from PamPeri, General Manager at Red Roof Inn Rochester HenriettaResponded 12 April 2017

Thank you for staying at our hotel and taking the time to write a review about your stay. I appreciate you mentioning our great value and great location. I am sorry about the toilet and remote issue. I will make sure to have my staff...More

Reviewed 30 March 2017 via mobile

I lost my power for 6 nights had had to take refuge at the Red Roof. The staff were incredibly friendly and very concerned for everyone's welfare during the emergency. Pam and Jess were top notch. The rooms need attention. My dog found peanuts on...More

Thank kwoodRochester
Response from PamPeri, General Manager at Red Roof Inn Rochester HenriettaResponded 31 March 2017

Thank you for staying with us and taking the time to write a review about your stay. I am sorry that you had to stay with us under those conditions. I am glad that we were able to be there for you during this tough...More

Reviewed 27 March 2017

While the people at the front desk were very nice, the hotel rooms we stayed in were not clean. We first checked into a double deluxe. The walls had VISIBLE handprints; the air conditioner had some sort of sticky substance on it and the bathroom...More

2  Thank Leslie B
Response from PamPeri, General Manager at Red Roof Inn Rochester HenriettaResponded 29 March 2017

Thank you for choosing to stay at our hotel on your recent trip to our area. I am sorry that you did not enjoy your stay with us. I will make sure to go over your comments with my staff so that we can rectify...More

Reviewed 14 March 2017

My wife and myself, plus two mini doodles, stayed for 3 days. Considering we had few options -- with thousands vying for lodging in the throes of a major power outage -- the experience was more than satisfactory. Clean room. Adequate space. Excellent customer service...More

Thank Rick B
Response from PamPeri, General Manager at Red Roof Inn Rochester HenriettaResponded 25 March 2017

Thank you for staying with us and take the time to write a review about your stay. I appreciate you mentioning my strong staff, clean room, and excellent customer service. I am sorry about the issues you had with expedia however I am glad that...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Microwave
Details
Price range
USD 56 - USD 112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 56 - USD 112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (40)
Room & Suite (27)
Questions & Answers
Ask a question
Jen O
11 July 2016|
AnswerShow all 2 answers
Response from Jamie K | Reviewed this property |
I have no idea. It is best to call the hotel directly and ask
0
Votes
Candy R
17 September 2014|
AnswerShow all 3 answers
Response from Dawn R | Property representative |
we allow pets but are smoke free
0
Votes
Room Tips
"For a quieter experience, the 2nd floor is probably a better option"
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"Try to request a first floor room as there are two levels but no elevator and you park right outside your..."
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"I like the rooms on the McDonald's side - it is a little darker but quiet."
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"My Dad has a hard time walking and my Mom is in a wheelchair right now and we was able to get a 1st floor..."
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