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Red Roof Inn Rochester Henrietta

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Red Roof Inn Rochester Henrietta
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256 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Rochester, New York
Reviewed 4 days ago NEW

Booking directly through the front desk was the way to go. Tina was fabulous and gave me great customer service. I'll be calling back!!! I cannot stress enough how easy it was to deal directly wit the hotel staff. Not the 800 number, call the hotel directly.

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Helpful?
Thank jasminekitty2017
Toronto, Canada
Reviewed 1 week ago

Me and my family stayed overnight to break up a long road trip and stayed at this hotel due to its location to the interstate. I would say it is an average budget hotel and an excellent value for the price we paid. The rooms were updated, however the bathroom we had was showing signs of needing updating (the only...

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Thank Mikedsn
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and taking the time to write a review. I am glad to see that you mentioned the excellent value our hotel provides along with our updated rooms and friendly staff. Once again thank you for staying with us and we do hope that you stay with us again in the future.

Rochester, New York
Reviewed 1 week ago

The price is very good, the rooms are modern and nice. There is a Tim Hortons and McDonald's right next door. The staff is very nice, most particularly Tina at the front desk, who helped in many ways and made our stay much better than it would have been.

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Thank Jon S
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and writing about your experience at our hotel. I appreciate you mentioning our very good price, modern rooms, and our great staff including Tina at the front desk. Tina is a valuable member of our team and I will be sure to share your review with her and the rest of my...

Reviewed 1 week ago via mobile

We stayed one night here. I had selected it due to the follwing reasons (in order) 1. Affordability 2. proximity to RIT 3. Nearby airport Overall ok... there were a few issues like a leaking toilet, and the TV remote not working (probably due to a dead battery), but not really a big deal for the competitive price (it was...

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Helpful?
Thank lin k
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying at our hotel and taking the time to write a review about your stay. I appreciate you mentioning our great value and great location. I am sorry about the toilet and remote issue. I will make sure to have my staff look into those issues. Our deluxe double rooms and Superior King rooms do come with...

Reviewed 3 weeks ago via mobile

I lost my power for 6 nights had had to take refuge at the Red Roof. The staff were incredibly friendly and very concerned for everyone's welfare during the emergency. Pam and Jess were top notch. The rooms need attention. My dog found peanuts on the floor so she was very happy. Peanuts can be toxic for dogs, so I...

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Helpful?
Thank kwoodRochester
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. I am sorry that you had to stay with us under those conditions. I am glad that we were able to be there for you during this tough time. I appreciate you mentioning my great staff including Jess and Pam. I apologize that...

Reviewed 4 weeks ago

While the people at the front desk were very nice, the hotel rooms we stayed in were not clean. We first checked into a double deluxe. The walls had VISIBLE handprints; the air conditioner had some sort of sticky substance on it and the bathroom had small bits of debris in it. We called the front desk and the representative...

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2Thank Leslie B
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay at our hotel on your recent trip to our area. I am sorry that you did not enjoy your stay with us. I will make sure to go over your comments with my staff so that we can rectify the issues you had in your room. This type of experience is not the norm...

Reviewed 14 March 2017

My wife and myself, plus two mini doodles, stayed for 3 days. Considering we had few options -- with thousands vying for lodging in the throes of a major power outage -- the experience was more than satisfactory. Clean room. Adequate space. Excellent customer service -- Jess and Tina were especially helpful and courteous at the front desk in handling...

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Thank Rick B
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and take the time to write a review about your stay. I appreciate you mentioning my strong staff, clean room, and excellent customer service. I am sorry about the issues you had with expedia however I am glad that we were able to help you with the issue. We hope that in the future...

Rochester, New York, United States
Reviewed 11 March 2017 via mobile

Great value for the price, you can't beat it. The room was pretty spacious and clean. We loved that they allow pets with no restrictions, and no additional fees. Plenty of parking. Next door to a Tim Hortons.

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Thank Shelley427
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. I appreciate you mentioning our clean spacious rooms, our pets stay free policy, and great location next door to Tim Horton's. Once again thank you for staying with us and we look forward to seeing you on your next trip to the area.

Bergen, New York, United States
Reviewed 19 February 2017

Over the last 3 months i've been staying at various hotels in the Henrietta area while waiting for my new residence to be ready. The Red Roof Inn has been the most accommodating. All the rooms, and we stayed in a few, were all very clean, large and comfortable. Although they do not offer any kind of breakfast, they do...

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Helpful?
Thank Scott S
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review. I appreciate you mentioning our great location, friendly staff, clean rooms, and free coffee. I will make sure to share your comments with my staff especially Tina. Once again thank you for staying with us and we look forward to seeing you again soon.

Reviewed 14 February 2017

Rooms were clean and comfortable. We had an ADA King with microwave, refrigerator, coffee pot and a safe.. Staff was friendly and helpful. Many restaurants close-by. Some within walking distance. Would stay here again.

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Thank Sharon H
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and taking the time to write a review. I appreciate you mentioning our clean and comfortable rooms. I am happy to hear that you enjoyed your ADA King room and that would you return to our inn in the future. Thank you again and we look forward to seeing you next time.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 W Henrietta Rd, Henrietta, NY 14467-9357
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $70 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Rochester Henrietta staff and other travellers.
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Wellsboro, Pennsylvania, United States
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the back, its more quiet”
JonS689, 14 Apr 2017 | Read review
“recommend first level lodging”
rickbO6495XR, 13 Mar 2017 | Read review
“For the most quiet rooms, ask for a room in the back (away from the road)”
JonS689, 18 Nov 2016 | Read review
“Rooms on the back are away from the Interstate highway.”
joesA5112CI, 23 Sep 2016 | Read review
“Second floor if you don't like someone above you.”
zaliwa, 30 Aug 2016 | Read review
5 of 5