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RIT Inn & Conference Center

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RIT Inn & Conference Center
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141 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Sunrise, Florida
Reviewed 19 October 2015

My sister and I were on a bus trip for a week to the finger lakes. The RIT was home base for where we stayed at night. This is one 'sorry' hotel. Like some of the other reviewers were saying, the outside gives a good appearance as well as the lobby, but the rest of the hotel shows it's age....

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Helpful?
1Thank dedmundson222
Nicole F, Manager at RIT Inn & Conference Center, responded to this review

We apologize that your experience did not meet your expectations. We're really sorry that it didn't go as you would have liked and would like to turn your experience around if possible. If you're willing please contact Chrystie Barker - Director of Sales & Marketing 585-359-7750, To get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 -...

Perkasie, Pennsylvania
Reviewed 19 October 2015 via mobile

Renovated room was a good size, comfortable and clean. Great value and location for our visit to RIT. Definitely need to keep renovating the halls and other areas but it was not a detriment to our stay. Friendly staff and the bar was quaint with an attentive engaging bartender. We will definitely stay here again for the value.

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Helpful?
Thank busymom111
chicago
Reviewed 13 October 2015

The pictures are very misleading. The lobby looks okay but the rest of the hotel is very old and appears as if it has NEVER been remodeled. We walked into the room and after a few minutes left the hotel. My husband has allergies and asthma and could not breathe and had to use his rescue inhaler which he rarely...

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Helpful?
1Thank billyrk
Nicole F, Director of Sales at RIT Inn & Conference Center, responded to this review

We're really sorry that your stay did not match your expectations. We would really appreciate the opportunity to make it up to you. If you're willing, please contact Chrystie Barker - Director of Sales & Marketing 585-359-7750, to get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 - Executive Assistant

Leesburg, VA
Reviewed 11 October 2015 via mobile

We were "forced" to stay here as part of a stay and play hockey tournament. Very disappointed as there were many other traditional chain hotels that were in the area that would have been a big step up. Hotel is very, very dated. Room were clean but the hotel lacked a clean feel due to the age of the facility....

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Helpful?
Thank mschneider101
Nicole F, Director of Sales at RIT Inn & Conference Center, responded to this review

We're really sorry that your stay did not match your expectations. We would really appreciate the opportunity to make it up to you. If you're willing, please contact Chrystie Barker - Director of Sales & Marketing 585-359-7750, to get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 - Executive Assistant

Rochester, New York
Reviewed 28 September 2015

My hubby and I attended a wedding reception here, and stayed over night. The staff was very nice, and attentive. The service at the reception was stellar, as was the overall presentation. The rooms and the appearance of the hotel was a whole other story. The hotel smells old...the first room that we were put in had the most awful...

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Helpful?
Thank Oogie127
Nicole F, Manager at RIT Inn & Conference Center, responded to this review

We appreciate your feedback and your business. If there is anything else we can do for you please contact either Chrystie Barker - Director of Sales & Marketing 585-359-7750, or to get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 - Executive Assistant. We hope to hear from you soon.

Wichita, Kansas
Reviewed 16 September 2015

We stayed here for our niece's wedding which was also held there. When we entered our room there was a terrible smell like the room had not been used in quite some time plus the temperature was stifling. Several family members were staying on same floor and all shared same experience. Luckily, I had packed air freshener so after spraying...

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Helpful?
1Thank 117Beth
Nicole F, Guest Relations Manager at RIT Inn & Conference Center, responded to this review

Thank you for taking the time to write us this review. We apologize for your negative experience and would like the opportunity to make things right with you. Please reach out to us at your earliest convenience. Janice Emerson, General Manager 858-359-7793

Colorado
Reviewed 23 August 2015

This hotel was adequate at best. The parking lot was dimly lit when we arrived in the dark. The staff was polite and helpful. The beds were uncomfortable, the doors slamming in the halls were loud, and the the location was far from anything. I wish I had stayed closer to Rochester in a more expensive hotel. Wasn't worth the...

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1Thank mountainmom5
Nicole F, Manager at RIT Inn & Conference Center, responded to this review

Thank you for bringing this matter to our attention. We're sorry that your visit did not meet your expectations. Please contact us so we can address your feedback. Chrystie Barker - Director of Sales & Marketing 585-359-7750, To get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 - Executive Assistant

Waukesha, Wisconsin
Reviewed 18 August 2015

We stayed here one night as we were traveling home from a trip to Maine. It was late and we were desperate as our other hotel choices had no vacancies. Never again. The lobby looked okay, but the hallways were filthy. The bathroom smelled moldy (I HATE moldy shower curtains!) and the furniture needed a complete upgrade as it was...

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Helpful?
Thank moretreks207
Nicole F, Manager at RIT Inn & Conference Center, responded to this review

We're sorry that your experience wasn't more positive. We'd be happy to discuss your feedback. If you're willing feel free to reach out to us, we'd like to help turn your experience around. Thank you. - Chrystie Barker - Director of Sales & Marketing 585-359-7750, To get in touch with someone sooner contact myself - Nicole Fiandach 585-359-7793 - Executive...

New York
Reviewed 9 August 2015

I have stayed here a couple of times for business training. My stays were long term so I basically lived here for a couple of weeks. Good: Comfortable beds. Good location, if you are driving, with plenty of free parking. Easy on and off major highways (Thruway 90 and 390) and one or two exits from major shopping and restaurants....

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Helpful?
Thank Lisa W
Lowell, Michigan
Reviewed 8 August 2015

This hotel looks very appealing when you enter the lobby area. But once you start descending into what I call the basement area, you realize what you have booked. Our room had gnats, a musty smell, no refrigerator or microwave, inoperable closet doors and curtains. In all fairness, my wife complained on the second night and the hotel clerk offered...

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Helpful?
1Thank Walter T
JaniceE93, Manager at RIT Inn & Conference Center, responded to this review

Thank you for bringing this issue to our attention. We want all our guests to feel comfortable staying with us, and we are disappointed this hasn't been the case for you. We'd like to help make things right, so please reach out to us at your earliest convenience. Janice Emerson, General Manager 585-359-7793

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
Official Description (provided by the hotel)
The RIT Inn & Conference Center, a premier hotel located in Rochester, New York, is perfectly located near most major businesses and area attractions. Our Hotel offers the comfort and convenience of a full service hotel at an affordable price. For your next business or leisure visit to Rochester, New York, the one hotel address worth talking about is the RIT Inn & Conference Center. We feature 304 well-equipped and comfortable guest rooms. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families, and groups. Our repeat guests stay with us for our comfort and value. Guests can enjoy spacious rooms with comfortable accommodations throughout. These stylish rooms are the ideal choice for the demanding traveler.Beds equipped with new duvet cover 100% cotton bath towels 32” Flat Panel LCD Televisions Alarm Clock Radio Data Port Voice Mail Iron/Ironing Board Hairdryer Individual Climate Control Coffee Maker Working Desk Complimentary High Speed Internet Access Concierge Service Complimentary Daily Newspaper Pet Friendly- fee applies ... more   less 

Additional Information about RIT Inn & Conference Center

Address: 5257 W Henrietta Rd, Henrietta, NY 14467-9314
Region: United States > New York > Finger Lakes > Henrietta
Price Range: $106 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — RIT Inn & Conference Center 3.5*
Number of rooms: 304
Reservation Options:
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Also Known As:
Rit Inn And Conference Center
Rit Hotel Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from RIT Inn & Conference Center staff and other travellers.
1 question
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Fremont, California
27 days ago

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Questions? Get answers from RIT Inn & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always, inspect your room upon arrival. If by chance there is a problem, don't hesitate to front desk. It will be taken care of.”
Honkywarthog, 21 Mar 2017 | Read review
“Ask for the Staycation rate, which should include breakfast.”
315Ray, 13 Feb 2017 | Read review
“very clean, nice pool”
stayhome2016, 18 Sep 2016 | Read review
“We were on the first floor near one of the side entrances. Worked well for going outside to make calls and near our vehicles”
joenronnie, 10 Aug 2016 | Read review
“Get a room away from the elevators!!!”
bronzeindian, 1 Aug 2016 | Read review
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