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Comfort Inn & Suites

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147 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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Reviewed 2 weeks ago via mobile

We travelled 800mi with pets and a moving truck, arriving at 11:00PM. We had booked a pay-later reservation through TripAdvisor for a room to accommodate 4 adults and pets, but upon arrival the hostess did not acknowledge us, acted annoyed when we approached, confirmed we had a reservation, but stated that no room was available for us. Instead of offering...

Thank Anna M
Havelock, Canada
Reviewed 29 November 2016

We were travelling from Ontario to Arizona, only 5 hours in and we had the truck break down, At the time we were pulling our 40ft trailer, the front desk staff went out of there way to help park our big rig and arrange information where we could take our vehicle.We ended up staying n3 nights and the staff and...

Thank raymondhubble
About Hotel's Favourite Review
Morgantown, WV
Reviewed 21 March 2017

Arrived at desk to see a sign that said "back in 5 minutes" which really meant 10 to 15. Waited 40 minutes to get a room because we needed two twins. Receptionist clueless about how the software worked. I could go into more detail but the truth is that if I could have those 40 minutes back, it would have...

Thank WVCliff
Pittsburgh, Pennsylvania
Reviewed 6 February 2017

Second year staying here and yes, renovated, clean, top notch, etc. But when your WiFi speed is stuck in 1999, you lose points big time. It 2017. Pathetically slow, even speed tests in the middle of the night, so its not "some guy streaming netflix upstairs" it was slow at every hour.

Thank Mike M
Findlay, Ohio
Reviewed 6 October 2016

We had a late check in so just wanted to get to the room and crash. The lobby area appeared clean and the night desk person friendly. Upon entering the room we could smell smoke from previous travelers. Although clean the room had this smell. They make you state that you won't smoke in the room when checking in, but...

Thank Cigarguy323
Pickering, Canada
Reviewed 10 August 2016

Staff greets with a smile as usual. Clean rooms Hotel out of town and relatively quite area Yes will book here again, and yes we have stayed here before over the past few years. Usually book here for NFL weekends

Thank Kenn W
Reviewed 20 July 2016

We had pet hair in our beds! Made hotel mgr aware, he said he would comp my room. That was over a month ago and now he won't return my calls or come to the phone when I call the front desk number for the hotel. Dirty hotel , worthless hotel mgr. I clearly didn't get what I paid for...

3Thank James Y
Albany, New York
Reviewed 18 July 2016

When you check in they make you sign a statement that you will be fined if you smoke BUT when I get to the room it reeks of smoke and half a bottle of room spray later - still stinks. - No help from front desk. The stink was present for 3 day stay. Sheets on one bed were dirty...

4Thank ZTravels2010
Reviewed 17 July 2016 via mobile

You'd think at 185 per night that one staff member might acknowledge my presence. But no. Not a single hello, no eye contact. Nothing great about this place, certainly look elsewhere. Bathroom slightly dirty upon checking in, really stale smells throughout the room.

1Thank Christina T
Reviewed 5 July 2016

poor service,dirty room the front dest did noting when i complained The front desk said she would leave a note with the manager and with housekeeping the next day we were there nothing was clean the olny thing housekeeping did was made the bed,we complained the front dest said thay would get me a manager when you pay that kind...

1Thank Tamar W

32 photos of this hotel

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Hotel & Grounds (5)
Pool/Beach Area (2)
Business Centre/Function Rooms (1)
Dining (2)
Room/Suite (11)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Conveniently located off I-90 just a short drive to downtown Buffalo, Buffalo Bills Stadium and the Hamburg Fair Grounds. Newly renovated in 2015 to enhance your stay. Enjoy our indoor heated pool, exercise room and business center. Take advantage of our mini fridges and microwaves in our suites. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 3615 Commerce Pl, Hamburg, NY 14075-3638
Region: United States > New York > Hamburg
Price Range: $101 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 61
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Also Known As:
Comfort Hotel Hamburg
Comfort Inn And Suites
Comfort Inn Hamburg
Hamburg Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there all good”
raymondhubble, 28 Nov 2016 | Read review
“King suites are nice if (and it's a big if) everything is working properly.”
crashdummy61, 2 Jun 2016 | Read review
“Thurway is extremely close, ask for a room as far from highway as possible”
837miked, 16 May 2016 | Read review
“was on the second floor, was quiet.”
nancyr329, 10 Sep 2015 | Read review
“All rooms doesn't have refrigerator or microwave. Ask for a room with a refrigerator & microwave.”
Kennyburd56, 28 Aug 2015 | Read review
5 of 5