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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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656 Reviews from our TripAdvisor Community

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Showing 599: English reviews
ryan1469
Reviewed 29 September 2015 via mobile

Last month was our 5th visit to the hotel. It's in a great location for Thorpe Park and a few minutes walk to the restaurants and shops of Staines. The rooms vary so much across the hotel - we've had two 'good' rooms and the other three times have been not so good. This time we were in one that...

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1Thank ryan1469
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ryan, Thank you for providing us with your valuable feedback on this site. I am really sorry that on this occasion the room(and previous stays) were not up to the standards. Our owners are constantly investing towards refurbishing our hotel especially rooms with some major works gone in last 2 months and there are a lot of other projects...

London, United Kingdom
Reviewed 28 September 2015 via mobile

We stayed for one night and got a good deal through Accor membership. Staff were very friendly and helpful. Room was a good size, clean with good facilities. Stayed with a young child and baby and was hassle free. Location was good with town centre few mins walk away. Parking was good for us as there were not too many...

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1Thank az_1982uk
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for kind words. I am happy to read that you enjoyed the stay and the view of the river. I look forward to welcoming you back at Mercure London Staines in near future. Kind regards, Prateek Chugh

Dunfermline, United Kingdom
Reviewed 27 September 2015 via mobile

Lovely hotel by the river with great rail links to London and close to Heathrow. Room was clean spacious with french doors to balcony overlooking river. Breakfast was buffet, great choice and very tasty. Would definitely go back.

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Helpful?
Thank Bayviewultra
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for providing us with valuable feedback of your last visit at Mercure London Staines. I am very happy that you enjoyed your stay with us and I hope to welcome you back again in near future. Kind regards, Prateek Chugh Deputy Manager

Sofia, Bulgaria
Reviewed 20 September 2015 via mobile

I visited the hotel with colleagues on a business trip in mid-September. The hotel location is very good - several minutes away from the downtown, where you can find a place to eat, shopping, banks, etc. The hotel is a bit old and needs refreshing. The staff is polite and helpful. The breakfast is tasty, costing 10 pounds. Overall it...

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1Thank Vassil G
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Vassil G, Thank you for your feedback. I am happy to read that you enjoyed the location and our services. Please be assured that we are constantly working towards improving our facilities and appearance of our hotel. I hope to welcome you back in near future. Kind regards Prateek chugh Deputy Manager

Sydney, Australia
Reviewed 14 September 2015

We stayed in this property for 3 nights due to its proximity to Legoland but there were so many other things to see and do in the area that we could have easily stayed longer. The hotel and decor are a little old style but our service experiences here were second to none - from the restaurant, the front desk,...

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Helpful?
Thank KPABelle
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest. Thank you very much for taking time to write these lovely words about our hotel. Needless, to say I am very happy to read that you had a wonderful time while staying with us. I will look forward to welcome your return with us. Kind regards, Prateek Chugh Deputy Manager

Essex, United Kingdom
Reviewed 12 September 2015

My husband and I recently stayed here for 2 nights and would recommend it to anyone. On arrival we were told our room had been upgraded having sold out of the room we had booked, which was an unexpected bonus for us. The room was spotless, bright and comfortable, with a fabulous view of the Thames River. The food was...

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1Thank Karen B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Karen, Thank you so much for your wonderful review. I am very glad to read that you had a wonderful stay with us and I am looking forward to welcome you back to our hotel in near future. Kind regards, Prateek Chugh Deputy Manager

Dagenham
Reviewed 11 September 2015 via mobile

As previously said the hotel is looking a bit tired and could do with an update. Food is good and not bad value. Only gripe would be that room service cannot charged to your room you have to pay with a credit card 'on delivery' first time I have experienced that whilst travelling. Rooms at front of hotel are affected...

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Thank LP B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for providing us with your feedback on this site. Please be assured that we are in the process of updating our hotel. I am happy to read that you enjoyed the location and I hope to welcome you back and offer our services in future. Kind regards, Prateek Chugh Deputy Manager

Northampton, United Kingdom
Reviewed 8 September 2015 via mobile

Stayed 2 nights whilst on business. Found. The experience to be pleasant and I would return. Used the bar for an evening meal and was made welcome by Shannon who was appropriately friendly, courteous and professional. I was late returning to the hotel on night 2. The night porter let me in with a welcome and asked if I needed...

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Thank Sean W
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Sean, Thank you for your positive feedback. I am very happy to read that you enjoyed your stay with us. I hope to welcome you back in near future. Kind regards, Prateek Chugh Deputy Manager

Reviewed 2 September 2015 via mobile

We stayed at this hotel for the second time in 2 weeks as it was sooooo good, Both as part of a Thorpe park break. Room was very nice, bed was one of the comfiest I've ever been on. View on the balcony was brilliant. Great setting and the breakfast was second to none. Staff were all very friendly and...

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Thank The_A-train-24
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for the wonderful feedback. I am very delighted to read that you enjoyed your stay and the lovely views of Thames. We hope to welcome you back again in near future. Kind regards, Prateek Chugh Deputy Manager

San Jose, California
Reviewed 30 August 2015

The Staines Mecure is a work in progress. It has high potential, but as of now, I would rate the stay as so-so. From what I could tell, most rooms do not have AC despite the web indicating "air cooling". (Upon check in, I was told that "classic" rooms do not have AC and I would need to upgrade to...

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Helpful?
Thank Michael S
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Michael, Thank you for providing us with valuable and constructive feedback regarding your last stay at our hotel. I am happy to read that during your stay you received good services from our team. Regarding your feedback, please be assured that we are in process of replacing our showers and have recently fitted new carpets in our bedrooms. Few...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $112 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Become a member.”
 of 5 bubbles cazclem, 13 Feb 2017 | Read review
“River views are the best especially at the weekend when you can view a lot of activity on the river.”
 of 5 bubbles SouthDevonTracker, 12 Feb 2017 | Read review
“Ask for a river view.”
 of 5 bubbles mcmullanjen, 9 Feb 2017 | Read review
“River views but these are expensive and ground floor if you have heavy luggage”
 of 5 bubbles annerE5777OU, 1 Feb 2017 | Read review
“We had a room at the back of the hotel and it was very quiet.”
 of 5 bubbles 72sheilac, 29 Jan 2017 | Read review
5 of 5