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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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656 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Reviewed 23 October 2015 via mobile

I checked in and only briefly went to the room as i was going to dinner with work colleagues. It was only later when i came back that the true horrors of the room became apparent. Large dirty carpet stain by the radiator, dirty blind in the bathroom, dirty radiator in the bathroom, dirty toilet, hairs in the bath and...

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Helpful?
7Thank Paul L
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Paul L Please contact me directly on h6620-gm@accor.com Best regards Mark

Reviewed 23 October 2015

Have now stayed here twice...rooms very nice and clean..staff friendly...good menu in the bar..restaurant the same although does lack a bit of atmosphere. Nice big sofas to unwind in with a drink....great outdoor space and fabulous views of the Staines bridge and the amazing Rive..swans flying past and lots of other water related things to do/watch. Big thanks to the...

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Helpful?
1Thank Larissa F
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Larissa F Thank you for your post. I am delighted that you had a great time and I look forward to welcoming you back in the near future. Best regards Mark

Tewkesbury, United Kingdom
Reviewed 23 October 2015

Stayed for two night's and found hotel to be very good.On arrival was given a free upgrade to a riverside room with lovely view of the Thames.My room (74) was clean and comfy and both night's i slept very well.Free wifi and unlimited breakfast was included and was good with plenty of choice.Hotel is also very close to the train...

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Helpful?
1Thank Stephen9608
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Stephen9608 Thank you for taking the time to post a review. I was delighted you enjoyed your stay. Yes ideal for Twickenham and fantastic to sit out on the terrace when the sunshine’s. Best regards Mark

Leicestershire, United Kingdom
Reviewed 19 October 2015

Over priced for what you get. Good bits: Comfy beds and nice pillows Breakfast was nice Free wifi Nice view of the river Bad bits: The hotel is really scruffy. It needs a huge overhaul. The carpets are filthy, paintwork is scuffed and marked, the luggage rack in the room was frayed and falling apart. The bathroom ceiling was covered...

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Helpful?
1Thank moseleysarah
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback following your recent stay with us. I am really disappointed to read about the shortcomings during this visit. We take cleanliness very seriously and please be assured that your feedback will be discussed with the housekeeping and maintenance team. I am also very sorry about our concierge, Willy, who...

Reviewed 15 October 2015 via mobile

Hi visited on bank holiday weekend with the kids for a 2 day break at Thorpe park. Hotel was very clean and conveniently located for the theme park. Food was excellent, great service and rooms comfortable. Particularly liked the location on the Thames especially to relax and watch the world go by. Only negative would be parking. Only room for...

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Helpful?
Thank Steveredwatts
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for your review following your recent stay with us. It is lovely to read that you enjoyed your stay with us. Indeed, our location is superb with the beautiful views of Thames and not far from Thorpe Park as well. I hope you and your family had a wonderful time at Thorpe Park and all the...

Surrey
Reviewed 15 October 2015

Unfortunately had to stay here for 17 nights after our lovely home was wrecked by the flooding in 2014.The hotel is shabby, and in need of restoration. Parking was not great, food was very expensive and not good. We were moved rooms after a couple of nights becasue one of the staff seemed to live in the room next door...

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Helpful?
1Thank SurreyLenny
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for sharing your concerns. I would like to request you to contact me on h6620-fb@accor.com to discuss it further. Kind regards, Prateek Chugh Deputy Manager

Brisbane, Australia
Reviewed 13 October 2015

Review collected in partnership with Mercure Hotels
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1Thank davidtT7914LQ
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Bournemouth, United Kingdom
Reviewed 11 October 2015

Review collected in partnership with Accorhotels.com
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Thank Mary B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

London, United Kingdom
Reviewed 7 October 2015

Review collected in partnership with Accorhotels.com
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Thank Angela B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Overton, Hampshire
Reviewed 4 October 2015

Stayed here Saturday night to avoid driving home after a party. Average hotel with clean bedroom and bathroom although the age of the building shows with doors not opening / shutting easily and plumbing very noisy. Woken at 2am by a generator or something similar which periodically (anything between 3 and 10 minutes) would fire up with a bang and...

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Helpful?
1Thank AEllingham
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear AEllingham Thank you for taking the time to write a review, may I firstly apologies, clearly we were not aware of the issue and certainly not had this reported in the past. I will get this fully investigated Once again thank you Best regards

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $112 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Become a member.”
 of 5 bubbles cazclem, 13 Feb 2017 | Read review
“River views are the best especially at the weekend when you can view a lot of activity on the river.”
 of 5 bubbles SouthDevonTracker, 12 Feb 2017 | Read review
“Ask for a river view.”
 of 5 bubbles mcmullanjen, 9 Feb 2017 | Read review
“River views but these are expensive and ground floor if you have heavy luggage”
 of 5 bubbles annerE5777OU, 1 Feb 2017 | Read review
“We had a room at the back of the hotel and it was very quiet.”
 of 5 bubbles 72sheilac, 29 Jan 2017 | Read review
5 of 5