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Mercure London Staines-upon-Thames Hotel

752 reviews
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Traveller (194)
Room & Suite (70)
Dining (6)
Overview
  • Excellent22%
  • Very good39%
  • Average22%
  • Poor11%
  • Terrible6%
Travellers talk about
“thorpe park”(121 reviews)
“mini fridge”(8 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Offers from Mercure London Staines-upon-Thames Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (752)Write a Review
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Traveller rating
164
247
153
79
43
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164
247
153
79
43
Show reviews that mention
All reviewsthorpe parka river view roommini fridgethe ground floortrain stationbuffet breakfasttown centrean upgradetheme parkwedding receptionlovely hotelfree parkingstayed here for one nightlots of choicelovely roomfull englishminute drive
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1 - 5 of 686 reviews
Reviewed 3 days ago

This is our sixth time staying at this hotel. Easy to catch the train to Twickenham. Nothing much has changed over the years and still a good hotel to stay in. I would say it now needs updating, bathroom, replace the bath with a shower,...More

Review collected in partnership with Accorhotels.com
Thank AJH69
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded yesterday

Dear AJH69 So glad you had an enjoyable time at The Mercure Thames lodge Hotel in Staines-upon-Thames! We very much appreciate the feedback and we hope to see you again soon. Kind regards, Eric-Enno Snel General Manager

Hotel's Favourite
Reviewed 14 January 2018 via mobile

Stayed at the Mercure Thames Lodge for one night. The room (5) that I had was on the ground floor with views of the river. The room also had patio doors so you could go straight out to the towpath. It would be lovely to...More

Thank Robert3856
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 3 weeks ago

Dear Robert3856 Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Staines. I look forward to welcoming you back at Mercure London Staines-upon-Thames Hotel. Kind regards Eric-Enno Snel

Reviewed 2 weeks ago via mobile

Had a business meeting in Staines the next morning and a colleague suggested we stay at this location. The only pro... staff was extremely friendly and helpful. The cons... Hotel is drastically in need of updating. Central heating does not work. Completely reliant on space...More

Thank TCSLA
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded yesterday

Dear TCSLA Many thanks for the positive comments about the staff, I’m happy that they made an impression during your stay. We are looking in updating they hotlel as well as the heating system in a parts of the hotel, hence we have electric heaters...More

Reviewed 15 December 2017

I stayed in room 26 - room was very shabby the seat in front of the dressing table was dreadfully stained. The towels were awful - thin and grey. The bathroom door did not shut the remote control did not work. For the price I...More

3  Thank CandyJacki
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 January 2018

Dear CandyJacki I am sorry that on this occasion you were disappointed with your stay at The Mercure Thames Lodge Hotel in Staines. I treat all feedback with the utmost seriousness and am currently investigating the matter. Feel free to call me or email me...More

Reviewed 15 December 2017

More

Review collected in partnership with Accorhotels.com
Thank christine m
Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 January 2018

More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Conference Facilities
Dry Cleaning
Banquet Room
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 89 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 89 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (194)
Room & Suite (70)
Dining (6)
Pool & Beach (5)
Questions & Answers
Ask a question
Itsitaleigh
17 October 2017|
AnswerShow all 4 answers
Response from gilles h | Reviewed this property |
better call directly the Hotel,
0
Votes
hnicholas69
15 August 2017|
AnswerShow all 2 answers
Response from Mary G | Reviewed this property |
Hi I do not think that will be a problem they have a room behind reception to store luggage
1
Vote
hnicholas69
15 August 2017|
AnswerShow all 7 answers
Response from PreacherKane | Reviewed this property |
Would recommend you be careful about the car park. There are limited spaces and there's a public car park next door, but it's unmonitored. Although the area doesn't feel like a high-crime location, it pays to be careful... More
0
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Room Tips
"Try to get a river view for a quieter room. (Stay in summertime for a nice view!!)"
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"Avoid or ask for a room in the extended part of the property."
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"Don't stay here never again will I stay here"
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"If you could get a quiet room on the river side of the building that may be better"
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