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The Swan Hotel

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332 Reviews from our TripAdvisor Community

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Showing 325: English reviews
London, United Kingdom
Reviewed yesterday NEWvia mobile

My friend and i booked sunday lunch here. We were looking forward to it. When we arrived and mentioned our booking we received a shrug of acknowledgement nothing more. We were waited on by a surly young man. After taking our order we waited 30 minutes for a cold starter to arrive and over an hour for our main course....

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Helpful?
Thank Maria W
Huntingdon
Reviewed 2 weeks ago

Such a shame. A lovely location and a character property but this was so disappointing. Our room was Ok but the shower didn't work properly as there was no flow. The mattress sloped to the middle and the floorboards were so creaky it wasn't true. Breakfast was one of the worst meals I have ever had. Hard poached eggs, cold...

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Helpful?
Thank richardO8228UP
Alessandro C, General Manager at The Swan Hotel, responded to this review

Hi, I'm really sorry to hear about your experience at the Swan, I can guarantee that we can delivery outstanding customer service with great food. I take your feedback and I promise you it will not happen again. If you would like to give us one more chance you will not be disappointed. If you want please feel free to...

Billericay
Reviewed 2 weeks ago

Excellent all round value, great pub and restaurant, wide range of beers and a varied menu. Food was very well cooked. Would thoroughly recommend. Staff are polite and friendly, service superb. Just very good all round.

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Helpful?
Thank W3387SDstuartb
Alessandro C, General Manager at The Swan Hotel, responded to this review

Many thanks for your kind words, hope to see you again soon.

Woking, United Kingdom
Reviewed 2 weeks ago via mobile

Me and a friend ordered "Slow Roasted Dorset White Texel Shoulder of Lamb". The food came within 15minutes of ordering, about the only good thing about it. Lamb was undercooked and as if it came from a packet, cauliflower cheese was solid and so were the other vegetables, really disappointing. Both me and my friend didn't eat the meat at...

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Helpful?
Thank Stoogey
Alessandro C, General Manager at The Swan Hotel, responded to this review

Hi, I'm really sorry to hear about your experience at the Swan, I can guarantee that we can delivery outstanding customer service with great food. I take your feedback and I promise you it will not happen again. If you would like to give us one more chance you will not be disappointed. If you want please feel free to...

.
Reviewed 3 weeks ago

We chose this hotel to be close to where my husband was working. It is a nice location. Traffic is quite heavy around the entry/exit to the road. The room was quite small but adequate for our needs. It was nice to have bottles of water in the room. The food was good but quite pricey for the portion sizes.

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Helpful?
Thank mandyr869
Stockport
Reviewed 3 weeks ago

Excellent location lovely food tasty breakfast lovely evening meal excellent choice of beers wines and spirits friendly warm welcome comfortable bed and room sky sports on the telly hot shower. Great place to stay

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Helpful?
Thank davidpI4733FQ
Alessandro C, General Manager at The Swan Hotel, responded to this review

Many thanks, hope to see you soon

Exeter
Reviewed 3 weeks ago

Quirky hotel, pub but very full of diners even at 3.00pm on a Saturday. Great triverside venue and a bedroom with abalcony overlooking the Thames at Staines bridge. Sloping floors in the bedroom of this ancient hotel add to the charm, but only a little. Clean, comfortable room.

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Helpful?
Thank petersE3370QC
Alessandro C, General Manager at The Swan Hotel, responded to this review

Hi Glad you enjoy staying with us, hope to see you soon. Regards Alessandro

Cancun, Mexico
Reviewed 4 weeks ago via mobile

I was there already two times. You can smell the history of the place in every corner. It's small enough to make you feel at home. Drink a beer next to the fire place it's the best way to close the day. The rooms are a trip to the past and a rewarding experience. Ask for a room with view...

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Helpful?
Thank LuisDidak
Alessandro C, General Manager at The Swan Hotel, responded to this review

HI Luis Many thanks for your review, hope to see you again soon. Regards Alessandro

Bridport, United Kingdom
Reviewed 1 November 2016

We arrived after a 130 mile drive from Dorset at the Swan Hotel.We parked in the ample on street parking and made our way to reception to be booked in which was quick and painless. We were shown to our room which was ample in size for a couple , a large double bed ,wardrobe , iron , hairdryer ,...

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Helpful?
Thank Oldbadger46
Alessandro C, General Manager at The Swan Hotel, responded to this review

Hi We are really glad you liked the Swan. I will pass your feedback to the rest of the team. Regards Alessandro

.
Reviewed 1 November 2016

What a fantastic location to stay and meet family in the area. Entertaining family by dining at the Swan was enjoyable. Your lunchtime menu was really nice and the scallops and pork was so tasty. Breakfast choice was fantastic and staff were great. Thank you

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Helpful?
Thank O6483IAsusana
Alessandro C, General Manager at The Swan Hotel, responded to this review

Hi We are really glad you liked the Swan. I will pass your feedback to the rest of the team. Regards Alessandro

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Swan Hotel
The Swan Hotel
Cuisines: Bar, British, Pub, Gastropub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
Official Description (provided by the hotel)
The Swan Hotel is a early 20th-century inn with 9 individual bedrooms and 2 executive rooms. We are located just 15 minutes drive from Heathrow Airport and conveniently close to Staines Upon Thames, Runnymede, Historic Windsor, the JFK Memorial and based right on the river Thames. ... more   less 

Additional Information about The Swan Hotel

Address: The Hythe, Staines TW18 3JB, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $147 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Swan Hotel 3*
Number of rooms: 11
Reservation Options:
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Also Known As:
The Swan Hotel Staines
Swan Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from The Swan Hotel staff and other travellers.
3 questions
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Barnsley, United Kingdom
over a year ago
Seaford, United Kingdom
over a year ago

See all questions (3)

Questions? Get answers from The Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in Room 3”
 of 5 bubbles paulstevens_uk, 16 Oct 2016 | Read review
“Choose a room with river view”
 of 5 bubbles AHAJT, 13 Sep 2016 | Read review
“Ask for river views”
 of 5 bubbles fharrison48, 5 Aug 2016 | Read review
“If you want a riverside view, you need to ask.”
 of 5 bubbles wendyr66, 31 Jul 2016 | Read review
“We didn't stay over just got ate in restaurant but I guess you would request a room with a river Thames view.”
 of 5 bubbles helens369, 24 Jul 2016 | Read review
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