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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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458 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Voorhees, New Jersey
Reviewed 3 October 2016

This hotel, while clean, is starting to show its age, and needs some work on the details. The guest rooms were comfortable, but need updating. Check in was relatively quick, but not very friendly. We ordered room service, and the food - including soup - arrived stone cold. Elevator access isn't adequate for the amount of rooms being serviced, so...

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Helpful?
1Thank SJEK
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Chicago, Illinois
Reviewed 3 October 2016

Good location -near airport. Nice hotel, spacious room, great views. Easy access to expressways to visit western NY. Several dining options nearby. Liked that there was a Keurig, fridge, sink & microwave in room, however Kuerig wasn't working - mentioned it upon checkout & they offered to buy us coffee from Starbucks on site but we had already had some....

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Helpful?
Thank shekamm
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to our facility. I do apologize for the inconvenience you experienced with your Keurig. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Penfield, New York
Reviewed 23 September 2016

Stayed here for a recent family event. Our room was spacious, modern & clean, the lounge was great and the overall venue excellent. The downside - another hotel with too few elevators for the number of rooms.

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Helpful?
Thank AR R
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. I'm so glad you chose our facility to stay for your family gathering. I will share your concerns about the elevators with our management team. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Buffalo, NY
Reviewed 23 September 2016

We booked a last minute overnight primarily to take advantage of the pool with our two young girls. It turned out to be a great trip for ALL of us. The pool was perfect! We all loved it, temperature was great and it was nice enough that we could take advantage of the indoor and outdoor pools. We ALMOST didn't...

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Helpful?
Thank lindzann
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I'm so glad you got to enjoy the surprise services as well as our pool. We hope to see you again in the near future. Sincerely, Rachel MacBride Front...

Albany, NY
Reviewed 22 September 2016

We stayed here for two nights for a wedding. Staff was very welcoming and our room was pretty spacious. Plenty of workspace if you needed to catch up on things from work. The microwave and fridge in the room were also a nice touch. Excellent exercise facilities and indoor and outdoor pool. There is even a golf course on site....

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Helpful?
Thank NYTravelcritic
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am glad you got to use our facilities including the 9 hole golf course we have on property. We hope to see you again in the near future....

Irwin, Pennsylvania
Reviewed 20 September 2016

Our room was very nice, clean and had everything you'd need for a short stay. A single cup Keurig was a nice touch and a refrigerator. The shower had large glass sliding doors, water pressure was excellent and also was very clean. We were there for a wedding, the reception room was beautiful and the food, esp. the filet, was...

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Helpful?
Thank kraffert
Vestal, United States
Reviewed 20 September 2016

We had a room on an upper floor and the views are amazing. The hotel was lovely, staff was friendly and helpful. The rooms were clean and large. Excellent value! Very homey and inviting with a modern feel. Don't miss this hotel!

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Helpful?
Thank Lisa E
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you got to enjoy the amazing view here. I have shared your comments with the staff as a whole. We hope to see you again...

Fredonia, New York
Reviewed 19 September 2016 via mobile

We stayed here two nights for a wedding. The rooms were spacious and well appointed and the grounds are beautiful. There are fantastic views from the hillside location and there is a nine hole golf course with clubs for rent. They did a fabulous job on the reception and the food was excellent. Too bad we couldn't stay for longer...

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Helpful?
Thank Marlene C
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized our event staff as a whole. You will have to return to enjoy a night...

Reviewed 18 September 2016 via mobile

Great place to have a conference. Comfy room, good food and hospitable staff. Very beautiful grounds and extremely clean everywhere. Greeted by valet parking and friendly bellhop to unpack the car to put our luggage on a cart. Room very spacious. Very nice experience.

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Helpful?
Thank Alice M
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the bell staff as a whole. We hope to see you again in the near...

Amherst, New Hampshire
Reviewed 15 September 2016

The hotel is beautiful, quiet and located near the interstate so that commutes were easy on the nearby highway. The hotel is located on a wooded mountain with views of rolling hills and forests. It was a treat to wake to the quiet sunrise. The pool and bar area were very nice. Service by staff was uniformly unobtrusive and good....

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Helpful?
Thank NewHampshireCandy
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you enjoyed the wonderful view here. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $188 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
2 months ago
Clarence, New York
7 months ago
Clarence, New York
7 months ago
7 months ago
Olmsted Falls, Ohio
11 months ago

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Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
“Confirm 3 times or miss out”
 of 5 bubbles E641WAsusank, 1 Dec 2016 | Read review
“Upper floors have better views”
 of 5 bubbles 372jl, 26 Nov 2016 | Read review
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