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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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450 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Saugatuck, Michigan
Reviewed 4 days ago NEW

We were somewhat apprehensive about staying here, as we had a terribly disappointing experience a few years ago, but reviews from others since then persuaded us to take a chance over the Thanksgiving holiday. We were most pleasantly surprised as the quality of service and accommodations we experienced! The staff was most considerate and helpful, the room was nicely decorated...

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Helpful?
Thank 1saugatucksnowcat
Reviewed 6 days ago NEW

Called in November to book in December, overnight, dinner, brunch and spa! Never got confirmation, called back, they had messed up the email, 2nd try, still no confirmation, again messed up email. 3rd try they got it but then the following week, not the week we reserved, they called to see why we weren't at brunch? Because they had the...

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Thank Susan K
Raleigh, North Carolina
Reviewed 1 week ago

We were visiting some friends in the area and decided to stay at Woodcliff. It is a private hotel and not part of the chain places. They have a spas on site and a golf course for the summer months. There is also a summer event center, indoor and outdoor pool, full bar and a great restaurant. It is close...

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Thank J L
Greensburg, Pennsylvania
Reviewed 2 weeks ago

I had a business meeting at this hotel. Room was nice and the service good. Bar and resturaunt were good. Room had a refrigerator and counter sink. Wegmans is a short drive away. It promotes itself as a spa but I did not take advantage of this.

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Thank dchemist
Rochester, New York
Reviewed 3 weeks ago

Room location is key at this hotel. Checking in on a hot August weekend. Staff at check in relayed they had not assigned us to a room yet, and then she put us directly over the pool! Went back to check in desk, relaying unhappiness with room, and was reassigned to a lovely and quiet room. Why not the first...

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1Thank Snert41
Providence, Rhode Island
Reviewed 3 weeks ago

I stayed in a 6th floor room, but was kept awake past midnight by a loud wedding reception on the ground floor. Loud pulsating dance music was audible in my 6th floor room and kept us awake. Originally, I suspected someone might be having a loud party in a room nearby, but the front desk confirmed that it was just...

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Thank Broodha
Rochester NY
Reviewed 4 weeks ago

I would like to share a wonderful experience I had setting up a 25th Wedding Anniversary part on Nov, 5th 2016. I would say this banguet staff, Miss PK Party Manager, Jason Waiter ,Rita Assistant waiter , Pastry Chef and Manager Mike did and amazing job for this party. they were so helpful and could not do enough to make...

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Helpful?
Thank MsSailor
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. Happy 25th Anniversary to the happy couple! It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individuals mentioned, they are a great team....

Reviewed 4 weeks ago via mobile

We reserved two nights. We have been here before. Nice hotel with a large bar area. We never went to the spa or played golf so no comments on that. The rooms are very nice and clean. The only issues are the tv remote and elevators. Both slow. Also one note is that they serve Starbucks coffee in the lobby...

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Helpful?
Thank Albert F
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I will share your comments regarding our Starbucks staff with the food and beverage manager, I do sincerely apologize for this experience. I have shared your comments with the...

San Diego, California
Reviewed 4 weeks ago via mobile

The Woodcliff has gorgeous views, beautiful rooms, and a general feel that puts it above other hotels in the area. The food in the restaurant is tasty if a bit pricey. Tip: specials may be available on its website that will be cheaper than the prices offered on Priceline or other websites.

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Helpful?
Thank Arnold R
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We do have specials going on depending on the time of year so we do recommend booking directly...

East Coast, USA
Reviewed 2 November 2016 via mobile

Easy highway access. Clean and comfortable. Desk in room with plenty of room to spread out. Separate chair by window for change of scenery. Small refrigerator. Room service until midnight. Quiet. Easy check in. Spacious shower.

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Helpful?
Thank KatefromCT
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $161 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
1 month ago
Clarence, New York
6 months ago
Clarence, New York
6 months ago
6 months ago
Olmsted Falls, Ohio
10 months ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Confirm 3 times or miss out”
 of 5 bubbles E641WAsusank, 1 Dec 2016 | Read review
“Upper floors have better views”
 of 5 bubbles 372jl, 26 Nov 2016 | Read review
“Ask questions upon check in. Higher floors quieter, North facing rooms have great view of valley below.”
 of 5 bubbles Snert41, 15 Nov 2016 | Read review
“Due to poor construction, noise on the ground level can be heard on all six floors of hotel.”
 of 5 bubbles Broodha, 14 Nov 2016 | Read review
“All room are excellent especially in Excecutive Floor. Spacious and overlooking Rochester SKY line”
 of 5 bubbles MsSailor, 7 Nov 2016 | Read review
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