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Woodcliff Hotel and Spa

Expedia.comUSD 191*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Woodcliff Hotel and Spa
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494 Reviews from our TripAdvisor Community

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Showing 490: English reviews
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Reviewed yesterday NEW

The lobby was beautiful. The rooms were nice and clean. The beds were comfortable! I was there for a BOHA Ball about 20 minutes from the property. A limo picked us up and brought us to and from the event. My most memorable people were "Capitan Tom" who drove the Van! Also Bob the limo driver! The hotel was nice,...

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Helpful?
Thank Liza B
Reviewed 4 days ago NEWvia mobile

It's 10:30 at night as I write this. The bed I'm laying in is quite comfortable and the room is lovely. The staff have been very polite. But I can't sleep. The music from the event outside on the lawn is so deafening that I'm sure no one here tonight will sleep until they shut down- at midnight. The staff...

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Helpful?
1Thank Elise S
New York
Reviewed 2 weeks ago

I have stayed in this hotel many times, and for the most part have enjoyed my stays there. The rooms are pleasant and clean and the service dependable. I especially like the bar and the buzz and music nightly. I did have one poor restaurant experience there over the Christmas holiday, but once the management became aware of it they...

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Helpful?
Thank heluvagy
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Utica, New York
Reviewed 3 weeks ago

Enjoyed my stay, wonderful setting, beautiful room, like the set up and decorated style. Would have preferred some brighter lights, but all was fine. Nice shower, bathroom, great mattress. Cordial, helpful staff. Food was great. No complaints! As a bonus, very close to the East View Mall!

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Helpful?
Thank Bianca007441
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Fairport, New York
Reviewed 3 weeks ago

My car was vandalized on 4/27 (in broad daylight), and I reported it the next morning. The ladies at the desk, were very concerned, but said the GM, was the only one, who could look at the surveillance tape. They left all my info, for him, and he was suppose to get back to me. On Monday 5/1, I saw...

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5Thank Pamela Ann M
San Jose, California
Reviewed 3 weeks ago

Xerox offered me the opportunity to learn about the future of inkjet technology at their Gil Hatch Center in Rochester. They paid for me to fly out here at put me up at the Woodcliff Hotel and Spa. I asked to be flown in a day early, as it was a tight schedule and they did, so I took the...

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Helpful?
1Thank Joan E
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual associates mentioned. We also have a complimentary shuttle service that goes within a...

Reviewed 3 weeks ago via mobile

We found this to be a absolutely charming hotel. The rooms we a bit dated but very nice and well cared for. The common spaces were open and friendly with lots of seating. The bar area and Resturant were also very good. As a very frequent traveler I would return here without hesitation. The price was also very good

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Helpful?
Thank Gary H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to or facility. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Penfield, New York
Reviewed 4 weeks ago

I took the family there after a weekday Mass. We could have done the buffet or ordered from the menu. A few went for the buffet and I, along with the remaining few, ordered from the menu. It was great but then again, it's always great there.

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Helpful?
Thank cath27x
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to service and our weekly Sunday Brunch. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Rochester, New York
Reviewed 5 weeks ago via mobile

I attended a benefit event at the hotel & decided it was better to stay overnight rather make the drive home. I have not been at the hotel for over 25 years so I wasn't sure what to expect but thought it might be dated. I was absolutely wrong! The hotel was well maintained, updated, clean & comfortable. I travel...

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Thank OP-Critic
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. Take a look at our website to see our current promotions that we have going on in Spa...

Reviewed 17 April 2017

Hotel is very nice. Above average for the area but far from everything. Restaurant is good but very expensive. Staff is very good and works hard to accommodate you as a guest. Very refreshing to have a helpful staff that go above and beyond. Room needs some work done as windows have leeks around them. Definitely different classes of rooms...

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Helpful?
Thank Phyllis H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $196 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
14 questions
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Brooklyn, NY
6 months ago
Clarence, New York
11 months ago
Clarence, New York
11 months ago
over a year ago

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Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a lot of money get better room. Rooms on northside have view of Rochester.”
phyllish999, 16 Apr 2017 | Read review
“Executive Floor - 6th!!”
oceans3, 8 Apr 2017 | Read review
“6th floor with a view is a great choice ...”
bigjohns47, 30 Mar 2017 | Read review
“All rooms have a beautiful view”
MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
janish567, 26 Jan 2017 | Read review
5 of 5
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USD 191* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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