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We had stayed here a couple years ago and it was Medyoker at best then... Because it was the cheapest place in that area we chose to book it. We instantly regretted that decision.. First of all the parking was FILLED with garbage thrown everywhere...More
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 9 September 2016
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel...More
We booked the room and specifically asked for a non-smoking and a lower level floor as we were traveling with two dogs. When we checked in, they said the hotel was fully booked and gave us a room on the 7th floor -- the top...More
Thank Jody S
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 5 September 2016
Jody, thank you for your recent stay and for your feedback. We would like to apologize for the issues you experienced during your stay. We regret a non-smoking, lower floor room was not available at the time you checked in. We thank you for being...More
I stayed here for 2 nights as the Hyatt was fully booked. The only good thing about this hotel was close to my conference location other than that, it is not what I was looking forward to. The metal rack in the bathroom was falling...More
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 7 July 2016
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have...More
I just encountered one of the rudest Front desk staff person (A women did not state her name) that answered the phone several times and kept transferring me to the 800 numbers for the hotel reservations. I had a few simple questions to ask regarding...More
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 22 June 2016
I appreciate you letting me know about the problem you encountered with my front desk personnel when asking for information about our hotel. This was certainly not the appropriate way to handle your inquiry, and I apologize for the way you were treated. This is...More
I have never had the experience of finding a hotel not worthy to stay in until I visited this place. My family was planning a 4-day weekend away in the Elmsford area and chose this hotel, thinking that the benefit of having a 'kitchen' would...More
3 Thank Blitz17
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 10 June 2016
Thank you for your candid evaluation. We are sorry we failed to provide you the clean and comfortable room you expected when you selected our hotel for your lodging needs. We sincerely apologize for the service and housekeeping issues you experienced as we have procedures...More
USD 109 - USD 142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America White Plains / Elmsford Hotel Elmsford ,