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Extended Stay America - White Plains - Elmsford

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Extended Stay America - White Plains - Elmsford
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107 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - White Plains - Elmsford
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Showing 104: English reviews
New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 October 2015 via mobile

I stayed at this location during a business trip. The room met all my needs. It had a full size refrigerator and a mini stove. The bed was comfortable and it was in the rear of the building so the road traffic wasn't an issue. I would definitely stay there again if in town.

Helpful?
1 Thank mickeygrl73
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

It is so rewarding to read that you had a great stay with us during your visit. Thank you for your comments. I am glad to read that you were pleased with our fully equipped kitchens and comfortable beds. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2015

If you are looking to save on hotels and get a clean and value place to stay in this area then this is hotel to stay at. This is not a fancy but self-sufficient hotel with rates are almost as twice lower than other hotels on the same road. Hotels next door were priced at $229 and $279 and we... More 

Helpful?
1 Thank Sam G
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The team and I appreciate your kind remarks. I'm thrilled that we were able to accommodate your needs with our reasonable rates and fully equipped kitchens. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

1 review
Reviewed 13 October 2015

Room was amazing. Location amazing. Service amazing. Best by far. Thumbs up to this place! Visited the Bronx to visit my family for the first time in twenty years and I loved it! I was able to sleep well knowing I had a place like this to stay at.

Helpful?
Thank rashaud h
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Elmsford, New York
1 review
Reviewed 9 October 2015

I am staying in this hotel for last three month . Its very nice hotel , hotel stop member are very supportive . and management team is very good . Please try and share your experience as well. Hotel is very much cleaned.

Helpful?
Thank Prashant T
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The staff and I read your review, and would like to thank you for writing such kind comments about our hotel. I'm so pleased to hear that our management was very accommodating and attentive to your needs. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 October 2015

The place is infested with roaches. They are in the walls coming out of the electrical outlets. It was chilly so I turned the heat on. The heat made the fire alarm go off. The front desk called to check on me. The smoke alarm battery was dying and was beeping all night. Not a good crowd staying at this... More 

Helpful?
4 Thank Matthew A

Travellers are raving about these Elmsford hotels

1 review
Reviewed 3 October 2015 via mobile

It's good hotel with Kitchen facility. Hotel team is efficient and resolving queries quickly. I am very happy with management team. Thanks Frank. I would like 👍 to recommend to stay in this hotel. - Naresh Chandira

Helpful?
Thank Naresh-Chandira
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with exceptional customer service and that you enjoyed our fully equipped kitchens. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More 

Halifax, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2015

I stayed here on a business trip with my dog (part of the business :) and, after a bit of a wait to check in (the hotel was booked solid, many people were checking in, and there was only one person on the front desk), I was pleasantly surprised by the clean, comfortable room and the great night's sleep I... More 

Helpful?
1 Thank Mary H
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating customer service. Once more, thank you for posting your review. We look forward to having... More 

New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 September 2015

We only needed an overnight while playing a tennis tournament at a nearby town but it would have been fine for a longer stay. Lots of space. Clean, but air stale and stuffy when we entered so we had to turn on the AC. Breakfast minimal but I wasn't expecting anything so that was a nice surprise. Very nice, helpful... More 

Helpful?
Thank kjw52
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that your room was initially not to your expectations. Still, we are thankful and excited to know that we were able to provide you with great customer service and comfortable accommodations. Thank you again for your review. We look forward to seeing you in the future,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2015

I had to wait an hour to check in because they couldn't figure out how to apply my TripAdvisor reservation in their system. I had a medical emergency and the elevators weren't working so I had to walk down 3 flights of stairs to get to the ambulance. They charged my credit card twice, again because they couldn't figure out... More 

Helpful?
1 Thank Rachel E
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I have coached our front desk staff on our reservation procedures. Additionally, we are happy to report that our elevators are back in order. Your... More 

Annapolis, Maryland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2015

We stayed here in early June. Having made a late start on our drive from Maryland to Massachusetts, we needed a pet-friendly hotel on the east side of the Tappan Zee Bridge and this was one of the only options. On arrival we noticed that the floor of the parking garage elevator was littered with cigarette butts. Men who I... More 

Helpful?
3 Thank Sixtiesgal49
Manager_11525, General Manager at Extended Stay America - White Plains - Elmsford, responded to this review

Thank you for bringing this to our attention. The experience you described is unacceptable. Please accept our most sincere apologies. We will work with our housekeeping and maintenance staff to ensure all areas of our hotel are cleaned thoroughly and are in working order at all times. We will also increase our property checks to make sure our hallways are... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff

Additional Information about Extended Stay America - White Plains - Elmsford

Address: 118 W Main St, Elmsford, NY 10523-2405
Region: United States > New York > Westchester County > Elmsford
Price Range: $137 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - White Plains - Elmsford 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Extended Stay America White Plains / Elmsford Hotel Elmsford
Extended Stay America Elmsford
Extended Stay Elmsford
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - White Plains - Elmsford staff and other travellers.
1 question
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Questions? Get answers from Extended Stay America - White Plains - Elmsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for people that need an apartment-like room for extended stays.”
 of 5 bubbles barbarajohn45, 19 Oct 2016 | Read review
“For the best room, pull out onto the street and go somewhere else.”
 of 5 bubbles 499gregc, 16 Sep 2016 | Read review
“Don't stay here”
 of 5 bubbles hopen664, 9 Sep 2016 | Read review
“Try another. Hotel”
 of 5 bubbles 997nancya, 5 Sep 2016 | Read review
“Not worth paying”
 of 5 bubbles 862bikramp, 3 Jun 2016 | Read review
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