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Extended Stay America - White Plains - Elmsford

143 reviews
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Traveller (15)
Room & Suite (15)
Dining (1)
Overview
  • Excellent42%
  • Very good11%
  • Average11%
  • Poor17%
  • Terrible19%
Travellers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Multilingual Staff
2.0 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)Write a Review
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11 - 15 of 140 reviews
Reviewed 3 October 2017

I recently stayed four nights at the Extended Stay America in Elmsford. Dirty and I think I was given a room (325) that hadn't been cleaned and maybe had dirty linen on the bed. Disgusting. The first morning, when I went to take a shower...More

Thank papyrus
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 4 October 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 3 August 2017 via mobile

I had the pleasure of staying at this location for a small family weekend getaway.... The rooms were OK not bad just for the evening... But what the rooms lacked was made up in CUSTOMER SERVICE... The hotel staff was friendly.. Knowledgeable.. Courteous... The customer...More

Thank jburrows09
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 4 August 2017

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that staff made for a memorable experience. Reviews like yours mean the world to our associates and we will...More

Reviewed 26 July 2017

Extended stays are fairly standardized across the board. I have stayed at many over the last 4 years for both business and pleasure. The room could have been a bit cleaner but other than that I was satisfied with my stay. I will most likely...More

Review collected in partnership with Extended Stay
1  Thank Kimberly R
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 27 July 2017

Kimberly, thank you for your nice review. We are glad to read you had an overall pleasant stay. We hope to have the pleasure of serving you much better in the future. Sincerely, General Manager

Reviewed 25 July 2017

Place was filthy, room was disgusting. We were itchy, had watery eyes, air quality was terrible - we checked out after an hour and a half. Front desk refused to issue a credit and charged our credit card for the hour and a half stay...More

Review collected in partnership with Extended Stay
1  Thank Leeskater54
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 27 July 2017

Lee, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More

Reviewed 22 July 2017

Need a place to stay at the last minute while visiting my daughter in Tarrytown. Made the reservation while on the road into town. Checked in and as soon as I got in the elevator and it was obvious that people are allowed to smoke...More

Review collected in partnership with Extended Stay
1  Thank Ed K
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 22 July 2017

Thank you for your feedback. We are sorry for the inconvenience you experienced due to the smoke smell you experienced while being here and regret the inconvenience it caused. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 106 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 106 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (15)
Dining (1)
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Room Tips
"Stay away!"
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"Better to sleep in your car"
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"Don't recommend"
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