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Extended Stay America - Syracuse - Dewitt

Room & Suite (8)
Dining (1)
  • Excellent37%
  • Very good29%
  • Average15%
  • Poor6%
  • Terrible13%
Travellers talk about
“grab and go”(5 reviews)
“front desk”(18 reviews)
“other hotels”(7 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
2 Star Hotel
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1 Apr.2 Apr.
1 room, 2 adults, 0 children
Standard Room
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Reviews (100)
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All reviewsgrab and gofront deskother hotelscoffee potgreat hotellaundry roomchecking incarrier circlerooms were cleaneasy accessbusiness tripkitchenettesyracusejim
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11 - 15 of 100 reviews
Reviewed 30 July 2017

The staff were very pleasant but the hotel is in need of servicing or an upgrade. It's literally falling apart and there are cracks in the door jams large enough for a crowbar to fit. The breakfast in the morning is a nice ideal but...More

Review collected in partnership with Extended Stay
Thank Z4393BMphilipw
Response from 00esa, General Manager at Extended Stay America - Syracuse - DewittResponded 1 August 2017

Philip, thank you for your candid review. We apologize for not living up to your expectations and regret the inconvenience it caused. I will share your feedback with the appropriate team members in an effort to improve our service and facilities moving forward. We hope...More

Reviewed 3 July 2017 via mobile

This large hotel features kitchette rooms which were large, spacious & clean. Bedding & amenities were comfortable & clean. The property & interior were very clean and had plenty of parking - Despite asking for a non-smoking room, either it had been smoked in or...More

Thank Holly B
Response from 00esa, General Manager at Extended Stay America - Syracuse - DewittResponded 4 July 2017

Holly, I am delighted you loved so many aspects of our hotel and that overall you had a wonderful stay. However, I’m sorry for the delay you had with your check-in and the smoke smell that you encountered. I will share your concerns with my...More

Reviewed 1 June 2017

At check-in the hotel looks very pleasant. Service is friendly. But no swimming pool. No fitness room. Breakfast is just some coffee and muffins set up in the lobby, with no seating. I stayed two nights -- but room was not cleaned, even though I...More

Thank Doug F
Response from 00esa, General Manager at Extended Stay America - Syracuse - DewittResponded 2 June 2017

Doug, thank you for your candid feedback. Please accept my apologies for not meeting your expectations and for the inconvenience caused. Our goal is to provide an excellent guest experience, so I regret falling short to this. I have shared your concerns with my team...More

Reviewed 2 May 2017 via mobile

This is one of the best places I have ever stayed .the Manger is one of kind her name is sherry .she is very knowledgeable about the area and if u need anything she will help you. The staff here is amazing as well just...More

Thank JeniferH_10
Response from 00esa, General Manager at Extended Stay America - Syracuse - DewittResponded 3 May 2017

Jenifer, on behalf of our staff, thank you for taking the time to post your kind review of Extended Stay America - Syracuse - Dewitt. As a General Manager, nothing makes me happier than reading a review that highlights the attentiveness and caring of our...More

Reviewed 29 January 2017 via mobile

Description of hotel states breakfast included... and I've stayed at other hotels in this area with breakfast... their breakfast is "grab n go" ... probably should put that in description... a small cabinet with muffins , breakfast bars and coffee. The full kitchen is not...More

Thank McKinley J
Response from Manager_11525, Manager at Extended Stay America - Syracuse - DewittResponded 2 February 2017

Thank you for bringing your experience to our attention. I am sorry that we did not meet your expectations while you were staying here at our hotel. We do have a grab-and-go breakfast for all of our guests. We as a company have taken the...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
USD 78 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Price range
USD 78 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Room & Suite (8)
Dining (1)
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12 June 2015|
Response from Jay B | Reviewed this property |
Oh hi. , excuse me foe taking so long. it looked like just 5 to 10 miles down the road. because I drove past it every morning, I think.
Room Tips
"230 is huge room with king bed, kitchen area and convenient breakfast bar/desk."
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"Largest rooms are corner rooms."
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"Higher floors away from entrance"
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"Had to turn the AC on extremely low temp to cool down the room (#316), but it worked ok"
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