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Hilton Garden Inn Syracuse

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533 Reviews from our TripAdvisor Community

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Showing 527: English reviews
Reviewed 21 April 2016

Matthew on the front desk was the most accommodating staff that I have encountered in any hotel of this caliber. The rooms were clean and quiet and bathrooms well supplied. I'd stay here again without hesitation

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank beverlyo694
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

New York City, New York
Reviewed 18 April 2016

Visiting area for college tour. Staff is extremely pleasant and helpful. Rooms just ok. Bed quality horrible. Breakfast perfect selection and quick. Nice gym pretty accessible to highway to city and other areas.

Review collected in partnership with Hilton Garden Inn
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1Thank G8738ROkimberlyb
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Atlanta, Georgia
Reviewed 16 April 2016

Good location. Close to office. Close to airport. Good Restaurants not far. Make this trip at least four times a year. Staff very friendly, very personable and helpful. Beds ok. Could be softer but thankful for the extra blanket in the room.

Review collected in partnership with Hilton Garden Inn
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Thank W8041XFkathyc
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. Come stay with us again!

southern california
Reviewed 15 April 2016

I stayed here two separate nights while flying into and out of the Syracuse Airport. The first thing to note is that the hotel is not next to the airport - at least how a car drives. It's pretty close on a map but on the opposite side from the airport entrance. This means you drive for 15 minutes to...

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Helpful?
Thank businesstraveller2
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were not completely satisfied. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Albany, New York
Reviewed 13 April 2016

My receipt said $113 total would be charged on my card for the room. No extras, no rollaway bed, etc. My credit card statement says they charged $129.95 to my card. Very deceiving! $29.95 in taxes and fees really? Ridiculous! Hotel was no better than any other down the road!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Krista M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to respond to our guest survey. We value all of the feedback we receive from our guest so we can share your response with our staff as part of an ongoing effort to constantly improve our overall guest service. To clear up the confusion on your rate the additional $16.95 was strictly an incidental...

Binghamton, New York
Reviewed 12 April 2016

Wonderful hotel. When traveling to Syracuse we always stay at this particular hotel. Staff is great. Rooms are very comfortable with a very nice breakfast. We like the location - close to everything yet in a quiet area

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deboraho121
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Riverview, United States
Reviewed 11 April 2016

My stays are always for a full week due to my work schedule. The hotel staff is very welcoming and the room and hotel as a whole are kept very clean. The on-site restaurant/bar is very convenient with a nightly special dish. Great service!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kim H
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Syracuse, United States
Reviewed 10 April 2016

Staff was friendly and kind at check-in, hotel and room were clean And very maintained. The hotel restaurant/bar is beautiful and very clean with great service and fantastic food! I would definitely stay here again!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jennifer S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Chatham, New York
Reviewed 9 April 2016

We stayed in a handicap room and we didn't ask or need one. The shower head was small and had no pressure. The pillows are terrible! Other wise are stay was fine. We used to pool and fitness center. Very clean room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank K9380OTmichaelr
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. Come stay again!

Concord
Reviewed 7 April 2016

I reserved a room with 2 queen beds more than a week in advance for 4 people and when I arrived at the desk, I was told that that those types of rooms had been oversold. Instead I was given a room with king bed, a sleep sofa, and a cot for the 4 of us. Needless to say those...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Timothy C
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $159 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
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6 months ago
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8 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location, spacious rooms”
 of 5 bubbles lindsayb956, 5 Feb 2017 | Read review
“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
5 of 5