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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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852 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Green Cove Springs, Florida
Reviewed 8 January 2017

Doubletree is nearing then end of a huge renovation. Rooms are done, the lobby area, restaurant are a work in progress. The room was fresh and great, maid service was excellent. Diespite the ongoing renovations in the public areas, everything was orderly and clean..the restaurant and bar were reduced in size but very pleasant. The Doubletree is nearing the end...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank patrickrA5747CI
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

On behalf of our team, thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Syracuse. It is nice to read that we met all of your expectations and you were especially happy with your room, food, and services. These are few of the many reasons our guests choose to stay with us. Your...

Syracuse, New York
Reviewed 4 January 2017

This hotel is being remodeled. The staff was thin. It was New Years. The rooms were average. They remodeled but not what you would expect from a Hilton. We skipped breakfast as it was $17+ Per person dollars we ate at a local restaurant and paid $20 for 2.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank debsells
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations, as we truly take pride in our service. Your concerns have been shared with our team, and we are taking steps to improve our guest experience. We hope you will consider us when you return to the area so we can...

Long Beach,
Reviewed 2 January 2017

The hotel is nice enough and clean. Nice friendly staff. Good cookies. When we drove up, we saw very few cars. We wondered why, but it was a one night stay so not worried. Turns out they are remodeling the lobby. Coming down to breakfast, we were greeted by the sound of jackhammers behind a drywall divider. We left as...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sheilacS9750CR
ManagerX1, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Sheila, thank you for staying with us and for the review. We are pleased to hear you were met with clean fresh accommodations and a friendly staff. Our team strives to ensure an exceptional experience for each guest, and we are so sorry to hear we let you down with the unexpected remodel. We hope you will give us...

Richmond, United States
Reviewed 26 December 2016

We decided to stay at the DoubleTree due to it's parking policy, shuttle service, and proximity to the airport. We needed to park our car somewhere for a week-long trip. We also needed to stay at a hotel for the early flight. We were able to leave our car in their parking lot with no additional cost and use their...

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Helpful?
Thank Kevin C
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you so much for choosing DoubleTree by Hilton Hotel Syracuse for your recent stay and showing your loyalty towards the brand. We are delighted you loved our proximity to the airport, complimentary facilities and your well-appointed room along with the comfy bed. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back...

Seattle, United States
Reviewed 23 December 2016

My daughter is a freshman at Syracuse University. We are from Seattle and this is her first experience being away from home. Her flights kept canceling due to snow and the campus was closed. We placed her at the hotel for, what ended up being, 3 nights until she was finally able to get a flight out. Greg, who is...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank R4052WTmichaelw
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for your stay at DoubleTree by Hilton Hotel Syracuse and for your kind review. We work hard to provide excellent service so it is always great to know that our efforts are making a difference. Your feedback will be shared with our team, especially with Greg, so we can thank him personally for the work he is doing...

Syracuse, United States
Reviewed 16 December 2016

Lobby us under remodel Online check-in didn't work In-room clock was almost impossible to set to right time Rude breakfast hostess, but very nice waitress Pool and spa were OK, but no changing room nearby

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V4334ZCericp
ManagerX1, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

I apologize for the challenges you experienced during check-in. Your comments show me where we have room to improve. I also extend my apologies for the behavior of our breakfast attendant, and thank you for informing us of this incident. I can understand your disappointment, and I am sorry for the inconvenience you encountered. We provide thorough training for all...

Camillus
Reviewed 15 December 2016

the staff at this hotel is top notch- didn't really experience any problems they had to help with but, they are certainly on top of things! the pool and hot tub were very clean as was the room. A very enjoyable stay

Review collected in partnership with DoubleTree by Hilton
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Thank 212frederickk
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

It is gratifying to receive feedback such as yours, and we are more than pleased to learn that we exceeded expectations during your stay at the DoubleTree by Hilton Hotel Syracuse. We work hard to provide excellent service so it is always great to see that our efforts are making a difference. Your feedback will be shared with the entire...

Basom, United States
Reviewed 11 December 2016

The hotel was under construction which was not a big deal. Only problem I had was staff having personal conversations about work related drama often and loud enough we could hear them while in a buffet line or getting appetizers between speakers. Unprofessional of them. Room was great, I just found the down pillows to be old and uncomfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank 49ryleighr
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for being our guest at DoubleTree by Hilton Hotel Syracuse while attending the conference. We are glad your overall visit was a pleasant one and you liked your room. We take great pride in training of our associates so we appreciate you sharing your observation about our staff, and we ensure you, we will use them to revisit...

Brooklyn, NY
Reviewed 9 December 2016

This was my first time staying at a doubletree. I had forgotten to give my honors number when we arrived and missed out on the little goody bag left for Hilton honors members. When I realized that I presented my information to the front desk and they graciously gave me my own bag with water and a snack.. The service...

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Helpful?
Thank bklynred
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for staying at DoubleTree by Hilton Hotel Syracuse and for your kind remarks! We are thrilled to read that we could make your first visit a comfortable one, and you enjoyed our outstanding service and your well-appointed room. Your feedback will be shared with the entire team. I am delighted to know that you and your group had...

Reviewed 8 December 2016

Even though the hotel is under construction we were happy with our room, The room was cozy. The pool was nice a little on the chilly side but that was okay too. I think the only problem that I don't like is that in order to get to the pool you have to walk past all the ballrooms and when...

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Helpful?
Thank Stacey H
ManagerX1, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for being our guest at DoubleTree by Hilton Hotel Syracuse. We appreciate you letting us know that you were comfortable here and were very pleased with your room. We value your observation and hope to have the opportunity of welcoming you back on a future visit. Thank you, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $150 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
5 of 5