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DoubleTree by Hilton Hotel Syracuse

1,010 reviews
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Traveller (122)
Room & Suite (68)
Pool & Beach (8)
Overview
  • Excellent41%
  • Very good31%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“double tree”(72 reviews)
“cookies”(108 reviews)
“front desk”(114 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,010)Write a Review
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386
314
191
69
41
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All reviewsdouble treecookiesfront deskoutdoor poolroom was cleanshuttle servicebreakfast buffetnice hotelbusiness tripfirst floorupon checkhousekeeping staffnice staynew yorkomelettecarrier circlesyracuse
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1 - 5 of 1,001 reviews
Reviewed 3 days ago via mobile

I stayed for one night waiting on a flight. The price was reasonable for one night near the airport. The restaurant was very good for breakfast. Great omelette. The check in was quick and efficient. The room was nice with a small but dirty balcony....More

Thank TravelerDavidfromGA
Response from 00gc, General Manager at DoubleTree by Hilton Hotel SyracuseResponded 2 days ago

Thank you for sharing your experience at our hotel with fellow travelers, TravelerDavidfromGA. We are pleased that enjoyed your time here overall, and we appreciate your observations on how we can better your experience. Thank you for choosing us, and we hope to see you...More

Hotel's Favourite
Reviewed 1 week ago via mobile

This last week I spent a total of three nights at this hotel. I’ve been there countless times since it first became a double tree and have seen several upgrades to the space. This last one was the most change a full rehaul, looks very...More

Thank michaeloD7958KK
Response from 00gc, General Manager at DoubleTree by Hilton Hotel SyracuseResponded 1 week ago

Michael, thank you for choosing our hotel for your visit to the Syracuse area. The highest compliment we can receive is to have a guest choose us repeatedly because of their previous outstanding experience. We are happy you have made us your "home away from...More

Reviewed 4 days ago

The good: this property has been newly renovated. The lobby and restaurant are very attractive. The guest rooms have been refurbished, although the same dark, bulky furniture remains in the bedrooms. The bad began with check in. We were not offered cookies. This may seem...More

Thank Kevin M
Response from 00gc, General Manager at DoubleTree by Hilton Hotel SyracuseResponded 3 days ago

Hello Kevin M: Thank you for your review of our hotel. While I appreciate the fact that you like our new look, I am very sorry you were disappointed with some aspects of your stay. From our famous cookies to room cleaning, to the internet...More

Reviewed 2 weeks ago via mobile

I am so very disappointed in my stay here. I had won a free night stay and from the moment of trying to book my stay all the way to the check out process, it seems as though this institution has crossed its wires somewhere....More

Thank Tori G
Response from 00gc, General Manager at DoubleTree by Hilton Hotel SyracuseResponded 2 weeks ago

We appreciate you taking the time to post a review, Tori G. We are sorry for issues that inconvenienced you and led to a less than favorable impression of our hotel and our staff. Our team has reviewed your comments, and we are committed to...More

Reviewed 2 weeks ago

I have no doubt that a Double Tree hotel would be the preference in the 1990's to the early 2000's. These hotels are packed with amenities and from a distance, slight grandeur. Though the common recurring theme of the Double Tree properties I have stayed...More

Thank 775aaronf
Response from 00gc, General Manager at DoubleTree by Hilton Hotel SyracuseResponded 2 weeks ago

Thank you for your review. We apologize for not meeting expectations, as we truly take pride in our service. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can appreciate that you were hoping for a more...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 99 - USD 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (122)
Room & Suite (68)
Pool & Beach (8)
Dining (2)
Business Centre & Event Rooms (13)
Questions & Answers
Ask a question
Shiffjowen
21 June 2016|
AnswerShow all 4 answers
Response from 164tatianar | Reviewed this property |
I dont think so as is. 5hr trip.
0
Votes
Cheryl D
14 March 2015|
Answer
Response from Jennifer W | Property representative |
Breakfast is not including in our room rate, however uur hotel has a full service Breakfast Buffet featuring Made to Order Omelets and Waffles for $14.95 per person. We also have an a la carte menu if you are looking for... More
0
Votes
Room Tips
"Room with Patio is nice. Great vies from upper Floor."
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"check the tub/shower drain when your arrive"
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"Hilton Honors members appear to get rooms on the higher floors."
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"Don't stay here"
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