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Embassy Suites by Hilton Syracuse

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Embassy Suites by Hilton Syracuse
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1,086 Reviews from our TripAdvisor Community

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Showing 1,080: English reviews
Liverpool, New York
Reviewed yesterday NEW

I have stayed at this hotel annually for the past six years straight, and this year has shown a marked decline in standards across the board. I am not one to write a bad review, but the shift in quality and hospitality within this hotel was too staggering to keep to myself. There has obviously been a change in management...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tall2987
UTICA
HOTEL’S FAVOURITE REVIEW
Reviewed 2 December 2016

If you have stayed at an Embassy Suites then you will know what to expect. Very large two room suites with large bathroom. The rooms are not the height of luxury, but they are nicely decorated and very clean. As usual the living room opens to a very large atrium. The lobby décor is great, and the breakfast is fantastic...

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Helpful?
Thank UticaTraveler1488
About Hotel's Favourite Review
Warwick, United States
Reviewed 3 days ago NEW

Digital check in was best experience. Suite 202 two tvs no signal. Breakfast chef is a singing clown. Poor dinner menu- it's a hotel just old and dated. My last stay at that property. Plenty of others close by

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank William L
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Hello William, I am happy to hear you enjoyed your experience with our digital check-in! I will definitely be looking into the issue with your TVs- I am very sorry that they were not working. We are always looking for ways to improve our guests' experience at our property, and I appreciate you taking the time to let us know...

saratoga springs, ny, United States
Reviewed 5 days ago NEW

rooms need work to regresh them. hotel is showing its age. the staff is most helpful but would be improved if they had more information about the arriving guests. other hotels I use have uniformed staff, wait, check in and maintenance but not here.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 849geraldd
Syracuse, New York
Reviewed 6 days ago NEW

The hotel staff was excellent, very accommodating. The room was spacious, clean and warm. Anything we needed, all we had to do was ask for it. It was absolutely perfect. My husband loved the tuna at the restaurant. The food was great. Loved it.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kathleen V
amherst, United States
Reviewed 1 week ago

Very curteous staff. Great breakfast, and happy and inviting breakfast staff. Some suites are somewhat outdated such as mircowaves (they work, but they're old), and some suites have damaged upholstered furniture, tears and rips. Overall clean, and comfortable. Beds are very comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank timothysD7133QB
Rochester, United States
Reviewed 1 week ago

This is a wonderful, very beautiful hotel to stay at. The staff from the check in attendant to the breakfast staff to the bar tender was just very friendly and accommodating. I didn't get to use the pool or hot tub or the workout rooms but plan on using them possibly the next time I stay. I strongly recommend this...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank donnakY4874RI
Reviewed 1 week ago

I have stayed at this property before and an starting to notice some issues. The staff is absolutely wonderful and is very attentive to guest needs. The cleanliness of this hotel however could use some work. The carpets in the hallways were absolutely filthy and looked like they haven't been vacuumed in quite some time. Also the carpeting in my...

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Helpful?
Thank Tampachris25
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Hello Tampachris25, Thank you for your kind words about our staff! We are always working to make sure our staff helps our guests in every way possible. I do apologize that the cleanliness of our property was unsatisfactory. This is definitely not a norm for us and we will be addressing these issues with our Housekeeping staff. We look forward...

Elizabethtown, Pennsylvania
Reviewed 1 week ago via mobile

Front desk clerk checked me in without hanging up the phone. No directions. No offer of water. No welcome diamond elite member. Room was very far away. Opened the window to a lovely view of the vents. Which, rattled beside my bed the entire night. Couldn't turn the fan in the room up because the controls were stripped. Pretty sure...

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Helpful?
Thank Hockeymom0314
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Hello Hockeymom0314, Thank you for taking the time to review our property. I am very sorry that you received such poor service- I assure you that this is not a common standard for our hotel and we will definitely be reviewing this with our associates to make sure that it doesn't happen again. I will also speak with our Engineering...

Hudson, Ohio
Reviewed 1 week ago

I'd highly recommend this Embassy. It's centrally located right off I-90, and the facility is very quiet for those who need peace and quiet in the evening. HUGE TV in the living room part- which is a welcome sight for my aging eyeballs, LOL. Restaurant onsite has a well above average menu by Embassy standards. Joe in the bar was...

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Helpful?
Thank Scott L

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $162 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
5 questions
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North Adams, Massachusetts
over a year ago
Boston, Massachusetts
3 months ago
Boston, Massachusetts
3 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the swimming pool,”
 of 5 bubbles yoelvysv, 3 Jan 2017 | Read review
“Best quiet area is 5th floor towards front of hotel”
 of 5 bubbles needlottery, 1 Jan 2017 | Read review
“second floor has a stairway to the pool and breakfast/reception and exercise rooms. Ask for room away from the expressway”
 of 5 bubbles gregh201, 1 Jan 2017 | Read review
“Try to get a room away from the road noise, higher up.”
 of 5 bubbles peela, 13 Nov 2016 | Read review
“Ask for a room at the back of the hotel and not overlooking the breakfast area if you like to sleep in a bit.”
 of 5 bubbles micekfamily, 2 Nov 2016 | Read review
5 of 5
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