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Clarion Hotel Dunkirk

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Clarion Hotel Dunkirk
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215 Reviews from our TripAdvisor Community

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Showing 214: English reviews
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Reviewed 1 week ago via mobile

Very basic hotel. Not what it used to be when it was a Sheraton years ago. Best thing about the place is its location. Eat elsewhere if you can as the food in the hotel restaurant is mediocre at best and pricey for what you get.

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Helpful?
Thank Abraham F
Grimsby, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 20 July 2016 via mobile

Found this hotel by chance as I was searching for an area on Lake Erie with good amenities not to far from home and luckily I found the clarion. Room was very nice only lacking a refrigerator. Strolling around the landscaped grounds and marina was a pleasure. Windjammer's (the hotel restaurant) was great with amazingly good wings on Monday and...

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Thank pantheracaa
About Hotel's Favourite Review
Dallas, Texas
Reviewed 5 March 2017

Stayed at the hotel for only one night but that was enough. The shower curtains in the bathroom had holes in them and there was a big stain in the middle of the floor. I was afraid to even sleep in the bed. The internet was horrible, lost the signal every 2 minutes. Can't use Amazon Firestick with TV unless...

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Helpful?
Thank Abi B
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

Pittsburgh, Pennsylvania
Reviewed 28 February 2017

Common areas of hotel (both in the lobby and on the guest floors) were covered in large clumps of dried mud not cleaned at all during a three day stay, Wifi is weak and cuts out too frequently to be much use for a business traveler. Front desk staff unable to provide a receipt upon check out (claimed only a...

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Thank mariannem643
Saint John, Indiana
Reviewed 10 February 2017

Breakfast was terrible. I went looking for the attendant and could not find her. Could not find a bowel to have cereal. When she surfaced it was nothing but excuses. Room was yucky. Could not enter building near room door was broken. I had to go to Tim Horton's next door to get something edible. Oh yes and apparently the...

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Thank matt1961
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

Dear Guest, It is unfortunate to hear that you were unsatisfied with your stay. I am very sorry to hear a bout your experience at our hotel. I agree that the inconvenience you experienced at our hotel does not represent the level of service we strive to provide. It would have been great to have heard about your comments or...

Watertown, New York
Reviewed 3 February 2017

My husband made reservations for a King room, when he asked for late check out they told him we had to switch to a queen double due to them having only 9 king rooms. My husband had just driven 9 hours so he wasn't in the mood to debate. The room we were in was horrid!! The carpet smelled, it...

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Helpful?
Thank Rosanne F
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

Dear Guest, It is unfortunate to hear that you were unsatisfied with your experience at our hotel. We apologize for failing to exceed your expectations and will use your feedback to ensure that our staff is providing the best service they can and to make any necessary changes. We do only have 9 standard King Rooms which were all sold...

Youngstown, Ohio
Reviewed 13 January 2017 via mobile

Food from the previous guest was left in the fridge. Room reeked of offputting disinfectant. Elderly bartender was an idiot and wait staff was much more interested in socializing than doing their jobs. When we called them out, we were ghosted. Do not stay here.

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1Thank Jen51184
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

Dear Guest, We are very sorry you were dissatisfied with your stay at our hotel. The inconveniences you experienced at our hotel does not represent the level of service we strive to provide. We appreciate your feedback, as it provides us with the information needed to correct problems and improve the services we offer our guests. We hope to have...

Oberlin, Ohio
Reviewed 4 January 2017

While our room was fine and the hot breakfast was good, I did not enjoy the night I spent at this Clarion Hotel. I checked in and told the desk clerk I was happy to see a lounge right next to the desk...as we had a horrible drive in snow and ice and I could really use a drink. I...

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2Thank pennypit
Reviewed 6 December 2016

My daughters college team booked this hotel for a college swim meet. I did not attend her freshman year, sophomore year my room was so awful, I had to be moved (no heat or working phone in the room). This was also the same year I witnessed a baptism in the hot tub. Junior year they closed off the pool...

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Thank 389julietj
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for such an unpleasant stay with us. It was very disappointing to read about the problems you have encountered on our property. Your feedback has been shared with our staff members and changes will be made to ensure we maintain a higher quality and for any future...

Reviewed 14 November 2016

Lobby and hallways were nice. Opened the door to our room and it smelled of cigarette smoke masked with some sort of air freshener. It was not pleasant. I should have looked at the room description better but it didn't have a small fridge which was disappointing. Beds were comfortable, carpet had many stains on it and you could tell...

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Helpful?
Thank Karen D
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review

Karen, Thank you for taking the time to tell us about your experience at our hotel. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience or discomfort you experienced. We could have switched your room upon arrival had we of known. Our rooms do not have fridges or microwaves in them, I am very...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Clarion Hotel & Conference Center in Dunkirk offers wonderful views overlooking Lake Erie. Located approximately 24 miles from the Jamestown airport, and 45 miles from the Buffalo airport, 3 miles from the State University of New York at Fredonia, 12 miles from Lily Dale, Chautauqua County has 24 unique wineries that are driving distance from our hotel. The hotel & conference center is conveniently located for your getaway, special event or business meeting.The harbor front boardwalk and the center of Dunkirk is a short walk away and offers dining, recreation and entertainment year-round. Hotel guests are afforded an abundance of amenities, like free hot breakfast bar, free high-speed Internet access, free local calls and free coffee. We have an outdoor heated pool open May through September, as well as an exercise room with Cardiovascular options. We have the Windjammers Restaurant/Lounge onsite open for dinner, In the summer we have our Dockside Cafe open for lunch and dinner with entertainment on the weekends. ... more   less 

Additional Information about Clarion Hotel Dunkirk

Address: 30 Lake Shore Dr E, Dunkirk, NY 14048-1645
Region: United States > New York > Chautauqua County > Dunkirk
Price Range: $123 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel Dunkirk 2.5*
Number of rooms: 127
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Also Known As:
Clarion Dunkirk
Dunkirk Clarion
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel Dunkirk staff and other travellers.
2 questions
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Ontario
over a year ago

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Questions? Get answers from Clarion Hotel Dunkirk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
matt1961, 9 Feb 2017 | Read review
“Don't go here if you possibly can find somewhere else.”
rosannef519, 2 Feb 2017 | Read review
“No way to know when the next door neighbor will have TV on loud all night and keep you awake!”
pennypit, 4 Jan 2017 | Read review
“The restaurant was excellent and I took advantage of their Tuesday night wing special (12 wings for $5).”
DrProctor, 28 Sep 2016 | Read review
“Our room was quiet. The hotel decor was a little dated but clean. It looked like they were renovating.”
111sharonr, 22 Sep 2016 | Read review
5 of 5