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Stayed over at this hotel again en route to another destination. Check in went great - really nice employee Friday evening. Room was clean and quiet. Tubs still don't drain well. Breakfast was good but we were running late and kids were looking forward to...More
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 4 weeks ago
Dear Guest: Thank you very much for your kind words. Our staff takes pride in serving our guests and providing you with clean accommodations. I am looking into the pancake machine incident and I can assure you that I will utilize your comment for training...More
As a long standing Hilton honors member I appreciate consistency with respect to both facilities and cleanliness. Not only does this Holiday Inn Express exceed my high expectations, it is FILLED with a truly exceptional staff. Our check in was simple, fast and easy with...More
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 30 May 2017
Dear Stacy-S: How kind of you to write such a terrific review. The truth is that we strive to provide a home away from home for all of our guests. Hannah and all of our staff members deliver the service that you deserve. However, it...More
i recently stayed there with my family, booked with reward points. i arrived at night, there was only the front desk employee present, but she did everything to help us, and get us to the room, then she went back and forth many times getting...More
Thank Elie A
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 11 May 2017
Dear Guest: Thank you so very much for your kind words! Jessica is indeed awesome and a very valuable member of our team. We all enjoy our guests and delivering the outstanding service that you deserve. We hope that you will stay with us again...More
We came in late, about midnight, on our way to Canada. We did not have a reservation and the hotel was busy. The night manager worked with me to get us a quite room, away from ice machines, stairs and elevators, but we still ended...More
Thank Rick R
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 26 April 2017
Dear Rick: Thank you so very much for sharing your thoughts with fellow travellers. It is our mission to provide a home away from home and we are always delighted when we succeed. Hope that you had a chance to sample some of our bountiful...More
This was our second satay as we were travelling south. This hotel is clean and friendly. A great sleep and a great price. The pool is on the cooler side the night we stayed but it was minus 12 degrees fah. Out.
USD 142 - USD 238 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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