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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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438 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Columbus, United States
Reviewed 8 May 2015

Very clean and the staff is really nice. The room I was in was a bit small for business, but if it were a pleasure trip it would have been fine. Easy access to freeway, and downtown Buffalo and Niagara Falls.

Review collected in partnership with Best Western
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Helpful?
Thank Steve R
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. I am pleased to learn that you enjoyed the value and the amenities of our hotel! We are all looking forward to your next visit and hope it will be just as enjoyable.

MECHANICSBURG
Reviewed 4 May 2015

Extreme hallway noise, poor quality construction/soundproofing, doors and windows, the noisiest hotel we ever used, won't return, non smoking rooms smelled like smoke, noise all night from rowdy guests, terrible stay, no rest.

Review collected in partnership with Best Western
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Helpful?
Thank WILLIAM L
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I want to apologize for the noises that disturbed your sleep, Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. I do thank you for bringing these matters to our attention and I assure you that we...

Vestal, United States
Reviewed 4 May 2015

Staff were very friendly, courteous and accommodating. At first when I saw our room was right next to the highway I was not very happy because my husband is an extremely light sleeper. We considered asking for a room change but then changed our mind after we entered the room during rush hour traffic and could not hear the traffic...

Review collected in partnership with Best Western
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Helpful?
Thank Dennis K
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is also so rewarding to hear that we were able to provide a comfortable and convenient experience. We are all looking forward to your next visit and hope it will be...

Albion, New York
Reviewed 3 May 2015

Room was very small, WiFi was slower than slow at best, heard three other guest complaining at Breakfast to the front desk who stated no one complained .... Desk assigned room told us as they pointed the way, needed to take 5 turns and several hallways only to find a door at end of hallway a few doors down from...

Review collected in partnership with Best Western
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Helpful?
Thank DAN1625
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope that you will be more satisfied on your next stay should you decide to stay with...

Chardon, United States
Reviewed 30 April 2015

Enjoyed the hotel. Used the bar and bartender was very accomidating. Hot cookies were a real treat in the evening and having coffee available at all hours very useful. The breakfast was excellent. The computers were down so was unable to print out a document that I needed.

Review collected in partnership with Best Western
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Helpful?
Thank William M
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel such as our accommodating staff. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. I hope our services and accommodations will exceed your expectations during your next...

Brampton, Canada
Reviewed 28 April 2015

We had a horrible stay. We go to check in around 5:30pm, no one was at the desk when we arrived. A man, not in a uniform comes to the counter to help us. He doesn't know how to check us in (as we were using points). After a few minutes struggling, he went and got a women to help...

Review collected in partnership with Best Western
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Helpful?
2Thank Lindsay F
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for sharing your honest and constructive review, rating, and evaluation of...

Reviewed 3 April 2015

Our room was listed as mobility accessible, yet it was so small that we could barely turn around. My husband was unable to log into the Internet, one of the electrical outlets did not work, the TV reception was very fuzzy, one hinge on the toilet seat was completely broken and was really unsafe, there was on bedside table on...

Review collected in partnership with Best Western
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Helpful?
2Thank W8906UEcarolm
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We want to apologize for the issues that you experienced, though I am quite glad that you were very pleased with our lobby. Please know that your voice is important to us and we are...

Reviewed 31 March 2015

My mom, aunt, and I were in town visiting relatives. The location is pretty nice... 5 minutes (highway) to the mall and about 20 or so minutes to Niagara Falls. The biggest issue I had was the mold growing in the refrigerator. The fridge was not working (and/or not plugged in). The toilet and the sink was also dirty. We...

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Helpful?
2Thank Jasmine B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with our staff service and the state of our accommodations. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. It is...

Buffalo
Reviewed 23 March 2015

NIce hotel, Great breakfast Front desk staff need more professional look. After a night of cocktails and dinner next door it was a great way to end the night and not worry about drinking and driving. Also more than 2 towels should be in a KIng size room. Overall the experience was just fine after working out a mistake or...

Review collected in partnership with Best Western
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Helpful?
1Thank Pam K
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our amenities and staff services. While I am glad you do see it as a good value for your money and that you do...

Hagerstown, Maryland
Reviewed 22 March 2015

A large group of inconsiderate people congregated in the hallway outside our room at 3AM, using very loud and very offensive language, continuing for well over an hour. We called the desk, and were told that many more complaints had been called in, but nothing was done. Relatives who were staying in an adjacent room cancelled their planned multi-night stay....

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Helpful?
1Thank disappointed717
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

I do apologize for the disturbance of your rest and am very sorry to hear that you experienced such unusual circumstance and inconveniences during your most recent stay with us, especially that we were not able to address the issue right away. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Region: United States > New York > Cheektowaga
Price Range: $92 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more money and go to another hotel.”
JazzyButtons, 28 Aug 2016 | Read review
“choose a different hotel”
44darcys, 22 Jul 2016 | Read review
“Even numbered ground floor rooms are away from the outside entries making less guest noise.”
O1523DGkarenm, 15 Oct 2015 | Read review
“Get a room toward the front. This motel is very spread out.”
Buckeyegal1234, 18 Sep 2015 | Read review
“Request bottom floor as are limited elevators”
futureconsultant, 9 Jul 2015 | Read review
5 of 5