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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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438 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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Markham, Canada
Reviewed 1 week ago

Overall quality fine. Breakfast too dry. Internet sign in difficult and complicated. Location fine. Eatery places far away. Value not excellent. Quality average. Services not bad. Internet is disappointing; very difficult to sign in. Either the signal coverage is inferior or weak. Perhaps the sign in procedure is made complicated.

Review collected in partnership with Best Western
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Helpful?
Thank W4953KPjohnl
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

John, We are thankful for the time you've taken to write this review and are happy to hear overall you found the quality to meet your needs. We however are so sorry to learn about the difficulties that you experienced with the WiFi connection, and that you felt the breakfast was not to your preference. Thank you for your feedback...

Sherbrooke, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017

It's always a good value when I choose a Best Western. The room was clean, maybe a little bit small. The continental breakfast offers a large variety of things. We like the location of the hotel, near 10 minutes for the Buffalo Sabres arena and on the I-90. It was cold a bit in the aisle but you feel the...

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Helpful?
Thank Stephane L
About Hotel's Favourite Review
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Stephane, Thank you for taking the time to let us know how you enjoyed your stay with us. We are happy to hear our location was convenient for your plans being near the Buffalo Sabres Arena, and with quick access to I-90. Glad the breakfast choices met your needs and we hope to have you back for another visit soon....

Bullard, Texas
Reviewed 1 week ago

Casual birthday trip. I stayed at this hotel for 2 nights. Centrally located in a nice quiet area. Hotel Staff were kind, friendly and attentive. Breakfast was great, multiple choices and options, and different both days. Overall the experience was great.

Review collected in partnership with Best Western
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Helpful?
Thank Jeffrey W
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Jeffrey W, Thank you for your compliments to our staff, hospitality and breakfast layout. We are also very happy that you found our location to be convenient. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Buffalo, New York
Reviewed 2 weeks ago

Great hotel. Staff is always happy and willing to help you out. The breakfast selection is good. The beds are comfortable. The channel selection is pretty good too. Have been staying here for 2 years now and haven't had any problems

Review collected in partnership with Best Western
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Helpful?
Thank jonhW4155UK
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear jonhW4155UK, Thank you for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your...

Rochester, New York
Reviewed 3 weeks ago

Stayed there for a week end at the end of March. Prices jump depending if the hotel is booked full or not? (Price gouging) Stayed in a double room, felt dirty and dusty. Refrigerator won't work, found out it was unplugged from outlet behind the dresser? There were tiny mold spots in the fridge, probably due to not using it....

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Helpful?
Thank Mary H
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Mary, We are disappointed to learn we fell short of your expectations and your recent stay was not up to par with your standards. Thank you for taking the time to share your detailed review so we are aware of the areas you felt were lacking so we may address these matters promptly. We hope you will change your mind...

Auburn
Reviewed 3 weeks ago

Overall looked clean until we went to our room. Hallways were dirty, and the ceiling tiles were down due to leaks. Bathroom had multiple areas of mold. When we were unable to get the television working, the hostess stated that there were several not working due to the cable company. Would have liked to know this when we arrived. The...

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Helpful?
1Thank Thadine C
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Thadine C, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel...

Oshawa, Canada
Reviewed 17 March 2017

loved the staff for sure amazing, but room was dirty we felt, and gross air coming from vents, we all woke up sick the next morning, check in and check out was great. won't stay again. we were given an hour late check-out which was nice.

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Helpful?
Thank leonismyman1
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

leonismyman1, We appreciate you taking the time to share the areas that we impressed you, but also the areas you felt needed improvement. Thank you for your feedback as we address these matters with great efforts. We do apologize for any inconveniences that you experienced and I hope that you will change your mind and return for another stay and...

Ashtabula, Ohio
Reviewed 15 March 2017

This hotel continues to be the best of the best! From check in to check out its always a wonderful experience. If you're looking to stay in the area, give it a try, you won't be disappointed. Keep up the great work. A++

Review collected in partnership with Best Western
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Helpful?
Thank 420raymondh
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

420raymondh, I can't begin to tell you how much we enjoyed reading this review. It means so much to all of us to hear from guests like yourself who have experienced our five star hospitality and amenities previously and have returned for another great stay. Your loyalty is truly appreciated and we can't wait to see you again!

Reviewed 12 March 2017 via mobile

I tried to book online several times from 11am to 10pm using 3 different platforms & all i got was the spinning circle. It was not a browser issue. Customer service apologized & admitted that there have been ongoing website problems with the new site but as it's a franchise they could not honour the rates i was trying to...

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Helpful?
Thank scrapctmh
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

scrapctmh, We appreciate your loyalty and we are deeply saddened to hear that you that you experienced a lapse in service during your recent stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you'll...

Newark, New York
Reviewed 12 March 2017

Thank you for accommodating my requests and keeping me in my favorite room. Also for the friendly check in service. Also having the hot breakfast ready first thing in the morning. This is one of my favorite hotels to stay in!!

Review collected in partnership with Best Western
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Helpful?
Thank davidhEftO
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

davidhEftO, I'm pleased to learn that you enjoyed your stay! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. Thank you so much for your loyalty to our brand. We will see you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Region: United States > New York > Cheektowaga
Price Range: $91 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more money and go to another hotel.”
JazzyButtons, 28 Aug 2016 | Read review
“choose a different hotel”
44darcys, 22 Jul 2016 | Read review
“Even numbered ground floor rooms are away from the outside entries making less guest noise.”
O1523DGkarenm, 15 Oct 2015 | Read review
“Get a room toward the front. This motel is very spread out.”
Buckeyegal1234, 18 Sep 2015 | Read review
“Request bottom floor as are limited elevators”
futureconsultant, 9 Jul 2015 | Read review
5 of 5