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All reviewsfront deskbuffalo airporthi expressroom was cleanacross the streetyogurtan early flightbreakfast staffturkey sausagepool and jacuzzipancake machinethe breakfast areacleaning staffniagara fallsrental carovernight stayfree shuttle
I stayed one night with my 3 kids. The room was updated and sparkling clean. The front desk was very friendly and informative. They make you feel right at home. Outstanding service at breakfast- we came in too late and the woman and gentleman who...More
Response from HotelManagement131, Manager at Holiday Inn Express Buffalo AirportResponded 3 days ago
Thank you for letting us know about your time with us and your interactions with our staff. I'm pleased to see you were treated so kindly and that they were able to take care of you and your family. That's what it's all about! I'll...More
OK so you probably read other reviews and well I am here to tell you that. This hotel has something missing. I have stayed at this hotel twice in the past year. First time my room had not been cleaned proply(it s called check under...More
Response from HotelManagement131, Manager at Holiday Inn Express Buffalo AirportResponded 5 days ago
Thank you for bringing your concerns to our attention. They have been noted and addressed with housekeeping.
Hopefully our soon to be renovated breakfast area will help improve your quality concerns as well.
I would also like to address your accusations about why the parking...More
Needs updating lobby furniture and carpet is wore out. Breakfast was just average not hot enought. They don't serve pancakes or waffes at this location. Stayed for 4 days same breakfast every morning. Air condition was not working in the fitness or pool area
Response from HotelManagement131, Front Office Manager at Holiday Inn Express Buffalo AirportResponded 1 week ago
Thank you for letting us know about your stay with us. Your feedback is appreciated.
we were greeted by pleasant staff on arrival who checked us in early. very pleasant Hotel, clean room and modern.
The only downside was we had to ask on 2 of the 3 days we stayed to have our room serviced.
Breakfast was good, the...More
Response from HotelManagement131, Front Office Manager at Holiday Inn Express Buffalo AirportResponded 12 May 2018
Thank you for staying with us on your recent visit to Buffalo. Your feedback is very much appreciated and look forward to having stay with us again!
Clean and comfortable hotel. Conveniently located. Staff was friendly and accommodating. Good breakfast with lots of variety. The hotel was very busy with kids sports teams, the breakfast staff did a fantastic job of keeping breakfast stocked. We were disappointed at how cold the pool...More
1 Thank CLMOM12
Response from HotelManagement131, Front Office Manager at Holiday Inn Express Buffalo AirportResponded 28 March 2018
Thank you for taking the time to share your thoughts about your recent visit with us at the Holiday Inn Express Buffalo Airport. I am pleased to see you enjoyed the convenient location and our friendly staff. I'll let the breakfast crew know what an...More