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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

143 reviews
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Traveller (26)
Room & Suite (15)
Dining (1)
Overview
  • Excellent39%
  • Very good35%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)Write a Review
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All reviewscinnamon bunsworking the breakfast areanext morningthe shower water pressureturkey sausagebetter than averageadjacent roomsdarien lakebreakfast attendantconvenient hotelroom was cleannice propertytwo queen bedsgreat staybusiness centerstaff was friendly and helpfuldefinitely stay here again
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1 - 5 of 140 reviews
Reviewed 3 weeks ago

Visited this hotel . it was ok a couple problems with a few rooms with a drain problem and a heater problem our third room was perfect very clean sleep quality was great shower pressure woas good couldn't hear the thruway traffic. but heard the...More

Thank Bluelion137
Hotel's Favourite
Reviewed 10 July 2017

Stopped here on our way to upper eastern NY. We did not have a reservation so most likely paid a little more than if we'd booked ahead of time. This must be a popular recreational area and a stop over for those heading to the...More

Thank Sunnyone945
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 11 July 2017

Thank you so much for choosing the Holiday Inn Express for your stay in Batavia and for taking the time to write a review. I am so happy to hear that you enjoyed your visit and hope that we see you again the next time...More

Reviewed 4 December 2017

Pretty much have the same comments as others have noted. The carpet felt a bit 'unclean' and didn't feel comfortable walking barefoot on them. My bed was freshly made and felt decent to sleep on, but the linen were old and beige-ish. Staff was decent...More

Thank DukeP31
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 6 December 2017

Thank you for staying with us and for taking the time to share your experience. I was sorry to hear about your housekeeping concerns for the hotel, particularly regarding the carpets, as they were recently professionally cleaned. We will certainly use your feedback to help...More

Reviewed 23 September 2017

This hotel needs some TLC. The carpets are stained and scuffed. My bathroom looked like it was old and battered with the tarnished mirror and stained tub. The staff was not friendly at all. Asked for a wake up call and never received it. For...More

Thank Depot94
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 25 September 2017

Thank you for taking the time to leave a review of your experience. Please accept my apology for the unacceptable conditions that you encountered. We will be using your feedback to help us to better serve our guests now and in the future. I do...More

Reviewed 15 August 2017

Having browsed recent reviews for this property, I honestly wasn't sure whether my experience would be good - or not so good. The empty beer cans in the parking lot were probably leftovers from the crew repaving the parking lot, an oversight that I assumed...More

Thank sanhew
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 16 August 2017

Thank you for taking the time to share your experience at my hotel. Please allow me to apologize for the unsatisfactory conditions that you encountered during your stay. I will definitely be sharing this with our team so that we can improved and avoid having...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 87 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 87 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (15)
Dining (1)
Hotel & Grounds (10)
Bathroom (6)
Questions & Answers
Ask a question
Fai B
20 May 2015|
Answer
Response from Chris D | Property representative |
Hi Fai B. Congratulations on your wedding! At this time the hotel does not have a shuttle. There are several car services in the Batavia/Rochester/Buffalo area which may be able assist with this service however.
0
Votes
Room Tips
"Top floor is usually quieter."
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"No restaurants on this side of interstate, but at least 2 on the south side. Quiet room and relatively fast..."
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"further from the elevator is better!! Overall, pretty quiet though..."
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"try for an even numbered room - slightly less highway noise"
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