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Holiday Inn Express Santa Rosa

254 reviews
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Traveller (60)
Room & Suite (35)
Dining (2)
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Overview
  • Excellent35%
  • Very good30%
  • Average20%
  • Poor8%
  • Terrible7%
Travellers talk about
“front desk”(39 reviews)
“cinnamon rolls”(6 reviews)
“parking lot”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
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Rooms
25 Feb.26 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (254)Write a Review
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19
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LanguageEnglish
84
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22
19
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All reviewsfront deskcinnamon rollsparking lotthird floorthe hotel managerunder renovationroom was cleanshower headvery comfortable staya pet friendly hotellong drivenext morningsilver moonnice breakfastking bedyogurtfree breakfast
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11 - 15 of 253 reviews
Reviewed 19 October 2017 via mobile

Great place to stay, remodeled rooms, entry and breakfast areas are tastefully done. Should be great when all done and parking lots are available for guests. Waiting for email regarding guest points update as remodeling had that portion of the software down when checked in...More

Thank marvpete
Response from gm-dsena-, Manager at Holiday Inn Express Santa RosaResponded 20 October 2017

Thank you for your kind review! Hope to see you again when renovations are completed. Sincerely, D. Sena GM

Reviewed 30 September 2017 via mobile

I don't really mind that the hotel is undergoing renovations but we should have been informed when I called the hotel to make my reservation. The lobby and breakfast areas were under construction. I don't want to compare hotels but I tried to mail out...More

Thank Dennis C
Response from FrontDesk_GM, General Manager at Holiday Inn Express Santa RosaResponded 3 October 2017

Dear Dennis, Thank you for your feedback. We are sorry that you did not feel adequately informed regarding our current updates. Although we are very excited about how our modernization will help us deliver a great experience, we know that all of our guests can...More

Reviewed 23 September 2017

Located between I 40 and a truck stop. Constant Big Rigs. Nicer hotels are available. Very disappointing for a Holiday Inn Express. If you are a heavy sleeper probably would not be a problem. When the renovation is complete it will be nicer but the...More

Thank Seniortraveler67
Response from FrontDesk_GM, General Manager at Holiday Inn Express Santa RosaResponded 25 September 2017

Thank you for being our guest during your recent trip to our area. It's disappointing to hear that you did not find our location to your liking, and we hope this didn't hinder your opportunity to get a good night's sleep. We welcome you back...More

Reviewed 21 August 2017 via mobile

The renovation is just about done. The new rooms are very good. Pillows provided give you a choice of firm or soft. New blinds provide complete control of the view and light. New furnishings are modern and provide fixed shelf for 2 bags. A new...More

Thank PaulThurn
Response from FrontDesk_GM, General Manager at Holiday Inn Express Santa RosaResponded 25 August 2017

Dear Paul, It was a pleasure serving you during your stay at the Holiday Inn Express Santa Rose. We are so happy you noticed some of our recent renovations to include updated rooms, soft and firm pillow choices, new blinds, new modern furnishings, modern bathroom...More

Reviewed 18 August 2017 via mobile

Check in went well. The hotel was undergoing renovations so we knew to expect construction. But the room was not acceptable. There was toilet paper in the toilet. Mold around the tub. Dirt pile on the carpet. Exposed electrical outlets in the room and the...More

Thank Martinipointe
Response from FrontDesk_GM, General Manager at Holiday Inn Express Santa RosaResponded 23 August 2017

We are very sorry that you did not experience the comfortable or clean stay that you deserved. As you noted, we are undergoing renovations, but that is no excuse to fall below the high level of service that we pride ourselves on. We apologize for...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Laundry Service
Multilingual Staff
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
USD 111 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 111 - USD 144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (60)
Room & Suite (35)
Dining (2)
Pool & Beach (2)
Questions & Answers
Ask a question
ListoMan
4 March 2015|
Answer
Response from Michaela D | Property representative |
Hi there ListoMan, Yes we are getting a Tesla supercharger which should be up an running in less then 2 weeks. It is currently being installed as we speak. Please if you have any additional questions feel free to contact... More
0
Votes
LARRY M
25 December 2014|
Answer
Response from Michaela D | Property representative |
Yes, all our rooms come with a refrigerator and microwave. Happy Holidays Michaela Dodson GM Holiday Inn Express Santa Rosa
0
Votes
Room Tips
"I told the front desk about the shade, a few lights and loose shower head . I may have missed the light when..."
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"Don't stay here - find another room at a different hotel"
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"Try a different hotel. If you stay here, get a room near front of hotel (near street) Rear of property..."
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"Wait for the renovation to be completed"
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