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Holiday Inn Express Santa Rosa

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Holiday Inn Express Santa Rosa
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210 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Marana, Arizona
Reviewed 18 October 2016

Rooms were comfortable and roomy. Entire staff from the front desk to housekeeping were very friendly and helpful. The breakfast buffet, best ever, eggs were cooked nicely and they had extra condiments (salsa, cheese, etc) to add to the eggs. The meats were also cooked nicely. Love the waffle maker!

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Helpful?
Thank Janice C
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hello there Janice C, thank you so much for this 5-star review. We appreciate your awesome comments about this being the "Best Holiday Inn Express stay" and we will most definitely share this with our team. It is awesome reviews like yours that keep our team motivated to keep on providing great guest services for all. We do hope you...

Woodward, Oklahoma
Reviewed 26 September 2016 via mobile

Really enjoyed the hotel, the front desk staff was very accommodating and friendly. The room was big enough for my husband's and my SCUBA gear. Also had a couple of options of carts to load it all up. The breakfast was good, typical breakfast for this hotel chain. The attendant to the breakfast was very friendly. Overall, a great clean...

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Helpful?
Thank Shonda L
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi there Shonda L, Thank you so much for writing us this review. I am so delighted to hear that you enjoyed your time spent with us while in Santa Rosa, New Mexico. Great reviews like yours' motivates our team to continue excellent customer service to all and I will share your comments with them. We hope to see you...

Las Cruces, New Mexico
Reviewed 18 September 2016

We were in Santa Rosa, NM. for a car show and had planned to stay two nights Sept. 16 & 17. One night was enough, indoor pool too cold to enjoy, hot tub did not work, bathroom floor in Room 116 was not clean, this is an older property that has not been well maintained, inside the shower a repair...

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Helpful?
Thank rayt190
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear rayt190, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Rest assured that these issues you have expressed about our indoor pool & hot tub and room cleanliness will be...

Reviewed 15 September 2016

My aunt and I were on a cross country drive out to my new school, we had just come from one of the WORST experiences in a hotel we had ever had (the freaking elevator at the last hotel had dropped 4 floors with us in it!) and were exhausted from having driven from Memphis into New Mexico. We saw...

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Helpful?
Thank kishikat
Saint Joe
Reviewed 20 August 2016 via mobile

Our room was clean & comfortable, however, the breakfast area was not very well-attended. The hotel was easy to find, not far from I-40 & on Route 66. There is a Dairy Queen nearby which was good for us to grab a bite.

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Helpful?
Thank Mary Y
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi Mary Y, Thank you so much for taking the time to write us this review. We are happy to know that your room was clean & comfortable and that our hotel was easy to find. We appreciate your comments about our breakfast and will share these with our team members so that we can continue to improve our services....

Owasso, Oklahoma
Reviewed 18 August 2016

One of the better places to stay in Santa Rosa, probably the best, if you're looking for a reliable chain hotel. There are some older charming motels in town but this stay was one of functionality only for us,and it provided that very well. The good: Ample parking, clean room, comfy bed, very nice breakfast with good choices. The not-so-good:...

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Helpful?
Thank ronda h
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hello ronda h, Thank you so much for taking the time to write us this awesome review about your recent stay at our hotel. My team and I are so delighted to hear that you enjoyed your time spent with us at our Holiday Inn Express of Santa Rosa, New Mexico. We appreciate your great comments about our clean rooms,...

Oklahoma City, Oklahoma
Reviewed 16 August 2016

Maybe it's getting a bit dated or too much traffic since it's the nicest place in town, but they could really work on the cleanliness. Tile and paper starting to peel and floors not as well vacuumed and swept, little stuff but noticeable. Breakfast was good as is usual. Front desk at check-in was really friendly and helpful. WIFI SUCKS,...

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Helpful?
Thank Dan G
Michaela D, Guest Relations Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear Dan G., Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michaela Dodson Regional...

Oberlin, Louisiana
Reviewed 13 August 2016

This hotel offers clean rooms, large indoor pool, laundry service on the 3rd floor, complimentary breakfast, and a great staff. We enjoyed our stay here. The hotel is clean but needs some upgrades. We recommend this hotel if you are passing through.

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Helpful?
Thank Erica C
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Hello there Erica C. Thank you for writing us this awesome review about your recent stay at our hotel. We are delighted to hear your wonderful comments and that you enjoyed your time with us here at the Holiday Inn Express of Santa Rosa, NM. Unfortunately, our hotel is in need of some touch-ups, but I would like to announce...

Tecumseh, OK
Reviewed 1 August 2016 via mobile

From Las Vegas, we tried to make it to Tucumcari but a storm delay changed our plans and our typical hotel choices were booked. This HIE is clean - has a lovely lobby - and a courteous staff. The room was clean with comfy beds. There is some freshening/updates that could be done, but it was fine. My complaint is...

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Helpful?
Thank BandMomTecumseh_OK
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Dear BandMomTecumesh_OK, I would like to thank you for taking the time to write us this review about your recent stay at our hotel. We appreciate your great comments about our courteous staff, our lovely lobby, and our comfy beds. We would like to let you know that our hotel will soon be going through a full renovation. I want...

Reviewed 28 July 2016 via mobile

My husband and I travel quite often and always stay at Holiday Inn Express when available, so we were very disappointed when we stayed at this establishment in Santa Rosa and found it to be in such bad shape. From the outside it was very nice and looked fairly new...the rooms proved a different story. Our room was not very...

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Helpful?
Thank Sandra B
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Dear Sandra B, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Santa Rosa, NM. We are located on Historic Route 66, also near Interstate 40, and Hwy 84 and 54. We are also conveniently located near Blue Hole (Scuba Capitol of the Southwest), and minutes away from Santa Rosa Lake & state park, for boating, fishing and water skiing. Enjoy a leisurely cruise on Historic Route 66 on your way to Santa Rosa Softball Complex, Park Lake (with slide) and golf course, just miles away from the hotel. Begin your day with our complimentary hot Express Start breakfast bar (6 AM to 9:30 AM daily). Relax in our indoor heated pool & spa, or play a game of pool in our game room, or exercise in our fitness room. You will be walking from one of the most unique lobby while making your way to your room, complete with the luxurious Simply Smart Bedding and high-speed Internet in all rooms. We also have two elevators in our hotel. Come enjoy our Southwestern hospitality! ... more   less 

Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435
Region: United States > New Mexico > Santa Rosa
Price Range: $143 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Santa Rosa staff and other travellers.
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Questions? Get answers from Holiday Inn Express Santa Rosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wait for the renovation to be completed”
 of 5 bubbles NeilRocks, 17 Feb 2017 | Read review
“Don't stay here.”
 of 5 bubbles NJTraveler2011, 29 Oct 2016 | Read review
“No comment”
 of 5 bubbles rayt190, 17 Sep 2016 | Read review
“not sure there is one due to freeway and truck stops nearby”
 of 5 bubbles 41dang, 16 Aug 2016 | Read review
“Stay away from this place, if you can.”
 of 5 bubbles sigourneySigourney, 14 Jul 2016 | Read review
5 of 5