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The room wasn't bad it had a kitchenette didn't have enough pots and pans big enough to make my potato salad so I had to make it into pans. There was no oven. As in for the continental breakfast, coffee and a muffin, no juice....More
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 1 week ago
We appreciate you for choosing us while here for your family reunion. We are delighted to read you liked having a fully equipped kitchen in your room and that you had a good stay with us. However, we are sorry for the inconvenience you had...More
I stayed here for 6 months while on assignment in New Mexico. My room was massive, king bed was very comfortable. The hotel is clean and overall very quiet with the exception of the occasional dog barking. The pool area is well kept, although I...More
Thank Christy T
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 21 January 2018
Christy, thank you for choosing Extended Stay America while here for an assignment. We are delighted to read our convenient location and your well-appointed room was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit.
ROACHES... If you are afraid of roaches, do not stay at this hotel. My husband and I were there for two weeks, and had an issue with several big roaches. I notified the front desk manager. Manager said that she will contact someone to fumigate,...More
1 Thank Ray L
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 2 weeks ago
Ray, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More
I checked in on Friday, May 4 where I went up to my room and found nothing but filth! Dirt and dust everywhere! The bathroom door would not close, and the air conditioner did not work! I was in my room less then 10 minutes,...More
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 8 May 2018
It is disappointing to know we couldn't deliver you with a perfect stay. Although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. Your comments are important to us, so they have...More
Overall we are extremely satisfied. I believe, considering there are kitchens, more utensils, dishes, etc. should have been provided. For instance, a mixing bowl, measuring cup, wooden spoon would have come in handy. Also, since there is only a single sink, a dishpan would have...More
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Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 2 April 2018
Ellen, thanks for evaluating your visit at Extended Stay America. We are delighted to know you liked our hotel and had a comfortable stay. However, we are sorry for the inconvenience and your feedback will help us serve our guests better. Thank you once more...More