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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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998 Reviews from our TripAdvisor Community

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Showing 986: English reviews
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Reviewed 4 days ago NEWvia mobile

Overall this is a very nice hotel. The staff was friendly and the room clean. Unfortunately our room's heating/cooling system did not work properly. We had to open the window to cool it off. The only other complaint was a room service tray with half eaten food had been placed outside our room by another guest. That tray stayed there...

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Helpful?
1Thank Louise C
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Louise C, Thank you for taking the time to share your recent experience here at Hotel Encanto. I am disappointed to hear you encountered an inconvenience with your A/C and with the room service tray. I would like to speak with you directly to discuss these issues if you would please call me at 575-532-4208. I look forward to...

Worthington, Minnesota
Reviewed 4 days ago NEW

Property looking a little rough around the edges since our last stay. Room thermometer and coffee maker kaput. Wall paper peeling. Sink faucet in need of repair. Owners need to come to the party with some TLC.

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Helpful?
1Thank kimgtravel
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear kimgtravel, Thank you for sharing your thoughts from your recent stay here at Hotel Encanto although it was less than exceptional. I am concerned about the issues you mentioned and I would like to speak with you directly so we can address these issues immediately. Please call me at 575-532-4208 at your convenience and I hope to hear from...

Reviewed 4 days ago NEWvia mobile

Great location just off hwy 25. Rooms have big city views, sunset and city lights. Across from large mall with cinemaplex. Lobby was really lovely-this was such a great alternative to all the chain hotels. Restaurant onsite but we fid not eat there. Reception staff, Nicolette in particular, were excellent. We had a corner king room that was spacious and...

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Helpful?
Thank Angie N
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Angie N, Thank you for sharing your recent stay with our fellow Trip Advisor readers and for mentioning Nicolette from the front desk regarding the service you received from her. We hope you choose our property again the next time you are in Las Cruces and that you are able to enjoy our outlets as well.

Clearfield, Pennsylvania
Reviewed 1 week ago

We came to visit our friends daughter who is attending New Mexico State and it was suggested to say at the Encanto de Las Cruces. I am glad she did. It is such a warm and inviting hotel. The guest services gal was so friendly and offered some great advise. In fact the entire hotel staff couldn't have been more...

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Helpful?
Thank debfannin
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear debfannin, Thank you for taking the time to share your experience here at Hotel Encanto and for rating it as 5 stars. We appreciate you mentioning the exceptional service you received from our staff and that you enjoyed your room and our outlets. We hope to have you as our guest again soon!

Las Cruces, New Mexico
Reviewed 1 week ago

The service was beyond great! First, I would like to thank Jessie and John for helping me select the ballroom colors, setup, and breathtaking main table back drop. The ballroom looked like a dream come true! I felt I was in a fairytale ballroom. When my daughter walked into the ballroom , her jaw was widely open of disbelief of...

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Helpful?
Thank anachelpaty
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear anachelpaty, We are so happy that your daughter had a night to remember forever during her Quince! Jessie, Jon and the entire catering department pour their heart and souls in to creating memorable and extraordinary celebrations for all to enjoy. Lastly, thank you for sharing your experience for others to read!

Albuquerque, New Mexico
Reviewed 1 week ago via mobile

This month we could not stay in our normal hotel due to all the conventions and sporting activities in Las Cruces. There weren't many places available but we managed to squeeze in here. Our room was right by the elevator, but the noise was such a non issue that we did not even notice it. The room was spacious, clean,...

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Helpful?
1Thank Vera B
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Vera B, Although you were unable to stay at your normal hotel, we are extremely pleased you enjoyed our property and rated it as 5 stars! We hope you loved our property enough to become apart of our Heritage Hotels family and be our guest again soon.

Reviewed 1 week ago

I planned an event at Hotel Encanto this past weekend. Everything was wonderful, as usual. Have held this event at this hotel the past ten years. The banquet staff are beyond compare. The service and food were excellent. The hotel room was immaculate and comfortable, as always. Heard several of our attendees praising the attributes of "Hotel E." Would highly...

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Helpful?
Thank Dale S
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Dale S, We appreciate you sharing the experience you and others had during the event you held here at Hotel Encanto. Thank you for mentioning the service you received from our Banquet staff as they work wholeheartedly to ensure each event is nothing less than the best. We hope to have you again as our guest soon!

Washington DC, District of Columbia
Reviewed 1 week ago

The standout feature of this hotel was the service. Incredibly friendly. Decor was quite cool and unique. Room was spacious, pretty, and clean. Ours faced the pool, which was really loud at points - but quieted down by the time we were going to bed. We had dinner at the lobby restaurant. Margarita was tasty, rest of the food was...

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Helpful?
1Thank sgc9487
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear sgc9487, Thank you for taking the time to share your recent experience here at Hotel Encanto. I am pleased to hear that you enjoyed your overall experience and am glad you were able to experience White Sands National Monument during your stay! We hope you visit us again!

California
Reviewed 1 week ago

This is the second time we have stayed at this wonderful hotel on the hill! We enjoy the nice bedding, the quietness, and the great lighting in the bathroom. However we did not enjoy the bed pillows on this trip - I guess the small pillows are the new style now. We ate breakfast in the hotel and had good...

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Helpful?
Thank BackRoadsCalifornia
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear BackRoadsCalifornia, Thank you for choosing Hotel Encanto as your destination hotel when you are traveling! I am disappointed to hear that you did not find the pillows in the room to be comfortable, but next time you are staying with us, please let the front desk know and we have accommodate you with larger pillows. Thank you for mentioning...

Reviewed 2 weeks ago

On our drive from Florida to Arizona we came across Hotel Enchanto de Las Cruces and how happy we were. It was truly a beautiful, cultural Hotel and less expensive that others on our trip. It was so interesting to read about the history of Las Cruces and look at all the beautiful art work. There is a restaurant right...

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Helpful?
1Thank kathiegil
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear kathiegil, Thank you for taking the time to share your experience here at Hotel Encanto. We appreciate when our guests embrace our cultural theme and art work. We are happy to hear you enjoyed our Garduno's restaurant and hopefully on your next trip you can experience our Azul Ultra Lounge. Look forward to having you as our guest again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: $150 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Encanto De Las Cruces New Mexico
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the pool, which can get pretty loud. Perhaps avoid if possible, though a nice view”
 of 5 bubbles sgc9487, 12 Feb 2017 | Read review
“I always ask for a quiet room.”
 of 5 bubbles BackRoadsCalifornia, 11 Feb 2017 | Read review
“Loved the 1st floor convenience”
 of 5 bubbles Raygunnn, 4 Feb 2017 | Read review
“Ask for a corner room with a view of the Organ Mountains. Super beautiful AND quiet.”
 of 5 bubbles C132ZRnancyc, 30 Jan 2017 | Read review
“Rooms on the 7th floor facing the pool are great to watch the city of Las Cruces!”
 of 5 bubbles gcbmoh, 23 Jan 2017 | Read review
5 of 5