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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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248 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Reviewed 3 days ago NEW

We held a week long conference at the hotel and our expectations were succeeded. Our guests that attended the conference and stayed at the hotel were impressed with how good the service and facilities was. We worked closely with Leandi, Henry Angie and Handry. They were brilliant, always willing to go the extra mile to ensure that our needs were...

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Thank Bruce T
Reviewed 4 days ago NEWvia mobile

A lovely, old world feel. Great staff who work to ensure you feel at home. Nice pool, but not suited to lengths. Anther, smaller pool also available. Comfy rooms but loud air conditioning units. No screens on patio doors so unable to leave open. Nice breakfast buffet selection.

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Thank Jillian C
Silverdale, Washington
Reviewed 1 week ago NEWvia mobile

I have stayed at this hotel numerous times but have never written a review. This hotel is a great comfortable hotel with modern facilities. From the moment you arrive until you leave the staff are concerned with your service. The rooms are adequate for the price range. Breakfast is simple but done with class. A great place to stay on...

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Thank chris c
isle of wight
Reviewed 1 week ago

We at sued here as part of a coach holiday organised by an English senior company it was a long way from reception to our room and the guide got lost! The food was great and the rom was wonderful as were the staff

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Thank plumpet
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for giving us such great and constructive feedback. Thank you for mentioning some of greatest qualities such as our excellent food, comfortable rooms and friendly staff. We look forward to welcome you back in the not so distant future. Warmest regards Daniel Méndez Hotel Director

London, United Kingdom
Reviewed 1 week ago

Stayed at Lord Charles as part of a work event and I must commend the hotel on employing and retaining such friendly and helpful staff! A special mention to Gerald (concierge) who helped arrange transport for me to A&E and then on final day to the Waterfront.

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Thank Snail49
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such positive feedback. Thank you for mentioning what an outstanding job our staff did in assisting you. We are very proud of our staff. I will pass on you good words so they know their hard work paid off. We look forward to welcome you back to NH Cape...

Basel, Switzerland
Reviewed 1 week ago via mobile

I found a live scorpion in the room which was pretty shocking. I can't really blame the hotel staff for this. However what was more of a concern was that this was not an issue at all for the hotel to be concerned about. The front desk was more interested in why there was no wifi in the room! I...

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Thank Fred M
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Fred My sincerest apologies that we could not meet your expectations during your most recent visit to our hotel. Please be advised that the matter has been addressed and the relevant departments investigated and took action where necessary. Once again I'd like to apologise for the inconvenience that was caused. We hope you will allow us to welcome you...

Reviewed 2 weeks ago

The Sunday buffet is an experience. Excellent attention from the staff and a wide variety of outstanding dishes from which to choose. The dining room is sunny and the seating well appointed so that there is a sense of space and calm. Add to that an accomplished pianiste with a comprehensive and well chosen repetoir... what more for a Sunday...

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Thank Martin L
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Martin I am thrilled to read your great feedback on your experience during Sunday Lunch at NH Cape Town The Lord Charles Hotel. We take great pride in our Sunday Lunch and put a lot of hard work to make sure we create timeless memories. Thank you for also mentioning what a wide variety of choices we have as...

Headley, United Kingdom
Reviewed 2 weeks ago

We have stayed here many times over the last 15 years and seen many changes -some good some not. Last year we felt very upset by the seeming decline in service. One year later and the positive changes are obvious. The always friendly staff are generally more efficient and very helpful. The concierge, front desk and lobby staff are charming....

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Thank EILEEN P
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Eileen Thank you for taking the time to give us such an honest and detailed review on your most recent visit to our Hotel. I am happy to read that our staff attended to you every need to make sure you are well taken care off. I will make sure I pass on your gratitude to all the staff....

Cape Town Central, South Africa
Reviewed 3 weeks ago

Upgraded to a suite and was so worth it. Suites have a balcony off the lounge area and a sliding door opening from the bedroom allowing the green and sea view in. Suites are also much roomier than the standard rooms with a very large bathtub and shower. Well worth the extra bucks. The bed was extra comfy. I would...

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Thank loren1972
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Loren I am thrilled to read your positive comments and feedback on your most recent stay at NH Cape Town The Lord Charles Hotel. I am also very happy to read that the upgrade was well worth it. We aim to make sure our guests are as comfortable as possible. We look forward to welcome you back to enjoy...

Reviewed 3 weeks ago

The hotel is conveniently located and the reception is welcoming, but the rooms need an update. I shared a room with my 19 year old son and booked a twin room, but were allocated a room with a king size bed. Luckily I checked this with them when we checked in and the receptionist could allocate a new room to...

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Thank suerR4234RW
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to review you your most recent visit to our establishment. Thank you for also mentioning some of our good qualities such as our great location, welcoming reception area, beautiful restaurant and excellent breakfast. I am very sorry to read that we could not meet your expectation regarding the look and feel of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $124 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Refurbished rooms are a must”
 of 5 bubbles Snail49, 9 Feb 2017 | Read review
“The suites are much larger than the standard rooms and definitely worth an upgrade consideration.”
 of 5 bubbles loren1972, 29 Jan 2017 | Read review
“Supreme Room”
 of 5 bubbles cliffordwitten1990, 24 Jan 2017 | Read review
“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
“Request a superior ground floor room”
 of 5 bubbles Palmeat, 4 Jan 2017 | Read review
5 of 5