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NH Cape Town The Lord Charles

TripAdvisorUSD 119*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 175*
USD 119*
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USD 175*
USD 165*
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NH Cape Town The Lord Charles
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282 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Johannesburg, South Africa
Reviewed 6 days ago NEW

This is not my first time at the Lord Charles. We use the venue for Business meetings. We find the hotel fantastic. The staff are amazing and ALWAYS accommodating no matter what you need! The rooms are a great size and well appointed. I have read several reports of torn linen and rooms needing an upgrade but I did not...

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Helpful?
Thank BronwynStephenson
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Bronwyn I am delighted to read your amazing feedback on you most recent stay at NH Cape Town the Lord Charles Hotel. Thank you for mentioning most of our great qualities as we take pride in the work we put in to make each and every guest feel at home. I will definitely pass on your gratitude to all...

Johannesburg, South Africa
Reviewed 6 days ago NEW

Recently stayed for 6 nights. Reception rooms (including the reception) are beautifully decorated and clearly recently done but the rooms are very small, especially when staying with your children and are in desperate need of a revamp. Linen was stained and torn, pull-out bed was old or damaged and concave so 2 single beds had to be brought in for...

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Helpful?
Thank JoanneCowie
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Joanne Thank you for taking the time to give us your above feedback on your most recent stay at NH Cape Town The Lord Charles Hotel. We have taken all your comments and concerns in to account and have addressed all issues with the relevant departments to investigate and take action where necessary. I can assure you that this...

Nairobi, Kenya
Reviewed 1 week ago via mobile

Spent 3 nights at The Lord Charles while on business in Stellenbosch with 5 colleagues. Hotel is quaint with large grounds that are suitable for walking. It is well located with easy access to the highway and close to a shopping centre. Several good restaurants were a short and relatively safe walk across the street. My room was large and...

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Helpful?
Thank Madren O
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Madren Thank you for taking the time to give us your feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. We appreciate your feedback immensely. Thank you for also mentioning some of our best qualities such as our wide spread at breakfast, comfortable bed, large, clean rooms and great location. I am sorry to...

Cape Town, South Africa
Reviewed 2 weeks ago

We stayed at the Lord Charles, Saturday 8 April. The passage was being painted, the fumes was just unacceptable. I cannot understand how can they let people sleep in these fumes. Both my sister and i have asthma. We both felt very sick the next morning. When we got to our room our bedding was torn, not acceptable!! I complained...

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Helpful?
Thank antoinettecourtney1
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Antoinette We really appreciate your feedback and thank you for taking your valuable time to share your concerns with us regarding your most recent stay at NH Cape Town The Lord Charles Hotel. This is by no means our standard and I can assure you of our best intentions always. The relevant departments have been informed and the necessary...

London, United Kingdom
Reviewed 2 weeks ago

I had stayed at the Lord Charles 3 or so years ago and found the grounds lovely and the room in need of a reno. It has been nicely renovated by the NH Group but the service was not up to standard. I'm not sure if it was fully booked and they were understaffed or just understaffed. The staff were...

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Helpful?
Thank TravelLass01
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us you comments and concerns regarding your most recent visit to our hotel. I am very sorry to read that we did no meet your expectations regarding some aspects of the hotel. I can assure of our best intention always. We hope you will allow us to welcome you back...

Cape Town, South Africa
Reviewed 2 weeks ago

Amazing chef at NH Lord Charles ensured we had a fantastic Gourmet Wine & Dine experience at La Vigna...The rooms have had a great upgrade and all the public areas are bright, welcoming and open.....The bubbly on the breakfast was most welcome, but the cold buffet was a lot better than the hot buffet (including a very invasive chef who...

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Helpful?
Thank Cruzlee
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Cruzlee I am delighted to read that you had such an amazing experience at NH Cape Town The Lord Charles Hotel. The Wine and Dines are one of our most popular events and we put a lot of hard work into it. Thank you for also mentioning what a great job the kitchen did in preparing the food, I...

Reviewed 2 weeks ago

My Wife and I had a very comfortable stay for a period of 5 nights , the room was comfortable but a bit tired and needs a freshening up . the cupboard space could be improved as well . The staff are very pleasant and helpful in every respect . The breakfast is also very good .

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Helpful?
Thank Bev C
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Bev Thank you for taking the time to review your most recent visit to our establishment. I am delighted to read that you had a wonderful experience. Thank you for also mentioning some of our qualities such as the comfortable rooms, friendly and helpful staff and the excellent breakfast spread. We take great pride in our hard work we...

Durbanville, Western Cape, South Africa
Reviewed 2 weeks ago

I recently visited this hotel whilst attending a conference. I have done so often in the past and recalled my good experiences at this hotel. I was thus very keen to stay there again. Alas, my disappointment was huge. The entire place looked aged and less well maintained. As a matter of fact, I was quite surprised that the hotel...

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Helpful?
Thank Douw W
Boksburg, South Africa
Reviewed 2 weeks ago

I usually stay in Stellenbosch when I travel for business, but fortunately Stellenbosch was full. I was thus booked in at The Lord Charles Somerset West. I will definitely stay here again. The best hotel, fantastic location, fantastic view, and delicious food at their restaurant. What also impressed me was the 24/7 room service. It was absolutely stunning and highly...

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Helpful?
Thank mvandermerwe
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am thrilled to read you great review based on your most recent visit to our hotel. Thank you for mentioning some of the hotel's best attributes such as our fantastic location and views, delicious food and 24/7 room service. We take great pride in our work and always go above and beyond to ensure our guests are...

Reviewed 2 weeks ago

I attended the NH Lord Charles hotel on a 2 day business event. Generally the hotel had everything we needed. The anticipation was that a hotel situated among the wine region in Somerset West would be superb but it probably fell a little short of spectacular. In saying that, it was very serviceable and presented us with everything we needed...

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Helpful?
Thank Neil G
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Neil Thank you for taking the time to give us such an extensive and constructive review based on your most recent visit to NH cape Town The Lord Charles Hotel. We appreciate you feedback immensely and will use this to take action were necessary. Thank you for also mentioning some of our best qualities such as our spacious rooms,...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $114 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are travelling with large bags ask for a ground floor room. There is no lift.”
BronwynStephenson, 20 Apr 2017 | Read review
“I had as requested a room designed for a disabled person with easy access .”
, 8 Apr 2017 | Read review
“Rather opt for alternative accommodation”
D0uwW, 7 Apr 2017 | Read review
“Front rooms facing the lawn has tables and chairs outside. There is a good handicap room which we used as my mom is in a wheelchair”
margarets424, 30 Mar 2017 | Read review
“bottom floors are the best”
tcgielow, 30 Mar 2017 | Read review
5 of 5
TripAdvisor
USD 119* /night
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Booking.comUSD 175
Hotels.comUSD 165
PricelineUSD 175
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*Disclaimer
Prices are for 1 room, 2 adults
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