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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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266 Reviews from our TripAdvisor Community

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Showing 237: English reviews
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Alajuela, Costa Rica
Reviewed yesterday NEW

Staff is friendly and helpful in general. The place seems old and it lacks paint in a few areas. It's a bit far from the beach. During 2 or 3 days, there was no hot water to shower in the morning. When I asked about ideas on what to do half a day, I really didn't get anything useful.

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Helpful?
Thank Miaureen
Reviewed 2 days ago NEWvia mobile

We arrived in the early afternoon the Esther was 33 degrees so all we wanted to do after a long flight was a nice cool shower and head to the pool. On arrival the Hotel looked lovely from the outside loads of place around the hotel and very private. There are the local shops just a 5 minute walk away...

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Thank Paiis
Gloucestershire, United Kingdom
Reviewed 2 days ago NEW

This was the second stop on a Saga tour of the Garden Route, right in the heart of the Winelands area. On a busy crossroads by a shopping Mall but the hotel grounds are large enough not to be concerned by this. Staff friendly and helpful, rooms large and the food OK, breakfast was the best meal of the day...

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Thank pgp394
Johannesburg, South Africa
Reviewed 2 days ago NEW

Warm, friendly and professionalism displayed. Meals are salubrious and a variety of that makes it easy to select your choice. Enjoyed the Breakfast Buffets. I would recommend this Hotel to any of my acquaintances.

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Thank gamede
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Gamede I am thrilled to read you amazing feedback. Thank you for mentioning our warm, friendly and professional staff, the great variety of healthy food options to choose from and our amazing breakfast Buffet. These are all attributes we are very proud of. We look forward to welcome you back to our establishment to enjoy another excellent stay. Warmest...

Reviewed 1 week ago via mobile

We went for a year end Sunday lunch for directors of Radio Helderberg and we enjoyed great food in the La Vigna restaurant. It new make-over made the food just that more enjoyable.They have a good wine list and their buffet is unbelievable with a great dessert table.

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Thank CG V
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you very much for you great feedback. We work very hard to ensure our guests are well taken care off. I am happy to read that your function was a success and that you enjoyed all we offered. We look forward to welcome you back again soon to enjoy many more functions at NH Cape Town The...

Cape Town Central, South Africa
Reviewed 2 weeks ago

I stayed at the Lord Charles for about four weeks, and found it lovely. The facility itself was clean, attractive and comfortable; the staff warm and helpful; and the dining first rate. I also loved the pool area which had a lovely combination of sun and shade. Because my employer covered my costs, I cannot comment on costs or value.

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Helpful?
Thank actormichaelgross
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Michael I am thrilled to read your amazing feedback on your most recent visit to our hotel. Thank you for mentioning some of our best attributes such as our attractive facility, comfortable rooms, helpful staff and excellent dining options. I will pass on your good word s to all the staff so they know their hard work is appreciated....

Reviewed 2 weeks ago

Rooms are comfortable,spacious and clean. Very unusual not to have complementary water in the room. Buffet breakfast was good. A dinner in the hotel wine cellar dining room was booked for 15 guests. The food was average but the service unacceptable with there being at least a half hour between the first main meal being served and the last. Overall...

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Thank Nella C
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Nella Thank you for taking the time to give us your feedback on your most recent visit to NH Cape Town The Lord Charles Hotel. We appreciate the feedback of our guests immensely, as this will help us to maintain and improve our level of service in the future. Thank you for mentioning some of our best attributes such...

Eindhoven, The Netherlands
Reviewed 2 weeks ago

I had a wonderful time staying at the Lord Charles. The exceptional staff and management are the reason why I have returned there. Their warmth, attention to detail, and generous hospitality continually make me feel at home again.

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Thank LeidyNL
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Leidy I am thrilled to read your great review on your most recent visit to our establishment. Thank you for your mentions of our exceptional staff and management, the warmth and attention to detail, as well as the comfort of feeling at home. These are all traits we are very proud of. We look forward to welcome you back...

Cape Town, Western Cape, South Africa
Reviewed 2 weeks ago

Our recent long overdue visit to the Lord Charles, as always, far exceeded our expectations. After a warm welcome at reception we went up to our room. It was immaculately clean and had everything we could possibly need, from the flat screen tv, to the carton of soy milk in the fridge to the perfectly lovely view of the gardens...

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Helpful?
Thank ElisabethEastley
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Elisabeth I am thrilled to read you extensive and positive review on you most recent visit to NH Cape Town The Lord Charles Hotel. I am very happy to read that we exceeded your expectations and made your stay a memorable one. Thank you for mentioning all of our great qualities such as the comfortable room and bed, the...

Horley, United Kingdom
Reviewed 3 weeks ago via mobile

Nice large rooms with good showers. No water in rooms which was the only one out of the 7 hotels we have stayed at. Food was very good as was the reception staff. However staff in bar and around pool and breakfast staff were not very accommodating. Had to ask several times for a drink and the look on the...

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Thank travellingJulie13
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Julie Thank you very much for giving us such constructive feedback. We appreciate it it a lot. Thank you for mentioning some of our great qualities such as the large rooms, great showers and excellent food. My sincerest apologies for the inconvenience you experienced during breakfast and regarding the water. I can assure you that is not our standard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $119 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking is allowed on ground floor outdoor patios, and my ground floor suite was fouled for a short time by a heavy smoker next door.”
 of 5 bubbles actormichaelgross, 7 Mar 2017 | Read review
“Refurbished rooms are a must”
 of 5 bubbles Snail49, 9 Feb 2017 | Read review
“The suites are much larger than the standard rooms and definitely worth an upgrade consideration.”
 of 5 bubbles loren1972, 29 Jan 2017 | Read review
“Supreme Room”
 of 5 bubbles cliffordwitten1990, 24 Jan 2017 | Read review
“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
5 of 5