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Protea Hotel by Marriott Franschhoek

Certificate of Excellence
04/07/2017 05/07/2017
1 room 2 adults 0 children
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Protea Hotel by Marriott Franschhoek
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357 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott Franschhoek
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Showing 328: English reviews
UK
Reviewed 27 February 2017

This is a good solid option for Franschoek. In the past I've stayed at Le Franschoek HOtel & SPa but I was on a lower budget this time. The protea is at the start of the strip of the town, walking distance to everything. The rooms we re clean and well serviced. Not really to my taste but the bed...

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Helpful?
Thank LuigiBUk
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear LuigiBUK Thank you very much for taking the time to rate and review your recent stay with us.We as TEAM appreciates your wonderful feedback. We look forward to welcome you back! Kind Regards Management and TEAM

London, United Kingdom
Reviewed 24 February 2017

My wife and I stayed here for 4 days as we worked our way exploring the winery's here, before heading off down through The Garden Route. The Protea Hotel was ideally located and the facilities here were just wonderful. The swimming pool and sunbeds were an added bonus at the end of each day. The staff were very friendly, polite...

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Helpful?
Thank 280jeffv
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear 280jeffv Thank you very much for taking the time to complete the GUEST Satisfaction Survey with regards to your recent stay at Protea Hotel by Marriott ® Franschhoek. We are indeed delighted to hear that you have enjoyed your stay with us and that our STAFF made your stay memorable, providing you with friendly and helpful service. Thank you...

Horley, United Kingdom
Reviewed 17 February 2017 via mobile

Probably the worse hotel for service and decor. Food abysmal. The location is good and that's it. It's noisy, tired and needs to be seriously updated. The pool loungers were dreadful and such a shame as the pool itself is nice. Breakfast was so disappointing using cheap breads and again service terrible. Three times I asked for tea. The cooked...

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Helpful?
Thank mootymeister64
JRJennyJR, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Mrs. Chambers Thank you for taking the time to share your comments with us. The below comments are most disappointing as we are known for our friendly and attentive STAFF. Clearly from your feedback there has been lapses in our service delivery which we have on your email and investigation taken the necessary corrective measures to ensure that our...

Durban, South Africa
Reviewed 14 February 2017

We had a very large room with a balcony, full spacious bathroom and very comfortable bed. The staff were very friendly and helpful, very good breakfast, safe parking on site, beautiful mountain views. The hotel is very conveniently situated and within walking distance of all the shops and restaurants in Franschhoek. The receptionist, Charlene, was very helpful and assisted us...

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Helpful?
Thank jenikambo
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear jenikambo Thank you very much for taking the time to rate and review your recent stay, as it was a pleasure having you here as our GUESTS, we appreciate your wonderful review and look forward to welcome you back with our new and exciting product. Kind Regards Management and TEAM

London, United Kingdom
Reviewed 11 February 2017

We did not expect much from this hotel. Last minute booking. Franschhoek is very busy at this time of the year and Protea was our only option left... Well, the staff is nice. Breakfast is good Night reception very good The bedroom is a little bit tacky but the bathroom are clean. Our bedroom had a rug to mask the...

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Helpful?
Thank LondonHi
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear LondonHi Thank you for your wonderful review, as TEAM we are delighted to hear that you have enjoyed your stay with us and that we met your expectations. I would also like to take this opportunity to advise that we are currently getting ready to undergo a major renovation of our GUESTS areas, these areas are sure to provide...

manchester
Reviewed 8 February 2017

Stayed here for three nights. Had a ground floor room which overlooked the garden and pool. Unfortunately it was close to where staff got their supplies for cleaning the rooms, so it could be a little noisy in the morning. The rooms are large, but are a little tired looking. Air conditioning is very efficient. There is a fridge in...

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Thank bj_webster
Llandudno, United Kingdom
Reviewed 7 February 2017 via mobile

Great breakfast. Relaxing pool area. Very central so light stroll to restaurants. Rooms are old fashioned with thin walls so a little noisy but otherwise excellent. They all overlook the pool so the ground floor rooms are ideal for pool users. Large car park for 30 room hotel. We loved it and would definitely stay here again.

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Thank John L
Toronto, Canada
Reviewed 3 February 2017 via mobile

We only spent a night here, but liked the homey cottage feel of the room (pool side, second floor). Located at the entrance to Franschhoek, it is quiet, within walking distance to anything within the town core, and in immediate vicinity to one of the best restaurants (Ryan's Kitchen) and a great breakfast place, BCCCIS. Rooms were comfortable, but the...

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Thank TravelandLearn_11
Reviewed 28 January 2017

Good place to stay...apart from our room. Great space but no light! Don't let this put you off the hotel though, good service generally, good breakfast and central location. The only light source was from two ceiling vents and a door that opened up onto the landing wall...not what I'd expect for a suit of rooms!

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Helpful?
Thank Tom R
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Tom R Thank you for taking the time to rate and review your recent stay with us. As it was an absolute pleasure having you here as our GUEST,we appreciate your feedback and are delighted to hear that you had a great stay. I am pleased to inform you that we are currently getting ready to undergo a major...

Reviewed 22 January 2017 via mobile

It's a great venue if you want to do a wine tour in this region...Does what it says on the tin..I want to add very friendly and helpful staff!..If you want boutique and expensive , go elsewhere but if you want a clean , centrally located hotel, this is perfect!

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Helpful?
Thank RIAAN D
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear RIAAN D Thank you for taking the time to rate and review your recent stay with us, as a TEAM we appreciate your positive feedback and are delighted to hear that you've enjoyed your stay with us. Thank you again and come visit us soon! Kind Regards Victoria Boonzaaier 021 876 3012

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04/07/2017 05/07/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 

Additional Information about Protea Hotel by Marriott Franschhoek

Address: 33 Huguenot Street, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Price Range: $138 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Franschhoek
#3 Business Hotel in Franschhoek
#10 Luxury Hotel in Franschhoek
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Franschhoek staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Franschhoek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Room 7 at all costs.”
JimEdinburghNewTown, 16 Mar 2017 | Read review
“Definately prefer a room from the gardenside.”
TSN63, 2 Mar 2017 | Read review
“Room no. 3 - right at the end of the passage.... very quiet & private .... the room is huge”
jenikambo, 14 Feb 2017 | Read review
“do not get a room on the street side”
LondonHi, 10 Feb 2017 | Read review
“Any room apart from the suit!”
P8519GNtomr, 28 Jan 2017 | Read review
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