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Holiday Inn Express Hotel & Suites West Long Branch

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Traveller (37)
Room & Suite (27)
Dining (7)
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Overview
  • Excellent54%
  • Very good30%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“pancake machine”(7 reviews)
“indoor pool”(26 reviews)
“front desk”(51 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites West Long Branch
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Special Offer: Book Direct and Save
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (352)
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Traveller rating
175
101
38
11
10
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LanguageEnglish
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175
101
38
11
10
Show reviews that mention
All reviewspancake machineindoor poolfront deskking suitefree breakfastthe hotel is cleanyogurtminute driveplatinum memberfourth floorwould definitely stay here againmonmouth mallthe breakfast areaconvenient locationnew jerseythe jersey shorea great stay
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1 - 5 of 335 reviews
Reviewed 2 days ago

I called a few days in advance to try to get an early check-in as we had a wedding at 5:30. I was told they could not guarantee it. We arrived at 2:38. Our room was not ready. We went to lunch and did other...More

Thank E5086CLnancyb
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded today

We sincerely apologize that this was your experience, and we are very disappointed you had such a negative experience. We are doing our very best to provide all of our guests with an exceptional stay, and we're disappointed we fell short. Again, we sincerely apologize...More

Hotel's Favourite
Reviewed 14 April 2018

Stayed there two nights for my grndson's gymnastics meet. Everyone we met on the front desk staff were super friendly and went above and beyond to help us when needed. The housekeeper on our floor was very outgoing and made us feel very welcome. On...More

1  Thank Judy W
Response from Hotels_Unlimited_Inc, Owner at Holiday Inn Express Hotel & Suites West Long BranchResponded 16 April 2018

Thank you!

Reviewed 2 days ago via mobile

Check in was listed as 3:00 PM. We arrived at 3:00 and we're told the rooms weren't ready and it would be 15-20 minutes and someone would call us. Ok. 40 minutes later I called the front desk and they said the rooms weren't ready...More

Thank ClamNewton
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded today

We are very sorry and disappointed that this was your experience. We have reviewed your concerns with management and the staff. Though our rooms should have been ready at 3:00 PM for check-in, the service and communication should have been better than it was. Again,...More

Reviewed 2 weeks ago

The arrival experience was a nightmare. Although there were several guests waiting to be checked in, there was only one staff member checking guests in. It took about 15 minutes before I got to the reception desk. While checking in, my credit card was apparently...More

Thank Ram368
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 2 weeks ago

We are very sorry to hear that you did not completely enjoy your recent stay with us at the Holiday Inn Express & Suites West Long Branch. After reviewing your concerns with management, we would like to take this opportunity to respond. As per the...More

Reviewed 2 weeks ago via mobile

My company stays at the West Long Branch New Jersey location when we are in your area. We were going to switch to another hotel because in the past year or so there was so much unprofessionalism going on there that we were not happy....More

Thank cwestley86
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
USD 104 - USD 293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 104 - USD 293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (37)
Room & Suite (27)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
pinkrokker
20 July 2017|
AnswerShow all 3 answers
Response from Jenny H | Property representative |
Yes! We have mini-fridges in every guest room, so there is no need to reserve one. We look forward to seeing you soon!
1
Vote
britty123
15 June 2017|
Answer
Response from Jenny H | Property representative |
Good morning! Our King Suite has a king bed and a pull out couch. All of our guest rooms were last renovated in 2008. If you have any further questions, feel free to reach out to the hotel at your convenience. We would be... More
0
Votes
Sue W
20 March 2017|
AnswerShow all 9 answers
Response from Jenny H | Property representative |
Thanks for your question! A hairdryer, iron, Keurig coffee maker, safe, and mini-fridges are provided in all of our guest rooms!
0
Votes
Room Tips
"I usually ask for a quiet location and the staff has always been more than accommodating."
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"All rooms have been clean and well kept."
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"Pick a room near an exit."
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"I like an upper floor room but they are very accomodating for whatever preference a guest has as to room..."
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