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Disinterested and uninviting person at check-in... Shabby and odoriferous lobby area... room furniture & carpeting were old & worn. Positive notes are the cleanliness of the bsthroom and the comfortable bed. Undoubtedly, one of the least favorite experiences in my 40 years of travelingMore
Thank Mary Theresa F
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 6 May 2017
Mary, we strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. Our goal is to provide clean and well-maintained suites to all our guests, combined with excellent service, and we obviously fell short in this case. We can...More
I was greeted by Najja who was very nice and friendly and moments later I met Daouda he was very helpful and I remember seeing a lot of trophies and awards for the hotel so I felt very peaceful!!! I commented on these adorable little...More
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 25 April 2017
Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America - Somerset - Franklin. Thank you for mentioning our staff, especially Najja and Daouda. They are true assets...More
I went to this particular Extended Stay in Somerset New Jersey. The room was very clean and the area had a couple of stores, and a restaurant. It's easy to get a cab or you can catch an uber to get to another area. But...More
Long term work assignment. Home away from home, good service, nice people prompt response from the employees. I do which they have some outside benches or a gazebo, sometimes is not fun to be outside if there is no place to sit.
Over the last 10 years travelling with work I could conservatively estimate that I have spent hundreds of nights in Extended Stay hotels. This hotel is about what you would expect from the chain and maybe a little more. The rooms are clean, the smell...More
Thank John L
Response from Manager_11525, Manager at Extended Stay America - Somerset - FranklinResponded 11 May 2017
Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. In response to your feedback, I am coaching our team to ensure this does not happen again....More
USD 90 - USD 138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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