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Extended Stay America - Somerset - Franklin

Expedia.comUSD 115*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Somerset - Franklin
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Somerset, New Jersey
Reviewed 1 week ago

I would say I had a very good experience staying in this hotel. The staffs are extremely helpful and warm. The kitchenette was extremely helpful. Rooms are clean and spacious.I would highly recommend to stay in this hotel

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Helpful?
Thank alokac2017
00esa, General Manager at Extended Stay America - Somerset - Franklin, responded to this review

Thank you so much for confirming to others that what a great choice Extended Stay America - Somerset - Franklin is! We are delighted to know your well-appointed room and our outstanding hospitality helped make your stay a memorable one. We appreciate your recommendation and hope to be your hotel of choice every time you visit our area. Sincerely, General...

Ann Arbor, Michigan
Reviewed 2 weeks ago

My first time staying with ES America and it wasn't bad. I had a single studio with kitchenette. You have to ask for utensils, pots, cups, plates, etc. They have an "ordering system" and one calls the front desk to request these things. They delivered them promptly. However, you will need to supply your own paper towels, and if you're...

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Helpful?
Thank Lynn J
00esa, General Manager at Extended Stay America - Somerset - Franklin, responded to this review

Lynn, thank for being our guest at Extended Stay America - Somerset - Franklin. We are glad you liked your room and the kitchenette. To ensure cleanliness our brand standards ask us to keep kitchenware it at the front desk. It's nice to know you and your furry friend enjoyed your overall stay with us, and we look forward to...

Telford, Pennsylvania
Reviewed 2 weeks ago

Disinterested and uninviting person at check-in... Shabby and odoriferous lobby area... room furniture & carpeting were old & worn. Positive notes are the cleanliness of the bsthroom and the comfortable bed. Undoubtedly, one of the least favorite experiences in my 40 years of traveling

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Helpful?
Thank Mary Theresa F
00esa, General Manager at Extended Stay America - Somerset - Franklin, responded to this review

Mary, we strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. Our goal is to provide clean and well-maintained suites to all our guests, combined with excellent service, and we obviously fell short in this case. We can assure you that what you experienced is not acceptable by our standards, and we will...

Baltimore, Maryland
Reviewed 4 weeks ago via mobile

I was greeted by Najja who was very nice and friendly and moments later I met Daouda he was very helpful and I remember seeing a lot of trophies and awards for the hotel so I felt very peaceful!!! I commented on these adorable little bear magnets and Daouda gave me one it was super cute and I really enjoyed...

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Helpful?
Thank candyconn410
00esa, General Manager at Extended Stay America - Somerset - Franklin, responded to this review

Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America - Somerset - Franklin. Thank you for mentioning our staff, especially Najja and Daouda. They are true assets to our team, and I will be sure to share your compliments. We appreciate you...

Reviewed 5 weeks ago via mobile

It is close to walk to the restaurant . Hotel is very beatiful,clean and have a good kitchen with a full size fridge .Staff is nice here . I go there twice and definitely recommed to friends and family here.

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Helpful?
Thank Susan G
monmouth junction
Reviewed 18 April 2017 via mobile

I went to this particular Extended Stay in Somerset New Jersey. The room was very clean and the area had a couple of stores, and a restaurant. It's easy to get a cab or you can catch an uber to get to another area. But I must talk about the staff at Extended Stay in Somerset NJ. His name is...

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Helpful?
Thank valeriew339
Somerset, New Jersey
Reviewed 12 April 2017

Long term work assignment. Home away from home, good service, nice people prompt response from the employees. I do which they have some outside benches or a gazebo, sometimes is not fun to be outside if there is no place to sit.

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Helpful?
Thank garciaam18
Charlotte, North Carolina
Reviewed 4 April 2017

Over the last 10 years travelling with work I could conservatively estimate that I have spent hundreds of nights in Extended Stay hotels. This hotel is about what you would expect from the chain and maybe a little more. The rooms are clean, the smell from other guests cooking is not overwhelming (hallway Sunday pot smell notwithstanding) and it was...

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Helpful?
Thank John L
Manager_11525, Manager at Extended Stay America - Somerset - Franklin, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. In response to your feedback, I am coaching our team to ensure this does not happen again. Thank you very much for bringing this to our attention. Please contact me, at SOM@extendedstay.com,...

Reviewed 6 March 2017 via mobile

I don't expect the four Seasons but I have stayed at Extended Stay before and was satisfied. A place to sleep on a weekend of work travel. However at this location I have just had the saddest experience I have ever had checking into a hotel. I arrived to check-in March 5th at Aprox. 5 pm. Upon arrival it seemed...

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Helpful?
Thank aste5
Manager_11525, Manager at Extended Stay America - Somerset - Franklin, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the bad experience you had at our hotel. We appreciate you bringing these issues to our attention. I have addressed this with our employees in question, so this does not happen again. I am glad you were taken care of...

Reviewed 21 February 2017 via mobile

This ESA always make me feel welcomed and accommodates my every need. They truly go above and beyond any expectation I have ever had. As mentioned in the title, I stay here weekly for business. The rooms are always very clean (kitchen and bathroom included), they are also very comfortable. It is more than enough space for two people. The...

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Helpful?
Thank Brandon B
Manager_11525, Manager at Extended Stay America - Somerset - Franklin, responded to this review

Your feedback is important. Thank you for sharing. I am pleased to read you felt welcomed at our hotel. It is also good to know you received suitable accommodations while staying with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Laundry Service
  • Multilingual Staff

Additional Information about Extended Stay America - Somerset - Franklin

Address: 30 Worlds Fair Dr, Somerset, NJ 08873-1346
Region: United States > New Jersey > Somerset
Price Range: $131 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Somerset - Franklin 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Somerset
Extended Stay America Somerset
Somerset Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Somerset - Franklin staff and other travellers.
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Plano, Texas

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose the rooms with windows overseeing the road. You can a good view of the outside”
alokac2017, 15 May 2017 | Read review
“good service”
Jerry865, 27 Oct 2016 | Read review
“Quiet and Value”
njresident96, 19 Aug 2016 | Read review
“Bring own dishes and leave by 10am!!”
914laurenw, 10 Aug 2016 | Read review
“Choose this hotel only if you do not get any other accomodation”
dubeyr09, 1 Aug 2016 | Read review
5 of 5
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USD 115* /night
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Prices are for 1 room, 2 adults
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