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Sonesta ES Suites Somerset

287 reviews
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Traveller (64)
Room & Suite (63)
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Overview
  • Excellent55%
  • Very good24%
  • Average10%
  • Poor3%
  • Terrible8%
Travellers talk about
“full kitchen”(19 reviews)
“front desk”(34 reviews)
“living room”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Offers from Sonesta ES Suites Somerset
Special Offer: Free Breakfast & Wi-Fi
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (287)Write a Review
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150
68
30
9
24
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All reviewsfull kitchenfront deskliving roomfully functional kitchenbarbecue areagreat layoutpaper towelsbasketball courtextra roomhot breakfastfree breakfastexcellent place to stayan extended stayother hotelsa great staywould definitely stay here againshuttle service
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21 - 25 of 281 reviews
Reviewed 21 August 2017

Sonesta is always my first choice of hotel to stay at whenever I am in the US! It doesnt matter which branch, I know I'll receive the same treatment and service. It has never failed me. Service is superb, the rooms are immaculately clean and...More

Review collected in partnership with this hotel
Thank Charissma F
Response from Vanessa S, General Manager at Sonesta ES Suites SomersetResponded 23 August 2017

Thank you for your review! It’s a pleasure to know that when you’re traveling, Sonesta ES Suites is your hotel of choice! We hope you visit the Sonesta ES Suites in Somerset again soon so we can earn that 5 bubble review. Warm Regards, Vanessa...More

Reviewed 18 August 2017

Musty odor in room, never went away. Complimentary breakfast unappetizing. Pool full of screaming kids from 9 am to 8 pm. Desk staff nice. Would not stay in these hotels again! Pay a bit more and stay somewhere decent.

Review collected in partnership with this hotel
Thank Gail W
Response from Vanessa S, General Manager at Sonesta ES Suites SomersetResponded 23 August 2017

Thank you for your review. I am sorry to hear that your stay did not go as planned. I will be sure to speak to my Department heads about your concerns. Warm Regards, Vanessa S. General Manager

Reviewed 14 August 2017

Management discriminated and tried to humiliate me. Corporate never responded back to me I am not sure corporate even were informed of the actual incident as the complaint was taken by a customer care person whom directly stated that she was in contact with the...More

Review collected in partnership with this hotel
Thank Lawrence S
Response from Vanessa S, General Manager at Sonesta ES Suites SomersetResponded 24 August 2017

I would like to thank you for taking the time out of your schedule to review our hotel. Here at Sonesta we have a payment policy in place for all of our guests which was communicated on several different occasions. It is never pleasant when...More

Reviewed 14 August 2017

The hotel is OK and the front desk staff is also good, but the issue I have is that they will not clean the rooms each day and that's not a problem if you stay one or two days. I stayed five days and they...More

Review collected in partnership with this hotel
Thank R7378TEmike
Response from Vanessa S, General Manager at Sonesta ES Suites SomersetResponded 14 August 2017

Thank you for your recent review on your stay at the Sonesta ES Suites in Somerset. I am so incredibly sorry that you were disappointed with our housekeeping services. Being an extended stay hotel our services are a little different than other hotels that you...More

Reviewed 12 August 2017

First I'll say that the front desk staff is very Nice and do try and be accomodating. It was pouring rain whenever I arrived. So after waiting an hour (yes I did arrive before 3), I was given a room. I reserved a King Sized...More

Thank loridigman
Response from Vanessa S, General Manager at Sonesta ES Suites SomersetResponded 17 August 2017

Thank you so much for your review. Please accept my sincere apologies for your most recent experience at our hotel and I am even more sorry for the delay in a response by management for your concerns. Unfortunately your concerns were not forwarded to my...More

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13456757
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Free Parking
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Laundry Service
Self-Serve Laundry
Free Parking
Multilingual Staff
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 110 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 110 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (64)
Room & Suite (63)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
TonyP5050
11 August 2015|
Answer
Response from Matthew W | Property representative |
Our location used to be a Staybridge Suites. We allow a pet up to 50 pounds and charge $75 for a 1 to 2 night stay and $150 for any stay over 2 nights. We kindly ask that reservations with pets contact the hotel... More
0
Votes
Lois W
25 May 2015|
Answer
Response from Matthew W | Property representative |
The lobby and public space, as well as half the rooms are complete. Construction will continue until September/October.
0
Votes
Mike K
18 October 2014|
AnswerShow all 3 answers
Response from SonestaGM | Property representative |
Hi Mike, You need to be at least 21 years old to check in to our hotel.
0
Votes
Room Tips
"Stay close to the front."
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"Ok good room and clean"
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"Clean, roomy and comfortable. Terrible management."
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"Two seperate bedrooms with each one having their own bath makes it like home"
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