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I recently stayed at the Courtyard Somerset for 2 nights while on a business trip.
Pros: Nice lobby and common areas on the first floor that appear to be recently renovated. Staff was extremely friendly and was able to get me into a King room...More
Response from tlcsomerset, Manager at Courtyard SomersetResponded 2 days ago
Thank you for your review. We do appreciate it and value your feedback. It helps us continue to improve upon our core promise which is to provide a enjoyable experience for every guest.
Such a shame to give this facility a poor rating because the check-in staff was so friendly. But carpet, bathroom and pull out sofa old and worn out. Walls thin - we heard too much from adjoining room. I always expect more from Marriott.
Response from tlcsomerset, Manager at Courtyard SomersetResponded 1 week ago
Thank you for staying at the Courtyard Somerset. I sincerely apologize for inconveniences you experienced during your stay. Your feedback will be shared with the team for consideration. Thank you for your feedback.
We stayed one night - came in late and left early morning. Hotel staff was very pleasant and efficient. Lobby and public areas of the property are clean and updated. Room was descent but a little worn. Overall it was a perfectly fine place for...More
Stayed at the Courtyard Marriott this weekend for my niece's wedding. Hotel staff were wonderful and very accommodating. Bed and pillows were extremely comfortable. Housekeeping was very efficient. I would definitely stay here again.
Clean but not as clean as last year, there are now stains on the sofa, and the mattress was too soft. The extra sheets left for us were stained. Housekeeping left a lot to be desired a far as common sense. If you remove 3...More
Response from tlcsomerset, Manager at Courtyard SomersetResponded 12 June 2017
As service is the only product that we sell and to hear it was lacking bothers me, as the person responsible for it. I will address this with the housekeeping staff.
I appreciate you taking the time to provide feedback regarding your experience.
USD 101 - USD 274 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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