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We stayed here while visiting New York City (Manhattan, mostly).
We wanted a hotel with suites (specifically: a bedroom with a door) as we travelled with young children and wanted to be able to put them down for bedtime while still being able to stay...More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Secaucus - New York City AreaResponded 7 December 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More
I stayed here for a week this past July. The Front Desk staff is GREAT! The house keepers are also great!
The rooms are nice and for the money it can't be beat!
They have a wonderful pool, and a very nice and clean guest...More
Date of stay: July 2018
1 Thank marvin a
Response from 00esa, Manager at Extended Stay America - Secaucus - New York City AreaResponded 22 July 2018
Marvin, thank you for choosing Extended Stay America. We are delighted to know you loved each and every aspect of our hotel and that you had a great stay. Your wonderful compliments will be shared with the entire team. We look forward to seeing you...More
Price was right for the value received but don't expect luxury. I stayed here traveling as a single guy traveling for a few days of visiting family so expectations were modest. Room was clean enough and bedding and towels adequate. No one came through to...More
Date of stay: November 2018
Response from 00esa, Manager at Extended Stay America - Secaucus - New York City AreaResponded 3 December 2018
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked your room. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our service and facilities...More
This hotel desperately need a remodel. There is not one ice machine in the whole hotel. Ridiculous! Their towels are as thin as paper. The only good thing about this hotel is that it is near the Bus Stop for the 320 bus into NYC....More
Date of stay: December 2018
Response from 00esa, Manager at Extended Stay America - Secaucus - New York City AreaResponded 1 December 2018
CyndyJoPo, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More
The hotel is Ok. Good price, excellent location.
But.... I arrived around 2am and they have just one person working, he was wearing headphones, very angry and extremely rude.
He charge me 50 dollars extra just because I arrived 2am ( I called early and...More
Date of stay: November 2018
Response from 00esa, Manager at Extended Stay America - Secaucus - New York City AreaResponded 28 November 2018
Mauro, thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service...More