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Holiday Inn Saddle Brook

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Holiday Inn Saddle Brook
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166 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Saddle Brook
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Showing 160: English reviews
Bogota, New Jersey
Reviewed 22 February 2013

Recent stay at this hotel turned into a fiasco. When after booking a night online and requesting a smoking room to accomodate the guest who was with me, I had recieved exactly what I was expecting to. However, after leaving the hotel in the morning to grab lunch and deciding we'd like to stay at the hotel for another night...

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Helpful?
Thank william m
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear william m, Thank you for taking the time to express your thoughts and concerns. We value you as our guest and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. We have sent you a private message regarding your review. Sincerely, Zelyn N...

Philadelphia, Pennsylvania
Reviewed 19 January 2013

This is the 2nd time I have stayed at the property. I'm a Priority Club Elite member and travel frequently. This property has gone down hill since my last stay. The rooms are not given much care and are just over the treshold of acceptable. The breakfast is nothing better or slightly worse than a Holiday Inn Express fee breakfast....

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Helpful?
Thank powerpackperk
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear powerpackperk, Thank you for being a Priority Club Platinum Member and leaving feedback of our property. I am pleased that you found our location to be convenient for your needs. I am deeply sorry that you found your stay less than satisfactory due to the condition of the room accommodations that you were given and breakfast not living up...

Macungie, Pennsylvania
Reviewed 18 January 2013

I was recently in the New York area for a conference. This hotel was close to the City, but much more reasonably priced than one would find in NYC with the same amenities. The lobby was clean, bright and inviting. The person at the desk, Tiffany, was great. She was very friendly and helped us sort out some confusion in...

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Helpful?
2Thank WRVino
Ovid, New York
Reviewed 1 January 2013

My boyfriend and I were attending a Giants football game on a Sunday in December 2012 so we stayed here the Saturday night before. I wish we hadn't. The front desk staff were not at all friendly. The main reason we chose this hotel was because of the indoor pool but when we arrived, the pool was closed for maintenance....

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1Thank Cassy M
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear Cassy M, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you received service which...

MA
Reviewed 27 December 2012

There is a certain level of comfort you expect with a Holiday Inn, especally when one is paying a certain amount of money for a room. This was well below that standard.There are lots of nice hotels in neighboring Paramus, this isn't one of them. The place wasn' really dirty becasue of the maid service. It was dingy from the...

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Helpful?
2Thank deevah77
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear deevah77, Thank you for taking the time to express your thoughts and concerns. I am deeply sorry for the over all issues you had during your stay. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. I have sent you a private message to obtain some additional...

Reviewed 5 December 2012 via mobile

Average hotel price and appearance. Was warned that they would be working on plumbing from midnight until 5 AM. Problem was when I went to take my shower water temperature needed to be constantly adjusted to keep me from scalding myself or from freezing. Not sure if this is the problem they were trying to fix, or a problem they...

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Helpful?
Thank SimmJim
Management08031, Manager at Holiday Inn Saddle Brook, responded to this review

Thank you for choosing the Holiday Inn Saddle Brook for your stay. We appreciate your business and look forward to you staying with us again. Regarding the water issue, we have resolved it to ensure all future stays do not face any issues. We regret any inconvenience this may have caused you, but the problem is now fixed. We look...

Saint Cloud, Minnesota
Reviewed 23 November 2012 via mobile

Terribly dirty. Terrible front desk staff. Water on floor in rooms. Another room wouldn't drain the handicapped showers. Burnt out light bulb in another room and front desk said they couldn't do anything about it. Was here with a group of 38 people. Never coming here again. Too many options. It's cheap for a reason.

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Thank Verditec
IHGCare, Guest Relations Manager at Holiday Inn Saddle Brook, responded to this review

Dear Verditec, Thank you for bringing your experience to our attention. Please accept our deepest apologies for the issues you had encountered specifically with the condition of the rooms and the front desk staff. Thank you for bringing these issues to our attention as they will be definitely looked into and our team will take actions accordingly. Your feedback is...

Brighton, United Kingdom
Reviewed 9 November 2012

Having had problems in New York, so glad to find this hotel had a room for the night. Bed room was excellent with very comfortable beds, good TV and bathroom. Had a nice meal in the evening in the hotel. Due to problems following hurricane and impact on power the pool wasn't available, but understandable in the circumstances. We didn't...

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Helpful?
Thank Indytv
Management08031, Manager at Holiday Inn Saddle Brook, responded to this review

Thank you for choosing the Holiday Inn – we were happy to serve you. Our staff strives to make our guests happy and comfortable and we are glad we were successful in doing so. Please come back to our hotel and we ensure your stay will be just as pleasant!

Woodbridge, New Jersey
Reviewed 5 November 2012

We stayed at this Holiday Inn recently for a wedding. Location was good and easy to get to. Check in was smooth but there was some confusion over the time of the shuttle leaving which was frustrating. We hurried up to get ready in time for what they swore was the departure time, only to find out it was an...

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Helpful?
Thank CornflakeGirl80
Management08031, Manager at Holiday Inn Saddle Brook, responded to this review

Thank you for choosing the Holiday Inn Saddle Brook for your stay. We appreciate your input as we value our guest’s comments and we continue to strive for excellent service based on our guest opinions and comments. We humbly apologize for the issues with the shuttle - we outsource our shuttle driving so there is often confusion as we are...

Michigan Center, Michigan
Reviewed 31 October 2012

hi its the beauchamp dale and lori. You all made our expierance the best. On a wim no plans just ask Angel or Allen they give you a direction just go with it. It was awesom they go above and beyond their call of duity. Thes guys have the biggest hearts. Again no plans no resveration no bed they were...

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Helpful?
Thank lori b
Management08031, Manager at Holiday Inn Saddle Brook, responded to this review

Thank you for choosing the Holiday Inn –Budd Lake for your stay. We appreciate your input as we value our guest’s comments and we continue to strive for excellent service based on our guest opinions and comments. We are glad you enjoyed your stay and look forward to your 3rd visit back at our hotel!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Stay at the new Saddle Brook, New Jersey! Located just off Interstate 80 and the Garden State Parkway. Standing 8 stories high, you will capture a breathtaking view of New York City's skyline from our Executive Floor. Whether it's meeting space, guestrooms, or just to visit. Let the Saddle Brook Hotel make this a time to remember. ... more   less 

Additional Information about Holiday Inn Saddle Brook

Address: 129 Pehle Ave, Saddle Brook, NJ 07663-5223
Region: United States > New Jersey > Saddle Brook
Price Range: $91 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Saddle Brook 3*
Number of rooms: 156
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Also Known As:
Holiday Inn Saddle Brook Hotel Saddle Brook
Saddle Brook Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Saddle Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here at all!!!!”
 of 5 bubbles 597jacquelinep, 25 Jul 2016 | Read review
“Don't choose!!”
 of 5 bubbles mweiss2016, 16 Feb 2016 | Read review
“there is a pool but I don't believe it is available anymore to use”
 of 5 bubbles Gemini27, 7 Jan 2016 | Read review
“Don't give this a thought”
 of 5 bubbles 835camillee, 9 Sep 2015 | Read review
“go elsewhere!”
 of 5 bubbles CherylnDwayne, 1 Sep 2015 | Read review
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