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DoubleTree by Hilton Hotel Newark Airport

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DoubleTree by Hilton Hotel Newark Airport
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1,256 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Newark Airport
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Showing 1,211: English reviews
San Francisco, California
Reviewed 3 October 2016

Long day and little sleep to start with, one hour flight delay only to arrive at EWR after cross country trip and watch a never ending parade of every other hotel shuttle picking people up...some two & three times, while we waited over half an hour for ours to show up once. We were all calling the hotel...and getting transfered...

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Helpful?
1Thank AllaraT
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It is disappointing to read that we missed a number of opportunities to make your experience with us pleasurable. Your stay does not reflect the excellence in which we strive to achieve and we apologize for any delays you experienced with our shuttle service. We understand your frustrations and will look into your comments about your interactions with our staff....

Palmerton, Pennsylvania
Reviewed 3 October 2016 via mobile

No response after 2 emails to the manager who had a note on the back of our receipt. This is what I sent him. Dear Mr. Spagnolo, Please allow me to introduce myself. My name is Lisa and the purpose of this email is to inform you of how “disappointed” we were with our stay at your hotel. First let...

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Helpful?
Thank llongledo
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

First and foremost, we like to take the opportunity to apologize for the challenging experience you were faced with when checking in. Your feedback concerns us as this is not the experiences we wish to deliver. Although we are pleases one of our team members were able to assist you with your parking voucher, we do regret any misinformation you...

Reviewed 2 October 2016 via mobile

I had an unplanned stay over due to my flight getting cancelled from Newark. The Doubletree Hilton was very accommodating given the last minute reservation. The staff was very friendly and helpful. The room was very nice! Large and very relaxing atmosphere. I would definitely recommend this hotel!

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Helpful?
1Thank Fred H
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We are thrilled to have turned your travel experience around and to provide you with the perfect place to relax after your flight was cancelled. We are pleased our terrific service and comfort we provide was just what you needed. Thank you for your review of DoubleTree by Hilton Hotel Newark Airport. The next time your travels should bring you...

Walnut Creek, California
Reviewed 1 October 2016 via mobile

Stayed for few hours, nice clean hotel with nice express lounge for Hilton honors ,Shavone at the front office was very nice and helpful with a great customer service , will definitely use this hotel in the future

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Thank Bsaweres
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It was our pleasure to have you stop by at DoubleTree by Hilton Hotel Newark Airport! We are happy to read you enjoyed our Executive Lounge and friendly service provided by our team. We look forward to welcoming you back again.

Sonoma, California
Reviewed 29 September 2016

We needed an overnight stop for an early flight. The van was convenient, on time and the drivers considerate and helpful. The room was satisfactory. The BAR had a great bartender, Cassandra, who was friendly and conversational. We learned a lot and enjoyed our drinks and meals.

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Helpful?
Thank blue95476
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It was great to learn your overnight stay was enjoyable and that you appreciated our complimentary shuttle and friendly service we love to provide. Thank you for choosing to stay with us at DoubleTree by Hilton Hotel Newark Airport. We hope you had a wonderful trip and look forward to greeting you again.

Mount Kisco, New York
Reviewed 28 September 2016

Hotel was clean and well maintained. It was extremely busy when we checked in and the staff did a great job keeping this going. Would stay there again. Loved the coffee room for Hilton Honors guests! Bed was comfortable and clean. Breakfast was a bit pricy tho. Overall would stay there again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank allisone164
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We are thrilled the fabulous service and amenities we provide has you looking forward to staying with us again! Thank you for your positive words for our staff and hotel. We can’t wait to welcome you back again to DoubleTree by Hilton Hotel Newark Airport.

Chapel Hill, North Carolina
Reviewed 26 September 2016

For an airport hotel in Newark of all places, my experience proved why Hilton is now my chain of choice over Marriott. The staff (front desk, concierge, bar, restaurant, room service) were all super helpful and nice. I was not looking forward to staying at an airport hotel but it ended up being a good experience. The gym had decent...

Review collected in partnership with DoubleTree by Hilton
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Thank Waves99
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

We are excited to learn our attentive staff and amenities we provide exceeded your expectations! While we do regret any delays you experienced with checking in, we are pleased our staff was able to turn your experience around. Thank you for your review of DoubleTree by Hilton Hotel Newark Airport. It will be a pleasure to welcome you back the...

New York City, New York
Reviewed 25 September 2016 via mobile

Not a 3.5 star hotel. Closer to 2. Everything is dated and musky. Plugs in the room don't work. Bathroom is gross. Charge you $16 for parking. Hotel is dingy. Can't order room service for breakfast. Refuse to accommodate bed choices and offer college dorm size double beds for married couples. And you're in the middle of Newark...Go stay at...

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Helpful?
Thank ctheo29
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It is disappointing to learn your stay was not as you had anticipated and we apologize for any inconveniences you experienced. Your feedback about the comfort and cleanliness of our hotel will be addressed by our management team. Please know, we do offer hotel packages that include parking. We hope to have the chance to welcome you back so that...

Litchfield Park, Arizona
Reviewed 25 September 2016 via mobile

For the brand this is smarter than the average Doubletree. Spectacular lobby with pool and seating areas. Rooms as expected. The staff at reception were splendid especially as they had to deal with arrogant Rock musicians who felt that lining up was not for them. Only complaint was the waiter in the bar whose service left everything to be desired....

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Helpful?
Thank RepUSA
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

It was great to have you stay with us and to read you enjoyed the attentive service provided by our front desk staff. We will review your feedback with our wait staff to make improvements and we hope any disappointments were minimal. Thank you for staying with us and we look forward to greeting you again at DoubleTree by Hilton...

Cleveland, Ohio, United States
Reviewed 24 September 2016 via mobile

Well, let's start from the beginning. The hotel shuttle was quick. Check-in was a breeze with incredibly courteous staff. Requests were quickly heathen care of. The rate? Well, I got the room for 20,000 hhonors points. This should say something. The wifi works decently, which for a Hilton property, is pretty amazing. This is where the positive part ends. The...

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Helpful?
Thank JYinCLE
DoubletreeNewark, General Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review

Thank you for sharing your impressions of our hotel. While we are pleased you appreciated our complimentary shuttle, quick check-in process and attentive staff, we do regret any disappointment you had with your guestroom. We will share you feedback with our team so that we can make improvements. We hope to one day welcome you back the next time you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Newark Airport

Address: 128 Frontage Rd, Newark, NJ 07114-3721
Region: United States > New Jersey > Newark
Price Range: $145 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Newark Airport 3.5*
Number of rooms: 502
Reservation Options:
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Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Newark Airport staff and other travellers.
32 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Newark Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always best to have a room on a higher floor just because of lobby and pool noise.”
 of 5 bubbles 681dougs, 29 Dec 2016 | Read review
“Had an inside balcony room overlooking the atrium lobby and pool”
 of 5 bubbles p3navy, 6 Dec 2016 | Read review
“no tips, I have not had any issues to say what floor is good and what floor is not”
 of 5 bubbles ICESISM, 30 Nov 2016 | Read review
“Ask for a room that does not have a window/balcony surrounding the pool. Not sure if one exists.”
 of 5 bubbles scuneo, 13 Nov 2016 | Read review
“Don't pay extra for higher rooms.”
 of 5 bubbles basketballgirlinbos, 26 Oct 2016 | Read review
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