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The Hotel ML

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535 Reviews from our TripAdvisor Community

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Showing 530: English reviews
Far Rockaway, New York
Reviewed 29 January 2015

I came with my family for a much needed vacation and I got a whole lot better than a good vacation. This was super amazing!!!! My kids have not stopped talking about it. My wife and I loved the hotel, the staff was so helpful and nice and the rooms were super clean and pretty looking. The atmosphere is so...

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Helpful?
Thank Max R
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Max, We at The Hotel ML love this post! Thank you so much. We’re thrilled to hear that our guests have a great time and keep talking about our resort after leaving. Thank you for taking the time to post to TripAdvisor. We certainly look forward to hosting you and your family in the future! James

Clark, New Jersey
Reviewed 27 January 2015

After reading some of the reviews, my expectations were low. I visited on a weekend with my 62 year old mom and my 2 kids - ages 4 1/2 and 1 1/2 b/c we wanted to use the waterpark, the arcade, and go to Adventure Aquarium. We were so pleasantly suprised and had a really great time. First, the hotel...

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Helpful?
2Thank Kimalbarella
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

After reading your detailed review, I feel like I know more about our own Hotel! Thanks so much for taking the time to post your thoughtful review of The Hotel ML and CoCo Key Water Resort. We’re thrilled you had a great time. We always say that our goal is to provide an experience that will leave our guests no...

New York City, New York
Reviewed 25 January 2015

I was extremely nervous about my reservation at The Hotel ML with all the negative reviews I read. Thankfully, my fears were unwarranted! The morning of check in, I called the Hotel and requested a early check in. Priscilla at the the Front Desk was very nice and asked what time would I be arriving. I told her 1 pm...

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Helpful?
1Thank Sam B
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Sam, Our goal is to provide all of our guests with the same experience you had at The Hotel ML. Thank you so much for taking the time to post to TripAdvisor and letting us know about your experience with our staff. We’re excited to have such a review from a hotel manager and we’re certainly looking forward to...

Morristown, New Jersey
Reviewed 19 January 2015

Went for a family trip with my brother and sister-in-law and nieces (ages 2 and 10 months). Overall it was a good getaway with a short car ride to the location and plenty of additional places to go and eat with the Cherry Hill Mall nearby. Food at the hotel was okay and servers James Brown and Lisa were excellent...

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Helpful?
Thank Jesse S
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Jesse, Thank you for your thoughtful review of The Hotel ML and CoCo Key Water Resort. We’re glad to hear you had a great time. I will be passing along your compliments of our servers to the General Manager. We’re proud when our personnel is good enough to warrant a compliment on TripAdvisor! The hotel does have two elevators,...

Sayreville, New Jersey
Reviewed 19 January 2015

Waiting too long for just checking .....rooms suppose to be ready by 4:00 almost six o'clock room not even ready yet we have to wait almost two hours just for check in and got the key for the room still have to wait another hour in front of the room for them to be ready to clean what a horrible...

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Helpful?
Thank Ken H
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Ken, I’m sorry to hear about your experience on the holiday weekend. We had a full hotel and let you down by not having your accommodation ready for your family by 4pm. Please do not hesitate to reach out to me at james@thehotelml.com. James

Marlton, New Jersey
Reviewed 13 January 2015

Our convention went from Friday AM to Sunday AM. Meeting rooms and banquets were setup as requested and staff responded promptly to every request. Food was excellent, including the special dietary requests for a few attendees. Staff checked with us several times each day to confirm all was well and whether we needed anything. This was the second time we...

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Helpful?
Thank jerry k
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Jerry, We’re glad to hear that your second experience with The Hotel ML exceeded your expectations and provided everything needed for your annual convention. We look forward to your next convention and we hope to do an even better job in 2016!! Thank you for taking the time to post to TripAdvisor about The Hotel ML. James

Philadelphia, Pennsylvania
Reviewed 11 January 2015

Second time experience the duo that is Hotel ML/Coco Key. As always the rooms are impeccable. The service was on time with the extra items. The kids of course enjoyed the water park. Our server, Linda during the breakfast buffet was prompt and courteous. She was a breath of fresh air in an industry where people often do not consider...

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Helpful?
1Thank Phoenicia M
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Phoenicia M, We appreciate that you took the time to post to TripAdvisor and compliment Linda. I will make sure to pass along your note to the General Manager. Our goal is for our personnel to treat our guests as they would want to be treated, and we’re thrilled to hear when our guests experience just this. James

Reviewed 10 January 2015 via mobile

After reading not so good reviews I was a little iffy If I really wanted to go, however the representative Alex helped me plan my trip to the MAX! Got everything I needed and more. Once I got there to check in I was greeted with a special note from Alex, and a special happy birthday card for my daughter...

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Helpful?
2Thank Kathleen C
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear K Clare, Thank you for taking the time to post to TripAdvisor. We’re thrilled to hear that our personnel paid special attention to your family and made your experience one that you won’t forget. There is nothing like a great birthday! And, of course, we hope to see you again soon! James

New York
Reviewed 7 January 2015

the rooms are very outdated and seem dirty because of it. The desk chairs are just grimey. the bathrooms are updated and they seem clean but i have seen a bug or 2 in crawling around in the bathroom, gross. The beds are ok but im guessing there just as old as the rooms (at least 12 years old). The...

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Helpful?
1Thank consultantpro
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post to TripAdvisor. You have both positive and negative comments and I want to address all of them. We are an independently owned and operated hotel and we’re proud of it. Ownership chooses for it to be this way as it allows us to act more quickly in an effort to provide an...

Medford, New Jersey
Reviewed 5 January 2015

We used the Hotel ML as a preferred hotel for our wedding guests. From beginning to end, it was an absolute nightmare. I wish I had read reviews online about this place prior to selecting them. After our wedding, we took the shuttle to the hotel. When we got to the front desk, we "checked in" where we were informed,...

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Helpful?
1Thank Catelyn E
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Catelyn E, I'm very sorry to hear about your experience. We do take your comments and customer service very seriously and I want to provide the right answers to your review. I've reached out to the Director of Operations to find out what happened at check in. There was mix up not with the hotel room key, but with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054-1123 (Formerly Marriott Mount Laurel)
Region: United States > New Jersey > Mount Laurel
Price Range: $91 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel ML staff and other travellers.
5 questions
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Collingswood, New Jersey
4 months ago
11 months ago
Brooklyn
Brooklyn

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Questions? Get answers from The Hotel ML staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Level rooms have beautiful hardwood floors!”
 of 5 bubbles 388bt, 6 Dec 2016 | Read review
“another hotel”
 of 5 bubbles L89MRmichellef, 3 Dec 2016 | Read review
“The Windham next door looks pretty good”
 of 5 bubbles qwerty103, 1 Nov 2016 | Read review
“Lower floors may have more families with children due to the water park and so may be noisier. Rooms on upper floors are recently renovated.”
 of 5 bubbles , 31 Oct 2016 | Read review
“We stayed on the 10th floor and it was very nice”
 of 5 bubbles thebrinings, 31 Oct 2016 | Read review
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